Daily Duties / Responsibilities:
The Systems Business Analyst (BA) candidate will support newly implemented systems within Microsoft Dynamics and other agency information technology platforms. The BA will be responsible for understanding system capabilities, becoming proficient in assigned applications, and providing ongoing support, analysis, testing, problem resolution, reporting, and system monitoring. The candidate will work collaboratively with Information Technology staff and Program Area System Owners to ensure continuity of operations and effective system usage.
Specific duties and responsibilities will include, but are not limited to:
- Study and learn the capabilities of assigned systems
- Work with Information Technology staff to understand technical functionality and IT Security Standards and practices
- Work with Program Area System Owners to learn their business functions, processes, and requirements
- Provide system user support
- Assist staff in resolving system-related problems
- Assist with system user account permissions and security
- Provide and assist with system user training during onboarding and as needed for individual users
- Create and maintain supporting system and training documentation
- Maintain SharePoint content associated with system collaboration sites
- Document and create technical reports by collecting, analyzing, and summarizing information, trends, and system effectiveness
- Monitor and identify system data quality issues and work to improve data accuracy
- Review and monitor usage reports
- Assist with system software life-cycle processes
- Coordinate and assist with system testing and production validation
- Work with Program Areas and IT to present key information that supports system improvements
- Maintain system protocols by writing and updating procedures
- Assist with development of policies and procedures to meet agency cybersecurity standards related to information risk management, data criticality, confidentiality, and protection (NIST 800-53, FISMA, SC InfoSec Requirements).
Required Skills (rank in order of Importance):
· 3+ Years of Experience in State Government Public Health Departments
· 6+ Years of Experience with Building test cases and scenarios into test systems
· 6+ Years of Experience with D365 Dynamics, Azure Power Platform of tools (Power Apps, Power Automate, Power BI, Dataverse)
· 6+ Years of Experience with O365 products and Applications (Word, Excel, PowerPoint, outlook, Teams, SharePoint).
· 6+ Years of Experience with Ticketing Systems
Required Education: Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.
Preferred Skills (rank in order of Importance):
· Experience with security and data classification related to CDC, HIPAA, and CJIS
· Proficiency with Microsoft Visio
· Understanding of IaaS/PaaS models, tenant governance, and Azure/GCC High environments
Additional Skills:
- Flexible and easily adapts to changing priorities
- Excellent written, oral, and interpersonal communication skills
- Ability to establish positive working relationships with technical staff, customers, and data-centric teams
- Ability to align and integrate technical systems with agency goals and objectives
- Knowledge of the Information Technology field, industry best practices, organizational structures, and operations.
#ST1
Pay: $60.00 - $65.00 per hour
Experience:
- Microsoft Dynamics 365: 7 years (Required)
- Power Platform : 7 years (Required)
- Public Health Departments: 3 years (Required)
- Ticketing Systems: 7 years (Required)
Work Location: Hybrid remote in Cayce, SC 29033
