Top 8 Hotel operations manager Jobs in Cleveland Oh

Hotel Operations Manager
Courtyard Cleveland Independence —Independence, OH
- $24 - $28 an hour
- Weekends as needed
- Mid-level
- Hotel
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
15h
Hotel Operations Manager
Double Star Hospitality Westlake Ll —Westlake, OH
- $45,000 - $55,000 a year
- Full-time
- Hotel
- Senior level
Quick Apply
Operations Supervisor
Hyatt Place Legacy Village —Lyndhurst, OH
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Account Manager - Valet Operations - Intercontinental Hotel (Cleveland Clinic)
Towne —Cleveland, OH
- $60,000 - $65,000 a year
- Extended hours
- 18 years or older
- Clean driving record
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
1d

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7d
Hotel Operations Supervisor
Courtyard by Marriott - New Albany, Ohio —New Albany, OH
As our Hotel Operations Supervisor, you’ll oversee The Bistro, Guest Services, and Housekeeping, driving excellence, safety, and efficiency across the property.
$17 - $19 an hour
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Hotel Operations Manager

Courtyard Cleveland Independence
Independence, OH

Quick Apply

Job Details

Full-time
$24 - $28 an hour
15 hours ago

Benefits

Health insurance
Dental insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Customer communication
Staff supervision
Team supervision
Labor cost analysis
Revenue management
Team development
Hiring
Recruiting

Full Job Description

Job Summary

The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel and ensuring an exceptional guest experience while maintaining Marriott brand standards and company policies. This position works closely with the General Manager and department leaders to ensure smooth and efficient operations across the hotel.

Key Responsibilities

Oversee daily hotel operations, including Front Desk, Housekeeping, Food & Beverage, and other operational departments.
Ensure consistent delivery of excellent guest service and promptly address guest concerns or complaints.
Supervise, coach, train, and support department employees and supervisors.
Ensure compliance with Marriott brand standards, company policies, and applicable laws and regulations.
Monitor staffing levels, schedules, attendance, productivity, and overall employee performance.
Assist with hiring, onboarding, training, and employee development.
Work closely with the General Manager on operational goals, budgets, labor management, and cost control.
Monitor hotel occupancy, ADR, RevPAR, and other key operational and financial performance indicators.
Coordinate with the sales and revenue management teams to maximize hotel performance.
Ensure proper handling of cash, payments, deposits, and financial procedures.
Work with vendors and service providers to ensure timely delivery of products and services.
Monitor housekeeping and maintenance standards to ensure guest rooms and public areas are clean, safe, and well maintained.
Conduct regular inspections of guest rooms and hotel facilities.
Assist with scheduling and operational planning during high-occupancy periods and special events.
Ensure compliance with health, safety, security, and emergency procedures.
Assist with resolving maintenance, engineering, and facility-related issues.
Maintain accurate operational records and reports.
Participate in management meetings and provide updates on operational performance and challenges.
Serve as the Manager on Duty when required.
Perform other duties as assigned by the General Manager.

Qualifications

Previous hotel management or supervisory experience required.
Experience in a full-service or select-service hotel environment preferred.
Marriott experience is strongly preferred.
Strong knowledge of front office and general hotel operations.
Excellent leadership, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service skills.
Ability to work flexible hours, including weekends and holidays when required.
Proficiency with hotel systems and Microsoft Office.
Ability to work effectively with employees, guests, vendors, and management.

Key Skills

Leadership & Team Management
Guest Service
Hotel Operations
Staff Scheduling
Labor & Cost Control
Revenue Awareness
Problem Solving
Conflict Resolution
Communication
Marriott Brand Standards
Safety & Compliance

Pay: $24.00 - $28.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance

Work Location: In person

Quick Apply

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hotel operations manager jobs in cleveland oh

Hotel Operations Manager

Hotel Operations Manager

Operations Supervisor

Account Manager - Valet Operations - Intercontinental Hotel (Cleveland Clinic)

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