ACCOUNTABILITY
The Events Coordinator is responsible for coordinating /finalizing all events that occur at the property. Proactively plan with hotel staff, caterers, and other entities so each event is as successful as possible. Maximize revenues and meet/exceed hotel profit goals. Achieve all sales objectives in accordance with all Stoney Creek Hotel & Conference Center standards and strive to exceed guest/client expectations. The focus of this job is on achieving results that are aligned with the larger picture of the organization and its strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, is the key to achieving the performance objectives of this job. This role focuses on ensuring guest satisfaction, maintaining the appearance of the property, and providing support to the Conference Center team. The position requires effective decision-making, quick problem- solving, and a leadership style that motivates and engages the team.
REPORTS TO AND IS SERVED BY: Director of Sales/Sales Manager, Conference Center Supervisor/Manager & General Manager
FLSA Designation: Non-Exempt
WHAT TO EXPECT
Operational Support: Supports hotel operations by serving as the Manager on Duty (MOD) as needed. Proactive Sales: Proactively sells the hotel through both direct and indirect efforts.
Guest Interaction: Serves as the primary guest contact for all group meeting planners. Community Representation: Represents the hotel in the community and the hospitality industry. Event Planning: Holds direct responsibility for the event planning of all function spaces.
Collaboration and Communication: Works closely with Sales Manager/DOS, Conference Center Manager, and other staff to ensure accurate event presentations and successful outcomes.
Event Planning: Performs event planning duties in a timely and accurate manner. Manages contracts, cancellations/lost business reports, conference center rate analysis, input in conference schedules, and the trace file system.
Catering Coordination: Communicates with caterers regarding guest requests/menus, food counts, follow-up on food quality, and staff performance.
Financial Responsibilities: Handles event billing and provides A/R assistance.
Sales and Marketing: Achieves goals set in the annual Budget and the annual Marketing Plan. Conducts telephone solicitation, outside sales calls, site inspections, and special projects. Works towards room/conference goals and participates in hospitality events. Secures new accounts and maintains existing accounts. Provides follow-up and A/R assistance.
Marketing Plan Development: Assists in efforts towards writing the Annual Marketing Plan, including monthly plans of action, and monitors results.
Relationship Building: Develops and enhances relationships with all meeting planners. Participates in business after- hours events and organizational memberships. Explores local community networking opportunities.
Staff Training and Coordination: Trains and motivates employees as needed. Coordinates and finalizes all conference events.
Client Communication and Feedback: Communicates with clients to ensure all details are coordinated. Liaises with clients on-site, leading banquet staff in event setup details. Provides proper billing guidelines and follows up with clients for feedback and future bookings.
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.
PROUD OWNER
Attention to detail and a commitment to safety and cleanliness.
Ability to work independently and efficiently.
Knowledge of all hotel emergency procedures, especially fire prevention and emergency procedures; ability to train staff.
Strong organizational skills to manage tasks and prioritize work.
Ability to work effectively in a fast-paced and dynamic environment.
HELD ACCOUNTABLE TO
Guest satisfaction, brand standards, maintain food safety policies and procedures, and maintain a clean and welcoming environment.
SOFT SKILLS
CHARACTERISTICS: Independent, assertive, self-confident, self-starter, sociable, innovative, and driving.
MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.
HARD SKILLS
EDUCATION AND EXPERIENCE:
High School degree or GED.
Hospitality supervisory experience preferred.
Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others.
PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions.
TRAVEL: N/A
POSITION: On-site work at hotel property.
