Top 27 Customer service manager Jobs in Colorado Springs, Co

Director of Success
Connecteam —Colorado Springs, CO
- $170,000 - $200,000 a year
- Remote
- Mentoring
- Senior level
- Leadership
- Health insurance
- 401(k)
Quick Apply
Customer Service Manager
1100 Applied Industrial Technologies, Inc. —Colorado Springs, CO
- $60,000 - $75,000 a year
- Urgently hiring
- Clean driving record
- English
- Mid-level
- 401(k)
- Tuition reimbursement
Customer Care Manager - State Farm Agent Team Member
Tyler Ayers - State Farm Agent —Colorado Springs, CO
- $75,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Profit sharing
- Health insurance
Quick Apply
Customer Service Lead
Serenity Mental Health Centers —Colorado Springs, CO
- $60,000 a year
- Full-time
- Background check
- Caregiving
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
2d
Scheduling Manager
Thrive Health Systems —Colorado Springs, CO
- $50,000 - $60,000 a year
- Urgently hiring
- Management
- Mid-level
- Organizational skills
- 401(k)
- Paid time off
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Chris Sutherland - State Farm Agent —Monument, CO
- $55,000 - $75,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Connie Slater - State Farm Agent —Colorado Springs, CO
- $45,000 - $70,000 a year
- Full-time
- Hybrid work
- Office
- Entry level
- Profit sharing
- Health insurance
Quick Apply
PROJECT MANAGER (SERVICE ORDER DESK OPERATIONS)
Innovation At Work Inc —Colorado Springs, CO
- Weekends as needed
- Microsoft Outlook
- High school diploma or GED
- Bachelor's degree
Property Manager & Customer Support Specialist (Full-Time)
BriteLock Self Storage —Colorado Spgs, CO
- $21 - $23 an hour
- Part-time
- Hybrid work
- Background check
- Google Workspace
- Customer service
- Paid training
- Mileage reimbursement
Quick Apply
3d
Group Leader - Customer Service
CSL Plasma —Colorado Springs, CO
- $19.52 - $23.10 an hour
- Extended hours
- Bilingual
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Call Center Sup/TL
Systems Integration, Inc. —Colorado Springs, CO
- $19.00 - $21.46 an hour
- Full-time
- English
- Mid-level
- Supervising experience
- Paid holidays
Quick Apply
Lead Customer Service Representative
Rocky Mountain Bank and Trust —Colorado Springs, CO
- $16 - $20 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Carlos Gonzalez - State Farm Agent —Colorado Springs, CO
- $18 - $21 an hour
- Full-time
- Spanish
- Mid-level
- Office
- Paid holidays
- Paid time off
Quick Apply
Member Experience Lead
VASA Fitness —Colorado Springs, CO
- $19.20 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Colorado Springs, CO
- 5 years
- Research
- Travel
Retail Customer Service Lead
PetSmart —Monument, CO
- $16.03 - $30.49 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Team Lead
ANDREW WOMMACK MINISTRIES INC —Woodland Park, CO
- $19 - $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
Client Care Supervisor
Entrust Health LLC —Colorado Springs, CO
- $30 - $40 an hour
- Part-time
- Spanish
- RN License
- English
Quick Apply

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Director of Success

Connecteam -
Colorado Springs, CO

Quick Apply

Job Details

$170,000 - $200,000 a year

Benefits

Health insurance
401(k)
Happy hour
Paid time off

Qualifications

Customer communication
Managing teams in a customer support role
Leading team collaboration initiatives

Full Job Description

Director of Success

Who Connecteam Is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn't happen behind a desk, and doesn't have time for messy spreadsheets, scattered group chats, or tools that don't talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About The Role:

The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam's product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.

Key Responsibilities:

Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam's platform into their workflows.
Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.

Key Performance Indicators (KPIs):

Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.

Experience & Skills:

5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.

Proven success in managing large, complex customer relationships and improving customer retention and product adoption.

Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
Proven experience in managing managers and leading through leadership layers is required.

Skills & Competencies:

Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.

High emotional intelligence and the ability to build lasting relationships with customers and internal teams.

Hiring process with us:

At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.

Benefits:

Medical coverage.
Insurance plan.
Paid time off for vacation, sick days.
401(k)

Salary range: 170-200K

We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

#LI-Remote

Joining Connecteam Is The Smart Move:

We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

Together we will shape the future of work!

Our privacy policy

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Refine Your Search

customer service manager jobs in colorado springs, co

Director of Success

Customer Service Manager

Customer Care Manager - State Farm Agent Team Member

Customer Service Lead

Scheduling Manager

Customer Service Manager - State Farm Agent Team Member

Customer Service Manager - State Farm Agent Team Member

PROJECT MANAGER (SERVICE ORDER DESK OPERATIONS)

Property Manager & Customer Support Specialist (Full-Time)

Group Leader - Customer Service

Call Center Sup/TL

Lead Customer Service Representative

Customer Service Manager - State Farm Agent Team Member

Member Experience Lead

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Retail Customer Service Lead

Team Lead

Client Care Supervisor

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Together we will shape the future of work!

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