New Concept Beauty | Clermont, FL
Part-Time | Sales Experience Required
New Concept Beauty is looking for a polished, motivated, sales-minded Front Desk & Guest Experience Associate to join our growing team.
This is not a traditional receptionist position.
Our front desk is an important part of both the guest experience and growth of our spa. We are looking for someone who genuinely enjoys working with people, is confident in sales, takes initiative, pays close attention to details, and understands how to turn an inquiry into a booking and a first-time guest into a returning client.
About New Concept Beauty
New Concept Beauty is an upscale beauty and wellness spa specializing in Japanese Head Spa experiences, skincare and facials, precision brow services, and sensory-focused wellness rituals.
Our environment is relaxing and wellness-focused, while our team operates with professionalism, attention to detail and a strong commitment to exceptional client service.
We are looking for someone who has a genuine interest in beauty, skincare and wellness and can confidently represent our brand both inside the spa and throughout our local community.
What You'll DoGuest Experience & Front Desk
You will be responsible for helping create a seamless experience from the client's first interaction with us through checkout and rebooking.
Responsibilities include:
- Warmly welcoming and checking in guests
- Providing an elevated, professional and attentive client experience
- Answering incoming phone calls and client inquiries
- Scheduling and managing appointments accurately
- Confidently explaining our services, packages and spa experiences
- Helping clients select the service that best fits their needs
- Checking clients out accurately and efficiently
- Encouraging clients to prebook their next appointment
- Maintaining detailed and accurate client information
- Monitoring the schedule and helping maximize appointment availability
- Following up with clients when appropriate
- Handling client questions and concerns professionally
- Ensuring guests feel cared for throughout their entire visit
Attention to detail is extremely important in this position. Appointment times, providers, services, client notes, payments and scheduling details must be handled carefully and accurately.
Sales & Client Retention
Previous sales experience is required.
The ideal candidate is comfortable selling in a warm, consultative and professional way.
You should be confident:
- Recommending relevant service upgrades and enhancements
- Offering add-on services
- Educating clients about memberships and packages
- Explaining membership benefits clearly and confidently
- Recommending additional services based on the client's interests
- Upgrading appointments over the phone and in person when appropriate
- Encouraging rebooking and prebooking
- Helping convert inquiries into appointments
- Following up with prospective clients
- Supporting client retention initiatives
- Helping the spa work toward monthly booking, membership and revenue goals
Our approach is never about pressuring a guest. We believe great sales come from listening, educating and confidently recommending experiences that genuinely make sense for the client.
Leads & Booking Conversion
Our front desk plays an important role in turning new inquiries into clients.
You will be expected to:
- Stay on top of our lead management system
- Respond to new leads promptly
- Call and follow up with prospective clients within established timeframes
- Confidently answer questions and overcome common booking objections
- Follow up with leads who have not yet scheduled
- Track follow-up activity appropriately
- Work toward converting inquiries into booked appointments
- Follow up on missed calls and booking opportunities
- Help reduce gaps and cancellations in the schedule when possible
We are looking for someone who is proactive and understands that every inquiry is a potential relationship and booking opportunity.
Community Outreach & Brand Awareness
This position may also represent New Concept Beauty outside of the spa.
Responsibilities may include:
- Attending local events on behalf of New Concept Beauty
- Helping coordinate promotional and community events
- Introducing our brand to potential clients and community partners
- Reaching out to complementary local businesses
- Helping establish partnerships and cross-promotional opportunities
- Supporting local outreach initiatives
- Helping identify opportunities to increase awareness throughout Clermont and surrounding communities
- Representing New Concept Beauty professionally at all times
We want someone who is comfortable starting conversations, networking and helping us build meaningful relationships within our community.
Social Media & Marketing Support
You may also assist management with day-to-day social media and marketing efforts, including:
- Capturing appropriate behind-the-scenes content
- Assisting with photos and short-form video content
- Helping promote current services, memberships, events and offers
- Supporting social media engagement when assigned
- Helping encourage guests to follow and engage with our social channels
- Assisting with marketing and outreach projects from management
Professionalism and good judgment are essential when representing our brand online.
