Sr. Liability Claim Examiner
USX HEADQUARTERS
8:00 AM / 5:00 PM
Position open to remote: Yes
Grade: ES15
Compensation Range: 0
Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
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Medical, Dental, and Vision
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Basic/Supplemental Life
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Accidental Death/Dismemberment
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Health Savings Accounts
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Flexible Savings Accounts
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Company Paid Holidays
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Paid Time Off
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401k with Employer Matching Contribution
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Employee Stock Purchase Plan
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Paid Parental Leave
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Short Term Incentive Program
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Employee Assistance Program
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Pet Insurance
Primary Position Purpose:
The Senior Liability Claims Examiner is the senior point of contact for all liability claims, responsible for reviewing, investigating, evaluating, and settling claims for bodily injury and property damages for U.S. Xpress and affiliated companies. This position takes ownership of high-value or escalated claims, manages the claims process, determines liability, sets reserves, and negotiates settlements to minimize the company's exposure and cost. The role also includes mentorship of less experienced examiners and involvement in the defense of litigated claims.
Position Functions:
Act as the senior examiner for high-value claims or those escalated from less experienced examiners.
Review and settle claims for bodily injury and property damages while managing claims costs through strategic negotiation.
Determine liability for claims involving damage to third-party property and/or bodily injury, minimizing company exposure and cost while upholding corporate integrity.
Gather evidence and assign independent adjusters or defense counsel to cases as necessary, coordinating their activities to ensure comprehensive claims management.
Set and update reserve amounts for claims, ensuring they are aligned with the severity and potential outcome.
Report claims to excess carriers in accordance with reporting requirements and keep them informed of ongoing developments.
Negotiate settlements with claimants for property damage and bodily injury within the prescribed authority level.
Request additional settlement authority from management when claims exceed reserve limits, keeping management apprised of claims status and negotiation progress.
Manage and direct the litigation process including the retention of counsel and experts.
Set clear expectations for all parties involved in litigation, ensuring timely and effective handling of cases.
Work with defense counsel to help build a defense strategy and oversee claims through litigation, providing all necessary documentation and strategic direction.
Act as a mentor to less experienced claims examiners, offering guidance and sharing expertise to develop their skills and ensure quality claims management.
Act as the primary point of contact for claimants, drivers, attorneys, and other relevant parties.
Answer all questions related to claims and keep all involved parties up to date on claim status. Handle rebuttal claims effectively.
Participate in a 24-hour on-call rotation for DOT accidents.
Travel as needed (up to 10%) based on business requirements.
Perform other responsibilities as assigned by management.
Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
What We’re Looking For:
Education
High school diploma or equivalent required
Bachelor’s degree in related field or equivalent experience required
Equivalent years of experience are defined as one year of professional experience for each year of college requested
Experience
8+ years of applicable experience in claims adjusting required
3+ years of applicable experience with bodily injury and litigated claims preferred
Transportation, Logistics, and/or Tech industry experience a plus
Skills & Abilities
Strong telephone and written communication skills
Strong reasoning and analytical skills
Strong negotiation/consulting skills
Proficient in use of computer including Microsoft Office suite
Adept at assessing organizational dynamics and managing change
Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
Proactive and pragmatic problem solver
Communicates effectively across multiple mediums
Licenses & Certifications
Relevant certifications preferred
Associate in Claims certification preferred
Chartered Property Casualty Underwriter preferred
Work Environment / Physical Requirements – Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
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