Top 47 Service desk manager Jobs in Columbus, Oh

Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Anytime Fitness General Sales Manager
Anytime Fitness —London, OH
- Weekends as needed
- No experience needed
- Mid-level
- Communication skills
Quick Apply
Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
- $65,000 - $75,000 a year
- Full-time
- Office
- Analysis skills
- Warehouse
- Health insurance
- Paid time off
Quick Apply
12d
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
IT Service Desk Manager
VoxTel Pro —Columbus, OH
- $52,750 - $56,000 a year
- Full-time
- Computer literacy
- DevOps
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
- Contract
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Customer Service Supervisor
PetSuites —Grove City, OH
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Workday Senior HRIS Analyst
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- Health insurance
6d
Senior Implementation Project Manager
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Spanish
- Customer service
- Office
- Paid parental leave
- Health insurance
Virtual Technology Executive
ABACUS —Columbus, OH
- Hybrid work
- Writing skills
- Office
- Windows
Quick Apply
Product Manager- WorldCat
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health insurance
Senior Product Manager- Academic Library Management Services
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Senior Manager of Infrastructure, Security & Operations
Wallick —New Albany, OH
- Full-time
- Background check
- Pass drug screening
- Office
Quick Apply
9h
Senior Product Operations Manager
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Product management
- Paid parental leave
- Health insurance
Account Executive, Columbus, OH
Choice Property Resources —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Business development
- Travel reimbursement
- Paid holidays
Quick Apply
Product Manager, Semantic Search for Academic Libraries
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health insurance
Senior Software Engineer
OCLC —Dublin, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid parental leave
- Health insurance
Account Manager - Data Comm
Loeb Electric —Columbus, OH
- Full-time
- Microsoft Excel
- ERP systems
- Office
Quick Apply
Regional Sales & Operations Manager
Aveda Institutes, & Nurtur Salon & Spas —Columbus, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Workplace Solutions - Quality Assurance Specialist (Service Desk)

JPMorganChase -
Columbus, OH

Apply Now

Job Details

Full-time

Benefits

Health insurance
Tuition reimbursement
Retirement plan

Qualifications

Stakeholder engagement
Spreadsheets
Word embeddings
Productivity software
Data analysis software

Full Job Description

JOB DESCRIPTION

Business/Program: JPMorganChase Workplace Solutions
Job Title: Quality Assurance Specialist – Workplace Solutions Service Desk
Location: Columbus, Ohio (onsite)
Employment Type: Full-time
Reporting To: Service Desk Manager (or designated Team Leader/Manager)
Job Family: Operations / Service Desk / Quality Assurance
Role Summary: Individual Contributor

Who We Are

JPMorganChase Workplace Solutions is a leading provider of equity compensation management solutions, offering stock plan administration software, expert support services, and integrated financial reporting tools to corporate clients and their employees worldwide. Hundreds of companies—from startups to large enterprises—choose Workplace Solutions for simplicity, agility, and value.

Our values include: Client Driven, Innovative, Team Focused, Problem Solvers, and Process Driven (Agile/Scrum).

Role Overview / Purpose

We are seeking a self-driven, customer-focused Quality Assurance Specialist to join the JPMorganChase Workplace Solutions Service Desk team in Columbus, Ohio. This role is responsible for assessing and improving the quality and consistency of participant support delivered by Service Desk Analysts. The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service performance, and adherence to policies and procedures.

This individual will help develop, implement, and continuously improve Service Desk quality processes, and will recommend enhancements to training and knowledge materials to improve the overall participant experience.

Key Responsibilities

Participate in the design and maintenance of call and ticket monitoring formats, scorecards, and quality standards.
Perform call and ticket monitoring; provide trend analysis and insights to Service Desk Team Leaders and Managers.
Identify and escalate system issues impacting participant experience and operational outcomes.
Identify and escalate procedural trends and recurring defects; recommend corrective actions.
Partner with the Knowledge Manager to:
- Request updates to existing Knowledge Articles when gaps are identified.
- Request creation of new Knowledge Articles to address recurring issues or new processes.
Use the quality monitoring/data management system to compile and track performance at individual and team levels.
Provide actionable insights to internal support groups, including ad-hoc call/ticket reviews when requested.
Coordinate and facilitate calibration sessions to align evaluation standards across leaders and QA.
Deliver structured feedback to Team Leads and Managers; provide coaching sessions to Service Desk Analysts as needed.
Prepare, analyze, and deliver quality KPI reporting (recurring themes, quality drivers, coaching outcomes, etc.).

Required Qualifications

2–3 years of experience in a Call Center and/or Service Desk environment.
Strong verbal, written, and interpersonal communication skills.
Demonstrated commitment to exceptional customer service and a participant-first mindset.
Self-starter with strong ownership mindset (starter/finisher), able to work independently.
Excellent listening, analytical, and problem-solving skills with attention to detail.
Strong time management skills; ability to multitask effectively in a fast-paced, team environment.
Ability to work effectively with stakeholders at all levels (inside and outside the organization).
Proficiency with Microsoft Office:
- PowerPoint (basic)
- Word (intermediate)
- Excel (intermediate/advanced)

Preferred / Nice to Have

Bachelor's degree (preferred, not required).
Experience with Jira and/or Atlassian tools.
Bilingual skills (a plus).
Financial licenses (a plus: 7,63)

Job Progression / Growth Opportunity

This role will be a key contributor to the continued growth and maturity of the Workplace Solutions Service Desk quality program. The position offers broad exposure across operations, product/process knowledge, and stakeholder management, with potential growth paths into team leadership, product ownership, sales support, and client relationship roles.

Additional Notes

The role requires prior relevant Service Desk/Call Center experience.
Work schedule, on-call needs, and hybrid/onsite expectations to align with Columbus site standards and business requirements.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Apply Now

Refine Your Search

service desk manager jobs in columbus, oh

Workplace Solutions - Quality Assurance Specialist (Service Desk)

Anytime Fitness General Sales Manager

Customer Service Manager

Service Desk Analyst

IT Service Desk Manager

Help Desk Analyst - Columbus, OH

IT Support Specialist II

Customer Service Supervisor

Workday Senior HRIS Analyst

Senior Implementation Project Manager

Virtual Technology Executive

Product Manager- WorldCat

Senior Product Manager- Academic Library Management Services

Senior Manager of Infrastructure, Security & Operations

Senior Product Operations Manager

Account Executive, Columbus, OH

Product Manager, Semantic Search for Academic Libraries

Senior Software Engineer

Account Manager - Data Comm

Regional Sales & Operations Manager

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