Position Summary
The Patient Care Specialist Supervisor (PCSS) oversees the Patient Care Specialist team and ensures high-quality delivery of client care, facility safety, and day-to-day residential operations. The PCSS provides leadership, training, support, and accountability to front-line staff who are responsible for monitoring clients, facilitating program structure, and maintaining a therapeutic recovery environment. The PCSS serves as a key communication link between PCS staff, nursing, clinical, and administrative teams to ensure seamless coordination of client care. This position may provide direct care support during staffing shortages or emergent situations.
Key Responsibilities
1. Staff Supervision & Leadership
- Provide direct supervision and guidance to Patient Care Specialists (PCS) to ensure professional performance and adherence to program expectations.
- Manage staff scheduling, shift coverage, and call-outs to maintain appropriate 24/7 supervision for up to 112 residential clients.
- Conduct shift huddles, team meetings, and regular staff check-ins to communicate expectations, address concerns, and promote team accountability.
- Assist with orientation, training, and ongoing competency development of PCS staff.
- Provide coaching, mentoring, and corrective action when necessary while modeling trauma-informed and professional behavior.
2. Residential Operations & Client Supervision
- Oversee daily residential operations across dorm buildings and common areas to ensure a safe, structured, and therapeutic environment.
- Monitor client movement, program participation, group attendance, curfews, and adherence to program schedules.
- Coordinate with admissions, clinical, and nursing teams regarding client intake, bed assignments, transfers, and discharges.
- Ensure PCS staff provide consistent supervision and support while reinforcing life skills, accountability, and program expectations.
3. Safety, Incident Response & Facility Oversight
- Conduct and oversee facility rounds, environmental checks, room inspections, headcounts, and emergency safety procedures.
- Respond to behavioral incidents, conflicts, safety concerns, and environmental hazards promptly and professionally.
- Support staff in de-escalation and crisis management using trauma-informed approaches.
- Monitor facility conditions and report maintenance or safety issues as needed.
4. Documentation, Communication & Regulatory Compliance
- Ensure PCS staff complete required documentation including rounds, observations, and incident reports accurately and timely.
- Review reports and logs for completeness, trends, and follow-up needs.
- Serve as the primary communication link between PCS staff, administration, and the clinical team.
- Ensure residential operations comply with DBHDS, Medicaid, and Joint Commission standards, and assist with inspections, audits, and quality improvement efforts.
Qualifications
Education and Experience
- High school diploma or equivalent.
- Experience in behavioral health, residential treatment, SUD, mental health, or direct client care.
- Associate’s or Bachelor’s degree in human services, psychology, social work, or a related field preferred.
- Must be at least 18 years of age.
- A valid Virginia driver’s license with a clean driving record (for client transport duties) preferred.
- Reliable transportation to and from the facility.
- Must be able to pass a state and federal background check and drug screening per Virginia Department of Behavioral Health and Developmental Services (DBHDS) regulations.
- CPR, First Aid, and CPI (Crisis Prevention/Intervention) certification preferred or willingness to obtain within 30 days of hire.
- Familiarity with community resources, benefit programs, and recovery supports.
- Knowledge of ASAM 3.5, 3.1, 2.5 standards, Virginia Medicaid service requirements, and residential SUD programming preferred.
- Credentials such as RPRS, CSAC-T, QMHP-A/QMHP-T, or related certification preferred.
Skills and Abilities Needed for Success
- Strong organization and time management skills.
- Strong communication, observation, redirection, and de-escalation skills.
- Ability to maintain professionalism, structure, and boundaries while supporting a therapeutic environment.
- Ability to build rapport and motivate clients toward self-sufficiency.
- Observation and situational awareness
- Documentation accuracy and accountability
- Understanding of safety and environment-of-care standards
- Team collaboration and closed-loop communication
- Knowledge of trauma-informed, person-centered care principles.
- Ability to work both independently and collaboratively within a multidisciplinary team.
- Must be able to handle stressful or crisis situations calmly and effectively.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Ability to respond quickly to emergencies or behavioral incidents.
Our Mission
Helping people overcome addiction so each person thrives and builds a healthier, more meaningful life.
Our Values
THRIVES reflects the core values that guide how we serve our clients, support our staff, and shape our culture and standards of care.
- Trust: We do what we say. Consistency builds trust.
- Hospitality: We treat everyone with dignity and respect.
- Responsibility: We own our work and follow through - and we don’t make excuses.
- Integrity: We do the right thing, always.
- Value-Driven Care: We deliver care that truly makes a difference.
- Excellence: We strive to improve every day and we don’t cut corners.
- Safety: We maintain a structured, high quality environment that prioritizes the safety and support of both clients and staff.
Why Work at Wildwood Recovery Center?
- Be part of a supportive team that helps individuals on their journey to recovery and wellness.
- We offer flexible scheduling from some positions and a supportive environment that values the well-being of our employees.
- We are committed to fostering personal and professional growth within our team. Wildwood Recovery Center creates opportunities for employees to take on new responsibilities and grow within the recovery community.
- Wildwood Recovery Center recognizes that relevant experience may substitute for formal education requirements when not required by regulation and/or credentialing.
What You Can Expect from Us
At Wildwood Recovery Center, our THRIVES values guide how we support our team and operate every day. We are committed to:
- Providing the tools, training, and leadership support you need to succeed and grow in your role.
- Operating a reliable, well-structured program that promotes quality care, stability, and long-term success.
- Recognizing and rewarding meaningful contributions while prioritizing internal advancement based on merit and performance.
- Maintaining open communication and a respectful, psychologically safe workplace grounded in trust, excellence, accountability, compassion, hospitality, and safety.
What We Expect from You
As an employee at Wildwood Recovery Center, you are expected to:
- Execute your responsibilities accurately, efficiently, and with a strong sense of ownership.
- Collaborate professionally with colleagues and leadership to strengthen team performance and culture.
- Treat clients, families, and team members with dignity, respect, and professionalism at all times.
- Actively support a safe, structured, recovery-focused environment where both clients and staff can thrive.
About Wildwood Recovery Center
Wildwood Recovery Center is a compassionate, client-centered treatment facility located in Clintwood, Virginia that is dedicated to helping individuals reclaim their lives from substance use and co-occurring mental health disorders. We believe that recovery is possible for everyone and are committed to providing evidence-based care, education, and peer-driven support in a safe and nurturing environment. Our multidisciplinary team works collaboratively to foster healing, growth, and long-term wellness through personalized treatment and community connection.
Pay: $37,000.00 - $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
