The Program Manager is a strategic leader responsible for the overall management, administration, and performance of the NASA Solutions for Enterprise-Wide Procurement (SEWP) VI contract and its associated awards/task orders. The Program Manager provides leadership, governance, and operational oversight to ensure contractual requirements are fulfilled, awards/task orders are effectively coordinated, and program objectives are achieved in alignment with customer expectations and organizational goals.
Serving as the primary interface between WidePoint and Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), Government Program Managers, and other authorized representatives, the Program Manager fosters collaborative relationships. The Program Manager facilitates effective communication throughout the contract lifecycle. The Program Manager provides leadership to Project Managers and cross-functional teams, ensuring award/task order execution is integrated, risks and issues are proactively managed, contractual obligations are met, and program performance supports operational excellence and customer satisfaction.
The Program Manager is accountable for providing strategic direction, coordinating program resources, monitoring contract performance, promoting continuous process improvement, and ensuring the successful delivery of all contract requirements through effective leadership and oversight.
The essential functions include, but are not limited to the following:
- Provide strategic leadership and overall management for the NASA SEWP VI contract and its associated task orders, ensuring alignment with contractual requirements, customer mission objectives, WidePoint policies, and organizational goals.
- Provide leadership, direction, coaching, and oversight to Project Managers and cross-functional teams, promoting collaboration, accountability, operational excellence, and the successful execution of task orders and contract objectives.
- Serve as WidePoint's primary representative for the NASA SEWP VI contract, establishing and maintaining effective working relationships with the Contracting Officer (CO), Contracting Officer's Representative (COR), Government Program Managers, subcontractors, vendors, and other authorized stakeholders. Coordinate contractual communications, administrative actions, contract modifications, and customer inquiries to ensure timely and effective resolution.
- Direct and oversee program operations by coordinating activities across Project Managers, functional organizations, subcontractors, and support teams, ensuring resources, priorities, schedules, and operational commitments remain aligned to achieve successful contract performance.
- Monitor and evaluate contract performance by reviewing contractual requirements, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), program metrics, operational data, and performance trends. Identify risks, issues, and opportunities for improvement, implement corrective actions, and ensure compliance with contractual requirements, WidePoint policies, and applicable laws and regulations.
- Oversee the preparation, quality, and timely submission of contractual reports, deliverables, and required documentation, ensuring reporting records are accurate, complete, and maintained in accordance with contractual and WidePoint requirements.
- Lead or participate in program reviews, executive briefings, status meetings, and customer engagements, communicating program performance, accomplishments, risks, issues, and corrective actions to Government customers and WidePoint leadership while fostering responsive customer service and strong stakeholder relationships.
- Promote continuous improvement by evaluating program processes, implementing best practices, lessons learned, and operational improvements that enhance efficiency, quality, customer satisfaction, and overall contract performance.
The minimum qualifications include:
- Bachelor's degree in business administration, program management, project management, information technology, engineering, or a related discipline; or an equivalent combination of education, training, and progressively responsible experience.
- Seven (7) to ten (10) years of progressively responsible experience managing program or operational management, contracts, or complex operational initiatives.
- Project Management Professional (PMP) or comparable project management certifications are highly desirable.
- Experience working with previous NASA SEWP contract iterations is highly desirable.
- Demonstrated experience leading cross-functional teams and supervising Project Managers or other professional staff.
- Experience managing multiple concurrent awards, task orders, projects, or workstreams within a contract or similarly complex operational environment.
- Experience serving as the primary interface with Government customers and stakeholders.
- Experience administering contracts and ensuring compliance with contractual requirements, reporting obligations, and performance objectives.
- Experience working in an operational or 24/7 environment.
- Strong understanding of mobile communications, including technical knowledge and industry experience.
- Excellent written and verbal communication skills, capable of effectively communicating with a diverse range of customers and colleagues.
- Strong expertise in Microsoft Office Suite, specifically Word, Excel, Access, PowerPoint, Project, and Visio.
- Ability to obtain a Top Secret (TS) clearance, existing Security Clearance highly desirable.
- Willingness to travel to other WidePoint, client, and partner sites.
Supervisory responsibilities include, but are not limited to:
- Participate in workforce planning, staffing, recruitment, interviewing, onboarding, and retention activities to ensure the program is appropriately resourced.
- Ensure continuity of program operations through effective succession planning, cross-training, and knowledge sharing.
- Lead, direct, and oversee the work of Project Managers and assigned program personnel in support of contract and award/task order execution.
- Conduct performance evaluations and provide timely, constructive feedback to support employee growth and continuous improvement.
- Address employee performance concerns and recommend or implement corrective actions, disciplinary measures, and employment decisions in accordance with WidePoint policies and procedures.
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Work is primarily performed in a professional office environment and may include remote, hybrid, or customer-site locations, depending on contractual requirements.
- This position requires prolonged periods of sitting while working at a computer and using standard office equipment, including a keyboard, mouse, telephone, and other communication devices.
- Occasional lifting and carrying of office materials or equipment weighing up to fifteen (15) pounds may be required.
- Travel may be required to WidePoint offices, customer locations, conferences, or other business-related events based on program or contractual requirements.
- The ability to work outside normal business hours may occasionally be required to support customer requirements, critical program activities, or operational priorities.
Note: This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other position-related instructions and perform any other position-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this position successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
