This position facilitates a closing, ensuring all documents and balances required to complete a sales and mortgage transaction are properly prepared and executed. May provide work direction, assignments and training to other department staff. May also be responsible for title business marketing efforts and capture rates.
Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.
- Monitor the upcoming transaction, reviewing for completeness and compliance and ensuring all necessary information has been ordered and is accurate, i.e. payoff, abstract, title evidence, reports, mortgage documentation, and other pertinent information. Prepares, reviews, and verifies closing documents; and prepares escrow agreements and finalizes closing statements. Respond in a timely, professional and courteous manner to any customer inquiries while maintaining positive relationships. (35-45%)
- Conduct the closing including explanation of all related documents and closing costs. (15-25%)
- Examine title evidence for defects and take the necessary action to correct title defect. Could include notifying the fee owner of title defect and action that needs to be taken to cure defect. Ensure that title issues are resolved prior to closing. (10-15%)
- Prepare and submit closed loan package, deposits and disbursement documentation, recording package, final policy package and/or commission package to appropriate department or entities. May prepare check requests for internal office bills with submission to management for approval. May ensure payments and documents are distributed as appropriate. May prepare management reports. (10-15%)
- Respond in a timely manner to any returned or rejected mortgage or recording packages. Respond to requests made on closed loans to assist lender. (5-10%)
- Prepare transferring and mortgage documentation, HUD Settlement Statements and other required miscellaneous documents. (5-10%)
- May be responsible for marketing and growing branch volume. Attend sales meetings, real estate company events, company title meetings, company management meetings, and interact with lending and banking. (0-10%)
- May assist with inputting of incoming title commitment orders. May handle scheduling. May assist with preparation and delivery of new real estate agent packages. (0-10%)
- May conduct training sessions to familiarize office staff and sales associates with closing policies and procedures. May perform basic title branch manager duties in the absence of the manager or fill in for other escrow closers. (0-5%)
- Perform any additional responsibilities as requested or assigned. (0-5%)
Performance Expectations
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
- Minimum of high school diploma or the equivalent.
Experience:
- One to two years title closing experience.
Knowledge and Skills:
- Strong computer skills.
- Marketing and sales skills preferred.
- Superior communication skills, including presentation skills. Strong interpersonal and customer service skills.
- The ability to work as a member in a team-oriented environment.
- Ability to prioritize and handle multiple tasks and projects concurrently under deadline pressure.
- Able to occasionally work extra hours during peak times of the month.
- High degree of integrity, self-motivated, organized, detail oriented, and possess a strong aptitude for figures.
- Effective analytical and problem-solving skills.
Other (licenses, certifications, schedule flexibility/OT, travel, etc.):
- Willingness to travel when necessary.
- Position may require a title license.
We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)
Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
