The Company: Aflac Columbus
The Location:
GA, US, 31999
#job-location.job-location-inline { display: inline; }
The Division: Individual Benefits Operations
Job Id: 9610
Salary Range: $70,000-$90,000
Job Posting End Date: August 6, 2026
We’ve Got You Under Our Wing
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Worker Designation – This role is an onsite role. You will be required to work at the PSA in Columbus, GA during your set working schedule.
What does it take to be successful at Aflac?
Acting with Integrity
Communicating Effectively
Pursuing Self-Development
Serving Customers
Supporting Change
Supporting Organizational Goals
Working with Diverse Populations
What does it take to be successful in this role?
Strong analytical and problem-solving skills with the ability to interpret multiple datasets
Strong proficiency in reporting and visualization tools (e.g., excel, Power BI, Tableau, or similar)
Solid understanding of KPI design, metric governance, and performance management
Experience with staffing models, volume forecasting, and productivity analysis
Able to translate data into clear insights and recommendations for both technical and nontechnical audiences
Strong attention to detail and commitment to data accuracy and integrity
Effective communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in SQL, or similar data query tools
Education & Experience Required
Bachelor’s degree in business, Analytics or related field
3+ years of workforce planning, data analysis, business intelligence or related field
Or an equivalent combination of education and experience
Education & Experience Preferred
SQL Certification
Experience supporting Customer Operations, Customer Service, or Contact Center analytics
Principal Duties & Responsibilities
Design, develop, and maintain recurring and ad hoc reports, dashboards, and key performance indicator (KPI) scorecards to monitor customer operations performance
Use SQL and reporting/BI tools to extract, transform, validate, and analyze operational data from multiple sources
Ensure accuracy, consistency, and usability of data across reporting platforms through data validation, reconciliation, and quality controls
Analyze staffing, workload, and volume trends to support capacity planning and forecasting
Conduct productivity, efficiency, and cost analysis to identify optimization opportunities and operational risks
Partner with operations leadership to define metrics, interpret results, and deliver actionable, data-driven recommendations
Support workforce planning initiatives, including headcount modeling, scenario analysis, and capacity alignment
Document report logic, data sources, definitions, and methodologies to ensure transparency, auditability, and continuity
Identify automation opportunities to streamline reporting processes and improve data availability
Partner with the Chief Data Officer (CDO) organization on platforms, tools, governance, and data asset creation (managed by the CDO), ensuring adherence to Enterprise Data Governance policies
Perform other related duties as required
Total Rewards
The salary range for this job is $70,000 to $90,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.
At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.
In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.
Nearest Major Market: Columbus GA
Apply Now »
