Top 16 Help desk support Jobs in Coeur D'alene, Id

IT Frontline Support Technician II
J-U-B Engineers, Inc. —Coeur d'Alene, ID
- $28 - $36 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Profit sharing
- Paid holidays
5d
Help Desk Analyst
Intermax Networks —Coeur d'Alene, ID
- Mid-level
- Windows
- Communication skills
Desktop Support
Corporate Tools —Post Falls, ID
- $21.50 an hour
- Day shift
- Office
- Entry level
- Paid parental leave
- Paid holidays
MSP Help Desk Technician T2
Intechtel —Coeur d'Alene, ID
- $27 - $32 an hour
- Full-time
- Background check
- Software troubleshooting
- 5 years
- Paid training
- Fuel card
Quick Apply
13d
Technical Support Specialist
Pelco Products Inc —Post Falls, ID
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Business Analyst
Corporate Tools —Post Falls, ID
- $70,000 a year
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Customer Service Specialist
Orkin —Spokane, WA
- $22 - $24 an hour
- Full-time
- Computer literacy
- Office
- Windows
- Employee stock purchase plan
- Paid holidays
12d
Membership Director - Valley Branch
YMCA of The Inland Northwest —Spokane Valley, WA
- $23 an hour
- Full-time
- Marketing
- Mid-level
- Recruiting
- Paid holidays
- Disability insurance
Quick Apply
12d
Service Desk Technician I
OneOncology —Coeur d'Alene, ID
- Full-time
- High school diploma or GED
- Continuous improvement
- Travel
Quick Apply

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IT Frontline Support Technician II

J-U-B Engineers, Inc.
Coeur d'Alene, ID

Apply Now

Job Details

Full-time
$28 - $36 an hour
5 days ago

Benefits

Profit sharing
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Endpoint Security
Knowledge management
Defect resolution root cause analysis
Automation
Equipment troubleshooting
Windows
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Scripting
Customer service knowledge base
UEM
Root cause analysis
Identity and access management (IAM) solutions
Online help documentation
Desktop administration
Technical Proficiency
Active Directory management
Ticketing system technical support

Full Job Description

Description:

IT Frontline Support Technician II

Location: Coeur d’Alene, Idaho

At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven states, J-U-B is committed to creating an environment where employees feel supported, challenged, and connected to meaningful work.

We are looking for a collaborative and solutions-oriented IT Frontline Support Technician II. If you enjoy problem-solving, thrive in a team environment, and take pride in delivering accurate, high-quality work that helps drive business success, we’d love to meet you!

What You’ll Do

This role will perform advanced troubleshooting and root-cause analysis to resolve technical issues beyond Level 1 procedures. You will also diagnose and address persistent technical problems; manage escalations by explicitly outlining escalation steps, including advanced diagnostics or system-level changes, and guarantee thorough hand-off documentation.

Key Responsibilities

Technical Administration:

Demonstrate intermediate proficiency in Active Directory and endpoint management tools to support and oversee standard software builds.
Use basic scripting to improve operational processes.
Manage Windows endpoints and oversee standard software builds (see above for proficiency with tools).

Process & Knowledge Management:

Advance departmental documentation, support workflows, and operational functionality through ongoing improvements.
Direct the creation and continuous improvement of knowledge base articles to facilitate uniform team resolutions.
Identify support request trends and recommend effective procedure improvements.

Operational Leadership & Security:

Exhibit steady independence in problem resolution and ticket management.
Strictly follow and enforce security procedures, including the concept of least privilege and identity verification.
Provide guidance to Level 1 technicians as the primary escalation point by explicitly detailing escalation procedures, guaranteeing high-quality documentation, and effective case handoffs.
Regular travel to various locations is required, typically averaging two to three site visits per month. Responsibilities include on-site hardware and software support, network troubleshooting, and equipment installations to assure optimal system performance.
Meet performance expectations by exceeding Level 1 standards, particularly in documentation completeness and technical skills.
Demonstrate professional maturity, assume expanded responsibilities, and supply actionable information for escalations.

Requirements:

Minimum Qualifications

Experience & Performance

Possesses at least three years of experience in Help Desk or IT Support roles, or equivalent demonstrated capability.
Show a proven record of meeting or exceeding Level 1 support performance standards.
Demonstrate ability to independently handle and resolve standard support tickets.

Technical Competence

Diagnose complex issues and move beyond documented procedures to find solutions.
Demonstrate advanced troubleshooting and root cause analysis beyond documented procedures.
Intermediate knowledge of Active Directory and various endpoint management tools.
Implement basic scripting techniques to automate processes and increase business efficiency.
Support Windows endpoints using standard builds and approved applications.

Security & Process Discipline

Enforce strict security standards, including identity verification and the concept of least privilege, across all support tasks.
Develop and continuously improve knowledge base articles to maintain high-quality documentation and workflow consistency.
Demonstrate thorough knowledge of change controls, access boundaries, and ITIL-based support frameworks.

Preferred Qualifications:

While not always mandatory, the following education and certifications are highly recommended for this level of seniority:
Bachelor of Science in Information Technology or equivalent.
CompTIA A+
ITIL 4 Foundation
Microsoft 365 Fundamentals (MS-900)

What We Offer

Competitive salary: $28.00 – $36.00 hourly, depending on experience
Professional development and career growth opportunities
Coaching and Mentorship programs
Performance bonuses for qualified employees
Generous vacation and sick leave programs (increases with tenure)
Medical, dental, vision, life, and disability insurance
401(k) with company match and profit sharing
Education Reimbursement
Paid Holidays
Health club subsidy
A collaborative, team-centered work environment
Employee ownership opportunities after qualified years of service

The application window will be open through November 9, 2026. Applications will be reviewed frequently, and interviews may be scheduled throughout the posting period.

See our website for more benefit details: https://www.jub.com/our-benefits/

To apply for this position and learn more about J-U-B, please visit www.jub.com

Apply Now

Refine Your Search

help desk support jobs in coeur d'alene, id

IT Frontline Support Technician II

Help Desk Analyst

Desktop Support

MSP Help Desk Technician T2

Technical Support Specialist

Business Analyst

Customer Service Specialist

Membership Director - Valley Branch

Service Desk Technician I

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