Top 16 Customer service manager Jobs in Clovis, Ca

Member Experience Gereralist
AAA NCNU —Clovis, CA
- $30.21 - $35.96 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
- Wellness program
- Paid holidays
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15h
Field Operations Director
CSD —California
- $80,000 - $90,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Oracle
- Health savings account
- Health insurance
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3d
Customer Solutions Manager
Linde plc —Fresno, CA
- $76,500 - $112,200 a year
- Full-time
- Background check
- Sales
- Mid-level
- Paid holidays
- Health insurance
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Customer Service Lead
Dunn-Edwards —Fresno, CA
- $20 - $27 an hour
- Full-time
- Merchandising
- English
- Mid-level
- Paid holidays
- Health insurance
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Client Service Manager
Gallagher —Fresno, CA
- $57,000 - $111,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
11d
Airport Ramp/Customer Service Supervisor - FAT
Unifi Aviation, LLC —Fresno, CA
- $22 an hour
- Overtime
- 18 years or older
- Working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Personal Lines Department Manager
HUB International —Fresno, CA
- $85,000 - $100,000 a year
- Online Application
- 7 years
- Computer literacy
- Office
- Health savings account
- Disability insurance
Client Service Manager, Commercial Lines
HUB International —Fresno, CA
- Online Application
- Microsoft Outlook
- Writing skills
- Office
- Health savings account
- Disability insurance
Airport Customer Service Supervisor - FAT
Unifi Aviation, LLC —Fresno, CA
- $19 - $22 an hour
- Overtime
- Background check
- 18 years or older
- Working with individuals with disabilities
- Paid holidays
- Paid time off
Service Leader - Commercial Lines
Relation Insurance Services —Fresno, CA
- $68,000 - $133,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- 8 years
- Paid holidays
- 401(k)

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Member Experience Gereralist

AAA NCNU -
Clovis, CA

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Job Details

Full-time
$30.21 - $35.96 an hour
15 hours ago

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Team supervision
Sales team management
Driver's License
Supervising experience
Time-based sales targets
Activity sales targets
Sales leadership

Full Job Description

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions

At AAA, our branches are where we make good on our promises to our Members & Team Members.The Member Experience Generalist (MEG) is a pre-leadership role designed to set the standard for service and sales excellence across multiple branch locations. The Member Experience Generalist act as role model and mentors peers, demonstrating best practices in member interactions, cross-selling, and operational consistency. They encourage collaboration, and support branch culture by reinforcing AAA’s values. This role is expected to be cross-functional, mastering multiple skill blocks (e.g., DMV, concierge, insurance servicing, Smart Home, membership sales) and adapting to different branch environments. In addition, this role serve as the eyes and ears for leadership, surfacing observations and concerns to managers for action, including branch operations, individual Team Member development, and the execution of sales and marketing strategy. While not a management role, MEGs serve as the eyes and ears for leadership, surfacing observations and concerns to managers for action, including branch operations, individual Team Member development, and the execution of sales and marketing strategy. The MEG serves as a trusted subject matter expert, ensuring delivery of Legendary Member experiences wherever support is most needed.

ESSENTIAL FUNCTIONS

Champions and exhibits AAA’s guiding principles and core values across multiple branch environments.
Provides empathetic, reliable, and timely assistance to Team Members and Members, adapting service approaches to each branch.
Routinely leverages resources across branches to provide solutions to complex situations.
Coordinates workflow and resources in an organized manner across multiple locations.
Supports Managers and Assistant Branch Managers in providing consistent communication and messaging in all assigned branches.
- Model Legendary Member service and value-based sales behaviors (membership, Smart Home, cross-business leads, credit card applications).
- Mentor and support Member Experience Associates (MEAs) by sharing knowledge, demonstrating effective practices, and encouraging skill development.
- Encourage team morale and engagement through positive reinforcement and peer cheerleading.
- Demonstrate cross-functional expertise by effectively performing and modeling multiple branch skill blocks (e.g., DMV, concierge, insurance servicing, Smart Home Security, membership sales) to ensure seamless service and set the standard for MEAs.
- Act as the eyes and ears of branch leadership, escalating observed concerns (performance, compliance, morale, or process gaps) to managers.

Supports recruiting, training, onboarding, and scheduling of Branch Team Members, as needed in each location.
Pulls and distributes sales reports for tracking and performance measurement across branches.
Accountable for achieving individual sales targets while also supporting the branch in meeting overall core sales goals across all product lines (e.g., membership, insurance, Smart Home Security, financial services), with flexibility to adapt as priorities evolve.
Ensures compliance with AAA policies, procedures, standards, and regulations regardless of assignment.
Serves as steward of branch resources, including temporarily assuming office administrative and operational duties in the absence of a Manager or Team Lead.
Provides feedback to leadership to support process improvements that enhance branch operations.

KNOWLEDGE AND SKILLS

Demonstrated track record of successful business decision making, planning, and problem solving
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad, cross-functional knowledge of Property & Casualty insurance, membership sales and service, DMV, concierge, Smart Home Security, and overall branch operations, with the ability to model and mentor in these areas
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)
- Advanced sales and service skills with the ability to transfer knowledge and mentor peers.
- Strong interpersonal and communication skills to encourage, coach, and role model without formal authority.
- Keen observation skills with the judgment to know when and how to escalate concerns to management.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

Minimum Qualifications
- 4 years of sales or service experience in a branch or member-facing environment, demonstrating cross-functional expertise and consistent top performance.
- 2-4 years of supervisory experience
- Current & valid Driver’s License required
- Experience serving as a peer mentor, role model, or informal team lead preferred
- Demonstrated success in meeting or exceeding sales goals (e.g., membership, Smart Home, credit card applications).
Preferred Qualifications
- Bonding/fingerprinting and P&C license.
- Experience mentoring or coaching peers is highly desirable.

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
Must be flexible with work shifts, including Saturdays.
Approximately 50–80% of time is spent using a personal computer.
Must be available to work in different branch locations.
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).

Starting rates vary by region. Ranges start from $30.21 up to $35.96 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.

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Refine Your Search

customer service manager jobs in clovis, ca

Member Experience Gereralist

Field Operations Director

Customer Solutions Manager

Customer Service Lead

Client Service Manager

Airport Ramp/Customer Service Supervisor - FAT

Personal Lines Department Manager

Client Service Manager, Commercial Lines

Airport Customer Service Supervisor - FAT

Service Leader - Commercial Lines

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