At this time this role does not support sponsorship or 3rd party employers. Thank you
This is a full-time onsite position.
The IT Systems Network Analyst performs duties across multiple roles (both support technician and programming/development) in support of the achievement of business goals and requirements.
Skills: O365 experience, PowerShell, Python, .NET, SQL, SQL Server, VBA, SAS, Access, 365 administration, asp, HTML, JIRA, AZURE, LAN, WAN, Cisco, FortiGate, NetSuite
IT Support Technician Role
- Provide support on hardware/software issues, perform repairs for notebook and desktop computers, both in person and remotely. Install, assemble and configure computers, monitors and peripherals such as printers, scanners, and related hardware. Perform software updates, patches and routine maintenance.
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, network, and peripheral equipment problems; make repairs and corrections where required.
- Website maintenance as required/directed. Communicate with external vendors and researching solutions to sustain operations.
- Assist end users with enrolling, troubleshooting, and managing mobile devices through MDM, ensuring compliance with security policies and resolving issues related to device access, app installations, and remote management.
- Communicate with external vendors and researching solutions to sustain operations.
- Assist with the support of the enterprise information system by performing technical tasks on system infrastructure (such as server hardware, server software and applications, network equipment, etc.) as directed by the IT manager.
- Prepare laptops for new hires by ensuring they are configured with the latest software updates, security patches, and the most recent system image, while maintaining accurate inventory records for all devices.
- Create help desk tickets and escalate support issues to the relevant technician as needed; track open tickets and provide users with status updates.
- Participate in 24x7x365 on-call rotation to support applications, promptly responding to incident notifications, and escalating them when necessary.
- Support Identity and Access Management (IAM) systems, including user provisioning, authentication, authorization, and role-based access control (RBAC), password changes.
- Assist with onboarding orientation for new hires on system usage, security protocols, and best practices to ensure they understand and comply with company standards.
- Provide setup and support needs for webinars and conference calls and any collaboration or meetings that require technology.
- Assist with information backup, archival, recovery, and verification/testing processes and procedures for all information systems data.
Programmer/Developer Role
- Assist in the definition, development and documentation of software and application objectives, functions, features, specifications, input/output requirements and deliverables on a project-by-project basis under the direction of IT Manager and in collaboration with IT personnel and project managers.
- Design, write, maintain and optimize software programs, applications, and database structures for both internal and external use, ensuring functionality and performance meet specifications.
- Develop and optimize SQL, T-SQL, and SAS code for efficient data access, reporting, and manipulation, tailored to program needs and Internet platforms.
- Write and maintain documentation to describe program development, coding, testing, changes and corrections for internal departmental use. Develop and maintain manuals and guidelines for programs.
- Train employees to operate new or modified programs.
- Conduct research on emerging application development software products, languages and
- standards in support of development efforts in coordination with IT manager.
- Monitor system performance of new and existing applications, troubleshoot issues, and implement
- automated solutions to optimize infrastructure efficiency and reliability.
- Test and examine code written by others, identify bugs or performance issues, and analyze results to ensure functionality, efficiency, and adherence to quality standards
Ability to:
- Conduct research into software-related and programming-related issues and products and provide recommendations as needed
- Prioritize workload, meet critical time deadlines and function with minimal supervision
- Communicate effectively to exchange or convey information with all levels of staff and management
- Knowledge and experience on current equipment and technologies in use:
- Microsoft cloud applications – Azure/O365 Admin, Intune, Exchange, 365 Admin
- Microsoft operating systems servers/workstation, Linux operating systems, VMWare ESXi one or several major programming languages including Python, JavaScript, Power Shell,
- ASP.NET, VB.NET, C-sharp, XML, PHP, HTML, REST API, SQL, T-SQL, SAS
- Software development tools – Dockers, Kubernetes, GitHub
- Knowledge and experience in relational database management systems and other database
- Products including Microsoft SQL Server, and SAS
- Clear understanding of software development domain and principles, design patterns, code structure, programming languages (front end and backend)
- Excellent analytical and mathematical skills
EDUCATION AND/OR EXPERIENCE
- Bachelor of Arts or Bachelor of Science degree from an accredited college or university; a degree in computer science or information systems preferred
- Minimum 5 years of practical business programming experience
- Minimum 5 years of practical business IT technical support experience
Skills: O365 experience, PowerShell, Python, .NET, SQL, SQL Server, VBA, SAS, Access, 365 administration, asp, HTML, JIRA, AZURE
CERTIFICATES, LICENSES, REGISTRATIONS
One or more basic technology certificates desirable (MCP, MCSA, A+, Network+, Security+, CCNA) and one or more basic programming and development certificates desirable (MCAD, MCSD, SAS)
#ILL2
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- SQL: 7 years (Preferred)
- Python: 7 years (Preferred)
- PowerShell: 7 years (Preferred)
- Jira: 5 years (Preferred)
- Access Management (IAM) systems: 5 years (Preferred)
- IT support/mobile device support: 5 years (Preferred)
- .NET: 5 years (Preferred)
- Linux: 5 years (Preferred)
- Azure: 5 years (Preferred)
- VMware: 1 year (Preferred)
- LAN/WAN: 1 year (Preferred)
Work Location: In person
