Top 4 Level 2 desktop technician Jobs in Cleveland, Oh

Desktop Support Analyst II
DYOPATH —Cleveland, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
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4d
Part-Time Level 2 IT Support Technician
Smart Technology Solutions —Cleveland, OH
- Part-time
- Hybrid work
- HIPAA
- Mid-level
- Windows
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9d
Level 2 IT Analyst (Help Desk)
Integra Testing Services —Mentor, OH
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- High school diploma or GED
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Desktop Support Analyst II
DYOPATH —Cleveland, OH
Valid driver's license with an acceptable driving record. Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of…
$31.68 an hour
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Desktop Support Analyst II

DYOPATH -
Cleveland, OH

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Job Details

$31.68 an hour
4 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Pet insurance

Qualifications

DHCP
Driver's License
DNS
MFA

Full Job Description

Join DYOPATH as a Desktop Support Analyst II

Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?

DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem-solving, mentoring others, and ensuring seamless endpoint operations, this role is for you.

Why You'll Love Working Here

Purpose with Passion – Be part of a company guided by our L.O.V.E. philosophy, Living Our Values Every Day, where your work creates meaningful impact.
Grow & Thrive – DYOPATH supports your professional development through certifications, training, and advancement opportunities.
Award-Winning Culture – We are known for exceptional service and teamwork, and we extend that same commitment to our employees.
Fun & Respectful Teamwork – Join supportive, collaborative teams where contributions are recognized and achievements are celebrated.

Awesome Benefits

Medical, Dental & Vision Coverage
Life Insurance
401(k) with company match
"You Pick a Day" paid holiday
FSA & HSA options
Pet Insurance
...and much more

Full benefits overview at dyopath.com/careers

Role Overview

Location: On-site (Akron, OH)
Schedule: First Shift (8a-5p CST), Monday through Friday
Pay Rate: $31.68/hour

Your Mission as a Desktop Support Analyst II

As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.

Key Responsibilities

Hardware & Software Support

Analyze user requests and incident trends.
Meet with users to discuss issue resolution and recurring problems.
Provide technical support for installation, deployment, and maintenance of:
- PCs and laptops
- Software
- Scanners
- Printers
- Peripherals
Support internal customers through face-to-face interactions, phone support, or chat.
Track ticket progress using internal or client ticketing systems.
Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
Order and replace hardware components as needed.
Create, edit, and maintain knowledge base articles.
Act as a point of contact for third-party vendors and technicians.
Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents.
Perform updates, including:
- Microsoft security patches
- Antivirus signatures
- Software/application updates
Troubleshoot incidents, reports, and processes to identify and resolve errors.
Document processes and write clear procedures or user manuals to enhance self-service options.
Assist and mentor Level I and Associate Desktop Support Analysts as needed.

Other Duties as Assigned

What You Bring to the Team

Education & Certifications

Required:

Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of equivalent work experience
CompTIA A+ Certification

Preferred:

CompTIA Network+ Certification
Experience as a Desktop Support Analyst I

Additional Requirements

Successful completion of a background check
Valid driver's license with an acceptable driving record

Experience & Skills

In-depth working knowledge of PCs, laptops, and peripherals
Experience supporting Windows 10/11 environments, Active Directory, Microsoft 365, and endpoint management solutions
Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware deployment
Familiarity with ITIL and change management processes
Ability to perform root cause analysis (RCA)
Intermediate to advanced proficiency in hardware and software troubleshooting
SharePoint experience (Microsoft 365 preferred)
Working knowledge of Microsoft 365
Experience with ServiceNow or similar ITSM platforms preferred
Mobile device support experience is a plus
Previous experience as a Desktop Support Analyst II, Desktop Support Technician, Service Desk Analyst, or End User Support Specialist preferred
Strong written and verbal communication skills
Good judgment when providing technical advice and problem resolution
Ability to collaborate effectively within a team environment
Strong prioritization skills with the ability to meet deadlines
High attention to detail
Customer-focused mindset

Why This Role Rocks

As our Desktop Support Analyst II, you'll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.

Ready to Make an Impact?

If you're excited to take on advanced technical tasks and thrive in a team-oriented environment, DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II and help deliver exceptional end-user support and technical service excellence

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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level 2 desktop technician jobs in cleveland, oh