Top 18 Service desk analyst Jobs in Cleveland Oh

Service Desk Analyst I
Fortress SRM LLC —Independence, OH
- $21 - $24 an hour
- Full-time
- Remote
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
Help Desk Analyst
Pursuit Aerospace —Cleveland, OH
- Full-time
- Computer Science
- Ability to walk for extended periods
- English
- Paid holidays
- Disability insurance
Quick Apply
Service Desk Analyst
Flexjet —Cleveland, OH
- Full-time
- Computer science
- Mid-level
- 3 years
Quick Apply
9d
IT Support Analyst I
Legacy Health Services —Parma, OH
- Full-time
- Skilled nursing facility
- Mid-level
- Windows
- Travel reimbursement
- Mileage reimbursement
Quick Apply
8h
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
NOC Analyst Tier I
Acuative Corporation —Strongsville, OH
- Full-time
- Writing skills
- Windows
- High school diploma or GED
Quick Apply
9h
Manager, End User Support
AmTrust Financial Services, Inc. —Cleveland, OH
- Full-time
- Remote
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
8d
Business Analyst (Salesforce)
Dealer Tire LLC —Cleveland, OH
- $81,000 - $106,000 a year
- Full-time
- Microsoft Word
- Pass drug screening
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
8d
Business Analyst (Sr) - Service Management/HR
Tremco CPG Inc. —Beachwood, OH
- $105,000 - $125,000 a year
- Full-time
- English
- Analysis skills
- Supervising experience
- Paid holidays
- Health insurance
Business Analyst (Sr) - S/4 Service and Construction Mgmt Software
Tremco CPG Inc. —Beachwood, OH
- $105,000 - $125,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Paid holidays
- Health insurance
Data Engineer
Exodus Integrity Services (EIS) —Broadview Heights, OH
- $125,000 - $135,000 a year
- Weekends as needed
- Research
- Mid-level
- Office
3d
SAP Business Analyst (Sr) - NE
Tremco CPG Inc. —Beachwood, OH
- Part-time
- Customer service
- English
- Mid-level
Digital & IT Senior Analyst - Warehousing Systems
Parker Hannifin Corporation —Cleveland, OH
- Computer Science
- Mid-level
- Bachelor's degree
FinOps AI / ML Engineer Assoc Director
Accenture —Cleveland, OH
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
10d

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service desk analyst jobs near cleveland oh

Service Desk Analyst I

Fortress SRM LLC
Independence, OH

Quick Apply

Job Details

Full-time
$21 - $24 an hour

Qualifications

Cross-functional collaboration

Full Job Description

Position Overview

The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for inbound service requests and incidents, delivering timely troubleshooting, resolution, and escalation in accordance with established service desk procedures. The Service Desk Analyst operates in a 24×7×365 environment on a rotating schedule to support continuous operations.

Key Responsibilities

Deliver exceptional customer service and technical support via inbound phone calls, tickets, and remote sessions.
Diagnose, troubleshoot, and resolve end-user issues related to:
- Windows domains and workgroups
- Windows networking (mapped drives, shared folders, printers)
- Active Directory user account creation, modification, and access management
- Microsoft Exchange (on-premises and hosted), Microsoft 365, and Google Workspace
- Microsoft Office applications
- Windows and macOS operating systems
- Third-party applications, coordinating with vendor support as needed
Provide remote support to managed services customers using remote monitoring and management (RMM) tools.
Accurately document all work performed, including time entries, troubleshooting steps, and resolution details.
Maintain clear and consistent written and verbal communication with customers regarding ticket status and resolution progress.
Ensure all tickets include complete and accurate information, including:
- Problem description
- Resolution steps
- End user details
- Initiation and completion times
- Customer satisfaction confirmation
Adhere to defined escalation procedures and collaborate with senior technicians and engineering teams when appropriate.
Support service desk operational metrics, service level objectives (SLOs), and quality standards.

Required Experience & Skills

Strong customer service mindset with the ability to communicate technical concepts clearly and professionally.
Ability to work independently while also collaborating effectively within a team environment.
Comfortable operating in a fast-paced, high-volume service desk environment.
Demonstrated problem-solving, analytical, and decision-making skills.
Excellent organizational skills with the ability to manage multiple tasks concurrently.
Dependable, punctual, and able to work assigned shifts in a rotating 24×7 schedule.

Education & Certifications

Required (one of the following):

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field
Associate degree plus 1 year of relevant professional experience
2 years of relevant professional experience in a service desk or technical support role

Preferred:

CompTIA A+ (Must obtain within 6 months of employment)
Microsoft certifications (Windows 10/11, Microsoft 365)
Active Directory administration experience

Work Schedule

Rotating shifts supporting 24 hours a day, 7 days a week operations
Specific hours determined based on service desk staffing needs

Physical & Environmental Requirements

Frequent sitting with occasional walking and light lifting
Ability to grasp, reach, speak clearly, and listen attentively
Rare stooping or crouching
Visual acuity sufficient for computer-based work
Mental requirements include general intelligence, coordination, attention to detail, and verbal and numerical reasoning
Work is performed in a temperature-controlled, professional office or approved remote-work environment
Regular attendance and punctuality are essential functions of this role

Quick Apply

Refine Your Search

service desk analyst jobs in cleveland oh

Service Desk Analyst I

Help Desk Analyst

Service Desk Analyst

IT Support Analyst I

Help Desk Analyst

NOC Analyst Tier I

Manager, End User Support

Business Analyst (Salesforce)

Business Analyst (Sr) - Service Management/HR

Business Analyst (Sr) - S/4 Service and Construction Mgmt Software

Data Engineer

SAP Business Analyst (Sr) - NE

Digital & IT Senior Analyst - Warehousing Systems

FinOps AI / ML Engineer Assoc Director