Safe Industries is seeking a Collision Repair Estimator / Customer Service Representative to inspect vehicle damage, prepare accurate repair estimates, and coordinate communication among customers, technicians, shop leadership, and insurance representatives.
This role is ideal for someone who understands the vehicle repair process, communicates well with customers and insurance contacts, and can help keep repair work moving accurately and efficiently from estimate through completion.
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Inspect damaged vehicles to assess visible structural, body, mechanical, interior, and related damage.
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Prepare accurate repair estimates, including labor, parts, materials, sublet work, and other repairrelated costs.
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Identify repair or replacement needs based on vehicle condition, repair standards, shop procedures, and estimating resources.
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Review estimates with the Service Manager, Foreman, or other designated leader when additional review or approval is needed.
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Update repair estimates when additional damage or repair needs are identified during the repair process.
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Communicate professionally with customers regarding estimate status, repair updates, cost changes, timeline adjustments, documentation needs, and next steps.
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Coordinate with insurance adjusters and claims representatives regarding estimate review, supplemental approvals, documentation requests, and repair authorization.
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Coordinate with technicians, parts personnel, shop leadership, and administrative staff to support accurate and efficient repair workflow.
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Maintain accurate estimate records, customer communication notes, insurance correspondence, repair documentation, and related files.
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Follow company procedures related to estimating, customer communication, repair documentation, safety, and operational workflow.
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Protect customer information and handle claim details, repair information, and related documentation professionally and confidentially.
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Experience in collision repair estimating, automotive repair, service advising, insurance claims, or a closely related role.
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Working knowledge of vehicle repair processes, damage assessment, repair terminology, parts/labor estimating, and body shop workflow.
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Ability to prepare accurate repair estimates and communicate estimate details clearly to customers, internal teams, and insurance representatives.
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Strong customer service, communication, documentation, and followup skills.
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Ability to use estimating software, email, phones, and standard computer systems.
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Ability to read, interpret, and communicate repair information, insurance documentation, and estimate changes.
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Ability to work safely in and around a repair shop environment.
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Experience with estimating software.
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Experience working with insurance adjusters, claims representatives, or direct repair program processes.
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Estimating, or related automotive/collision repair training or certification.
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Prior experience in a body shop, fleet service, dealership, or automotive repair environment.
Work Environment and Physical Requirements
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Work is performed in office, customer service, shop, and vehicle inspection environments.
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Must be able to stand, walk, bend, reach, kneel, and visually inspect vehicles as required to assess damage and document repair needs.
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Must be able to use computers, phones, estimating software, cameras or mobile devices, and standard office equipment.
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May enter or work around active repair areas where vehicles, tools, equipment, noise, dust, fumes, and moving operations may be present.
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Must follow safety rules and use required personal protective equipment when entering repair areas.
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Extended or adjusted hours may be required based on business needs, customer volume, repair schedules, or operational demands.
Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of the role.
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401(k) with employer matching
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Health insurance
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Dental insurance
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Vision insurance
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Employee assistance program
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Employee discount
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Flexible spending account
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Health savings account
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Life insurance
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Paid time off
At Safe Industries, we value professionalism, teamwork, customer service, and doing the job right. This role is an important part of helping customers understand the repair process while supporting accurate estimates, clear communication, and efficient shop operations.
Safe Industries is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.
At Safe Industries, our values shape how we work, lead, and serve. We put Service First, approaching every decision with a commitment to support our teammates, customers, and communities. We are Built for Others, believing success comes from teamwork, shared responsibility, and standing alongside those who serve others. We Own the Outcome, taking accountability from start to finish and following through until the mission is complete. And we Stay Ready, preparing with discipline, urgency, and continuous improvement so we can be counted on when it matters most. If you're driven by service, collaboration, accountability, and readiness, you'll find a team committed to making a meaningful impact every day.