Supporting Our Service Providers
We operate as a team, and the front desk helps ensure our estheticians can stay focused on providing exceptional services.
You may assist with:
- Preparing treatment rooms between appointments when needed
- Helping reset and organize rooms
- Restocking supplies
- Laundry and linens
- Keeping common areas clean and presentation-ready
- Supporting providers during busy periods
- Communicating schedule changes promptly
- Making sure providers are aware of upgrades, add-ons and important client notes
- Helping keep services running on time
No task is considered "beneath" any member of our team. Maintaining a beautiful, organized and welcoming spa is a shared responsibility.
Spa Operations & Management Support
Additional responsibilities may include:
- Assisting upper management with administrative and operational tasks
- Keeping the front desk and retail areas organized
- Monitoring inventory and communicating when supplies are running low
- Maintaining spa cleanliness and presentation throughout the day
- Helping with opening and closing responsibilities
- Supporting memberships, promotions and special events
- Communicating important information between management and providers
- Helping identify opportunities to improve the guest experience
- Following established procedures and maintaining confidentiality
- Helping the spa achieve monthly performance goals
Who We're Looking For
Our ideal candidate is:
- Experienced in sales and customer service
- Confident speaking with clients in person and over the phone
- Comfortable recommending upgrades, add-ons and memberships
- Motivated by goals and enjoys seeing results
- Professional, polished and personable
- Warm and welcoming while still being sales-minded
- Passionate about beauty, skincare and wellness
- An excellent communicator
- Highly organized and detail-oriented
- Reliable, punctual and accountable
- Comfortable multitasking in a busy environment
- Proactive rather than waiting to be told what needs to be done
- Comfortable making outbound calls and following up with leads
- Comfortable networking and representing the business locally
- Tech-savvy and able to learn scheduling, CRM and lead-management systems
- Comfortable assisting with social media
- Willing to clean, organize and support providers as needed
- Coachable and receptive to feedback
- Able to maintain discretion and professionalism with client information
- Flexible with scheduling based on business needs
- Interested in growing with a beauty and wellness brand
Previous spa experience is a plus but not required. Strong sales, hospitality, retail, beauty, wellness, membership or luxury customer-service experience is highly valued.
What Success Looks Like
A successful Front Desk & Guest Experience Associate doesn't simply wait for the phone to ring.
You are actively looking for opportunities to improve the day—following up with leads, filling openings, helping clients discover services they'll love, encouraging prebooking, supporting memberships, assisting providers, keeping the spa beautiful, and making sure every guest feels genuinely taken care of.
You understand that exceptional hospitality and strong business results can exist together.
Compensation
Hourly compensation based on experience and qualifications.
Additional compensation and incentive opportunities may be available based on performance, sales and applicable programs.
Specific compensation will be discussed during the interview process.
Schedule
This is a part-time position.
Candidates must have flexible availability, including the ability to work a combination of weekdays and weekends based on business needs.
Please include your current availability when applying.
How to Apply
Please submit your application through Indeed with:
- A current resume
- Your current availability
- Relevant sales and customer service experience
- A brief introduction explaining why you believe you would be a great fit for New Concept Beauty
Candidates who move forward in the hiring process may be asked to provide professional references.
For a Quicker Response
After submitting your application through Indeed, you are welcome to text Deanna, Owner of New Concept Beauty, at 929-321-2752.
Please include your full name, let us know you applied for the Front Desk & Guest Experience Associate position, and briefly share your sales/customer service background and availability so we can locate your application.
Join New Concept Beauty
If you have a passion for beauty and wellness, love creating memorable guest experiences, are confident in sales, and enjoy being part of a team where your efforts directly contribute to the growth of the business, we would love to hear from you.
We are looking for someone who wants to take ownership of their role, contribute ideas, help us grow, and become an important part of the New Concept Beauty team.
New Concept Beauty is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics.
Pay: From $15.00 per hour
Benefits:
Work Location: In person
