The Account Manager is a key operations link between Covenant, professional drivers, and our customers. This role involves managing customer relationships, coordinating freight operations, resolving issues, and ensuring service excellence. The Account Manager plays a key role in maintaining client satisfaction and driving business growth through strategic account management. The Account Manager will directly manage the work of professional drivers. The Account Manager will have an introduction to P&L management and may have direct reports.
Responsibilities
- Build and maintain strong relationships with customers.
- Provide routine updates on load status and service performance.
- P&L accountability for assigned accounts.
- Coach/mentor a group of experienced drivers to achieve specific customer service and key company goals.
- Maximize utilization of drivers and company assets.
- Dedicated account performance management & reporting
- Project management and implementation of strategic initiatives
- Excellent Customer Service to internal & external customers
- Monitor, Approve, & Streamline driver payroll.
- Support driver scheduling, pay accuracy, and maintenance coordination.
- Retention and Turnover management
- Promoting and supporting Safety 1st culture
- Prepare weekly/monthly performance reports for clients and internal stakeholders.
- Ensure compliance with transportation regulations and company policies.
- Follow established procedures and best practices to ensure consistency and quality.
- Provide training and participate in Cross Training to ensure account coverage is always maintained at an acceptable level.
- Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.
- Manage and solicit business from a specific or assigned number of customers by using daily available capacity.
- Input all load information into computer system accurately to ensure system integrity.
- Work with other internal departments to resolve customer or company issues when necessary.
- Maintain good measurable items to indicate how well the team/account is performing.
- Make sound decisions to increase revenue and decrease costs.
- Decrease deadhead percentage and provide on time pickups for customers.
- Manage utilization of trucks and trailer pools to ensure minimum amounts of available equipment.
- Engage clients regularly to ensure expectations are met and exceeded.
Knowledge, Skills, and Abilities
- Strong communication, negotiation, and customer service skills.
- Proficiency in Microsoft Office Suite and TMS platforms.
- Ability to multitask, problem-solve, and work independently.
- Knowledge of driver payroll and/or the ability to learn
- Knowledge of DOT regulations and Driver HOS necessary
- Ability to organize well and manage multiple projects required.
- Ability to work occasional evenings, weekends, or holidays as needed.
Education/Experience
- High School diploma or equivalent required.
- Bachelor’s degree or equivalent related experience in Business, Logistics or other closely related field is preferred.
- AS400 experience is preferred but not required.
- 2–5 years of experience in transportation, logistics, or account management.
Competitive Compensation
We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.
- Expected Pay Range: $59,102.00-$67,538.90
- Pay Range: $59,102.00-$93,509.00
- Pay Grade: 9
- 401(k) Match: Build your future with our generous company match.
- Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
- Medical, Dental & Vision Insurance
- Telemedicine Access
- Company-Paid Short & Long-Term Disability Coverage
- Health Savings Account (HSA)
- Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
- Generous Paid Time Off (PTO)
- Paid Company Holidays
- Time off to Volunteer
Culture-Driven Perks
We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
- Casual Dress Code: Dress for your day.
- Tuition Reimbursement: Advance your education with financial support.
- Employee Discount Program: Exclusive savings on everyday essentials and more.
- Dependent Care Flexible Spending Account (DFSA)
- Adoption Assistance: Meaningful support for growing families.
- Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
- Pet Insurance: To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
Disability/Veteran
VEVRAA Federal Contractor
