Medical Spa Client Experience & Business Development Coordinator (Bilingual) Full-Time | Orlando, FL Salary: $45,000 - $48,000 + Commission / Bonuses + Complimentary Treatments
At Secrets Aesthetics & Wellness Center, we’re more than a medical spa—we’re a team of passionate professionals dedicated to helping our clients look and feel their absolute best.
We are looking for someone who thrives on building relationships, creating exceptional client experiences, driving sales, networking within the community, and contributing to the growth of a rapidly expanding aesthetics and wellness brand.
The ideal candidate is energetic, polished, confident, and passionate about aesthetics, wellness, beauty, and personal development. They love meeting people, attending events, building strategic partnerships, and helping clients discover treatments that help them look and feel their absolute best.
If you enjoy sales, luxury client service, networking, event planning, marketing, and helping people achieve their aesthetic and wellness goals, we’d love to meet you.
What You’ll Do
Client Experience & Front Office Operations
- Deliver an exceptional client experience from check-in through checkout.
- Welcome clients and create a warm, professional, and memorable first impression.
- Manage appointment scheduling, confirmations, incoming calls, texts, emails, and client inquiries.
- Process payments and maintain accurate client records.
- Ensure the spa environment remains organized, welcoming, and client-focused.
- Follow up with clients to ensure satisfaction and encourage future appointments.
Membership & Treatment Sales
- Educate clients on treatment options, memberships, wellness programs, and service packages.
- Confidently present pricing, membership benefits, and package options.
- Help clients understand the long-term value of treatment plans and wellness programs.
- Generate membership enrollments and package sales.
- Support monthly sales goals and client retention initiatives.
- Follow up with leads and consultation inquiries to improve conversion rates.
- Build strong client relationships that encourage loyalty and referrals.
Business Development & Community Outreach
- Represent Secrets Aesthetics at networking events, community functions, health fairs, and local business events.
- Develop referral relationships with local businesses and community partners.
- Help coordinate client appreciation events, open houses, educational seminars, and promotional events.
- Generate excitement and awareness for the Secrets Aesthetics brand throughout the Orlando community.
- Assist with bringing qualified new clients into the practice through relationship-building and outreach efforts.
Marketing & Social Media
- Assist with Instagram, TikTok, Facebook, email marketing, and text marketing campaigns.
- Capture photos and videos for social media content.
- Promote specials, memberships, events, and new treatments.
- Help increase client engagement and brand awareness.
- Participate in content creation and marketing initiatives that support business growth.
Team & Clinical Support
- Assist with preparing treatment rooms between clients.
- Support providers and leadership with daily operations and special projects.
- Stay knowledgeable about treatments, products, technologies, and wellness services offered by the practice.
- Participate in ongoing training and professional development opportunities.
The Ideal Candidate
We’re looking for someone who is:
- Outgoing, energetic, and naturally personable.
- Passionate about helping people feel confident and achieve their goals.
- Comfortable discussing memberships, pricing, treatment plans, and wellness programs.
- Sales-minded without being pushy.
- Highly organized and dependable.
- Professional and polished in both appearance and communication.
- A strong relationship builder who enjoys networking and connecting with others.
- Creative and comfortable with social media and marketing.
- A self-starter who takes initiative and enjoys contributing new ideas.
- Excited about growing with a company that is actively expanding.
Qualifications Required
- Fluent in English and Spanish.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Proficient with computers, scheduling software, and CRM systems.
- Experienced with social media platforms including Instagram, TikTok, and Facebook.
- Ability to multitask in a fast-paced environment.
Preferred
- Previous experience in a Medical Spa, Aesthetics Practice, Plastic Surgery Office, Dermatology Practice, Wellness Center, Luxury Hospitality Environment, or related field.
- Experience with membership sales, package sales, retail sales, or client retention programs.
- Experienced in creating social media content and marketing campaigns.
- Familiarity with aesthetic procedures and wellness treatments.
- Experience coordinating events, networking, or business development activities.
Compensation & Benefits
Base Salary
$45,000 - $48,000 annually, depending on experience.
Additional Earnings Opportunities
- Commission on memberships and package sales.
- Commission opportunities on retail products and promotional programs.
- Potential annual bonus based company performance.
Benefits
- Paid Holidays.
- Accrued Paid Time Off (PTO).
- Referral Bonus Program.
- Employee discounts on services and products.
- Complimentary aesthetic and wellness treatments as performance incentives.
- Ongoing education and professional development.
- Supportive and collaborative team environment.
Why Join Secrets Aesthetics & Wellness Center?
At Secrets Aesthetics, we believe that great businesses are built by great people.
When you join our team, you’re not just filling a position—you’re becoming part of a supportive, collaborative environment where your contributions are recognized, your ideas are valued, and your professional growth is encouraged.
As our company continues to expand, there will be opportunities to grow into leadership, operations, marketing, business development, and management roles for team members who demonstrate initiative, strong performance, and a commitment to excellence.
We invest in our team because we believe that when our employees grow, our business grows.
If you’re looking for a long-term career where you can build meaningful relationships, make an impact, continue learning, and be part of something special, we’d love to meet you.
Pay: $45,000.00 - $48,000.00 per year
Benefits:
- Employee discount
- Opportunities for advancement
- Paid sick time
- Paid time off
Application Question(s):
- Do you have experience working in a Medical Spa, Aesthetics, Wellness, Plastic Surgery, Dermatology, or Luxury Hospitality environment?
Education:
- High school or equivalent (Required)
Language:
- English and Spanish (Required)
Shift availability:
Ability to Commute:
- Orlando, FL 32835 (Required)
Work Location: In person
