MCR Safety Group, a Bunzl company, is looking for a Corporate Account Support Rep based at our headquarters in Collierville, TN. The Corporate Account Support Representative is responsible for supporting activities related to assigned corporate accounts. This role is primarily an inside sales and account support position with limited travel. The position works closely with customer sales teams, sourcing and procurement teams, purchasing operations, branch networks, customer service teams, and field sales representatives to support account growth, strengthen customer relationships, and drive revenue opportunities. The Corporate Account Support Representative serves as a key liaison between assigned accounts and internal departments to ensure exceptional service, operational efficiency, and overall account success.
Responsibilities:
- Assist with account support phone lines, shared mailboxes, and customer inquiries.
- Serve as a primary contact for assigned customer sales and support teams.
- Participate in customer meetings, sales events, business reviews, and other account-related activities as needed, which may require local and overnight travel of approximately 9 days per year.
- Assist with planning and attending customer conferences, meetings, trade shows, and sales meetings as required, which may require overnight travel of approximately 5 days per year.
- Add and update opportunities in Dynamics CRM.
- Complete documentation for new item proposals, approvals, activations, and customer-specific requirements as needed.
- Assist with customer RFPs, bids, and business development opportunities, including coordination with Marketing to complete product crossovers and supporting documentation.
- Support initiatives to improve customer scorecards, performance metrics, and overall account satisfaction.
- Collaborate with internal departments regarding customer inquiries, requests, and issue resolution.
- Assist with customer service activities and account support needs as required.
- Resolve supply gaps by coordinating with sales and inventory teams to prevent stockouts of critical SKUs.
- Analyze customer sales data, purchasing trends, sales velocity, and point-of-sale information to identify growth opportunities and buying trends.
- Follow up on product sample requests and customer-generated leads.
- Complete and follow up on sourcing requests, quotations, pricing opportunities, and special projects.
- Monitor account activity, sales trends, and performance metrics to identify opportunities for growth.
- Provide proactive outreach and support to customers and internal stakeholders.
Key Performance Indicators (KPIs)
- Maintain at least three (3) new Dynamics CRM opportunities per week.
- Achieve a monthly closed-win ratio of 30%.
- Complete a minimum of five (5) proactive calls per day.
Knowledge and Abilities:
- Sales processes
- Outbound selling techniques
- Marketing principles
- B2B sales and customer support practices
- Customer service and order management procedures
- Proper phone and email etiquette
- Computer, telephone, and business software operations
- Customer relationship management (CRM) systems
- Read, write, and communicate effectively both verbally and in writing.
- Understand and perform mathematical calculations as needed.
- Manage multiple tasks and priorities simultaneously.
- Interpret and achieve daily performance metrics.
- Build and maintain professional customer relationships.
- Follow directions and work effectively in a team environment.
- Work safely and productively in an office setting.
Requirements:
- High School Diploma or equivalent required.
- Associate degree preferred.
- Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
- Minimum of 3–5 years of sales and/or customer service experience supporting commercial business accounts, preferably within the PPE, industrial, manufacturing, distribution, or related industries.
- Strong organizational, interpersonal, and communication skills, both verbal and written.
- Solid experience in pre-call planning, call control, account development, and time management.
- Demonstrated ability to research accounts, identify key decision-makers, and generate customer interest.
- Ability to convert opportunities into business results while maintaining established sales metrics.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office applications, including PowerPoint and advanced Excel skills.
- Experience with SAP and CRM software preferred.
- Travel up to 10%
The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.
- Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
- Paid Time Off - Vacation, Sick, Holidays and Personal Time
- 401K with generous company match
- Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
