Top 169 Account manager (client services) Jobs in Columbus

Account Manager (Legal Services)
RR Donnelley —Columbus, OH
- $78,700 - $125,900 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Strategic Account Manager
Palo Alto Networks —Columbus, OH
- $264,000 - $363,000 a year
- 5 years
- Mid-level
- Travel
Associate Client Account Manager
Cass Information Systems Inc. —Columbus, OH
- Hybrid work
- Writing skills
- Mid-level
- SQL
14d
Account Manager (NJUS)
NetJets —Columbus, OH
- Research
- Mid-level
- Office
- Health savings account
- Disability insurance
Account Manager- Equipment Rental
Vandalia Rental —Columbus, OH
- $75,000 - $100,000 a year
- Clean driving record
- Construction site
- Bachelor of Science
- Paid holidays
- Health insurance
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Merchant Services Account Executive- Columbus Ohio
Kurv —Columbus, OH
- From $40,000 a year
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Health insurance
- Dental insurance
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Mortgage Account Executive (Somali/English Bilingual) - Columbus, OH
Guidance Residential —Columbus, OH
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Disability insurance
- Health insurance
Quick Apply
Account Manager
ABI Document Support Services —Columbus, OH
- $80,000 - $95,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
Field Account Executive (Territory Manager) - Columbus
Culligan Quench —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Driving
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HVAC Service Account Manager
MIELKE —Columbus, OH
- From $80,000 a year
- Full-time
- Background check
- Mid-level
- US work authorization
- Health savings account
- Health insurance
Quick Apply
4d
Entry Level National Account Manager
Associated Graphics (AGI) —Dublin, OH
- Full-time
- Background check
- Sales
- Customer service
- Travel reimbursement
- Paid holidays
Quick Apply
Account Executive
Coverall North America —Westerville, OH
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
Mid Market Account Executive, Spectrum Business
SPECTRUM —Columbus, OH
- $52,500 - $87,000 a year
- Clean driving record
- Microsoft Outlook
- English
- Opportunities for advancement
11d
Entry Level Account Representative
Condurre Partners Corp —Columbus, OH
- $55,000 - $75,000 a year
- Full-time
- Customer service
- In-person
- 1 year
- Paid training
- Health insurance
Quick Apply
Enterprise Account Manager
ODW Logistics Inc —Lockbourne, OH
- Analysis skills
- Bachelor's degree
- Mentoring
Quick Apply
National Account Manager
Right Traffic —Columbus, OH
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
Quick Apply
14d
Entry-Level Account Manager - B2B / Paid Training
MG8 Ohio —Columbus, OH
- $1,250 - $1,850 a week
- Full-time
- 7 years
- Public speaking
- Business development
- Paid training
- Health insurance
Quick Apply
Landscape Account Manager
Schill Landscaping and Lawn Care Services LLC —Columbus, OH
- $70,000 - $80,000 a year
- Extended hours
- 5 years
- Mid-level
- Business development
- Disability insurance
- Health insurance
Quick Apply
Junior Account Executive - Business to Business
MG8 Ohio —Columbus, OH
- $48,678 - $53,346 a year
- Full-time
- Public speaking
- No degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Landscape Account Manager
Schill Landscaping and Lawn Care Services LLC —Columbus, OH
- $70,000 - $80,000 a year
- Extended hours
- Remote
- 5 years
- Mid-level
- Business development
- Disability insurance
- Health insurance
Quick Apply

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Account Manager (Legal Services)

RR Donnelley -
Columbus, OH

Quick Apply

Job Details

Full-time
$78,700 - $125,900 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
On-the-job training
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Contract management
Confidential information handling
Managing teams in a customer support role
Team leadership
Managing clients in a customer support role
Managing budgets in a finance role
Profit & Loss statement
Productivity software
Cross-functional collaboration
Account management
Profit and loss analysis
Staffing management
Cross-functional communication
Organizational budget management

Full Job Description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Shift: Mon - Fri 8am - 4pm 1st shift

Location: Hybrid in Columbus, OH

The Account Manager is an operations leader who will communicate a vision for how we best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.

(* denotes an “essential function”)

- Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
- People Leadership – develop a highly functioning client team
- - Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
- - Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
- - Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
- - Foster cross-training and a sense of team work to optimize client service delivery
Operational Leadership – ensure account meet or exceed client expectations
- - Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
- - Ensure Engage is implemented and utilized by team according to best practices
- - Understand how Engage operates, the data it requires and generates.
- - Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
- - Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
- - Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
Financial and Contractual Management
- - Review monthly P&L and submit necessary changes to financial analyst
- - Review all labor allocations; manage over-time and time-off to avoid non-billable charges
- - Create and distribute monthly invoice, ensuring it meets contractual requirements
- - Participate in the budget process; ensure all operational processes are managed to timeline and budget
Customer & Account Leadership –
- - Manage relationships with clients by ensuring a high level of customer satisfaction
- - Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
- - Solicit feedback from clients (client outreach) regularly
- - Educate clients on company services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
- - Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
Other
- Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
- Adhere to company policies in addition to client site policies

Qualifications

A Bachelor’s degree or equivalent experience is required
Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
Excellent client service skills with a service-minded approach toward the client
Proven experience in the delivery and management of complex or multi-service solutions for clients
Minimum of two years of successful financial management; general understanding of how day-to-day and strategic decisions that impact P&L
Able to make independent financial decisions for scope of responsibility
Minimum of two years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Attention to detail with demonstrated organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Able to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Must be able to interact effectively with multi-functional and diverse backgrounds
Able to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Intermediate to expert level Microsoft Office skillset

Additional Information

RRD's current salary range for this role is $78,700 to $125,900 year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#LI-0925

#LI-Hybrid

#WLOH

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Quick Apply

Refine Your Search

account manager (client services) jobs in columbus

Account Manager (Legal Services)

Strategic Account Manager

Associate Client Account Manager

Account Manager (NJUS)

Account Manager- Equipment Rental

Merchant Services Account Executive- Columbus Ohio

Mortgage Account Executive (Somali/English Bilingual) - Columbus, OH

Account Manager

Field Account Executive (Territory Manager) - Columbus

HVAC Service Account Manager

Entry Level National Account Manager

Account Executive

Mid Market Account Executive, Spectrum Business

Entry Level Account Representative

Enterprise Account Manager

National Account Manager

Entry-Level Account Manager - B2B / Paid Training

Landscape Account Manager

Junior Account Executive - Business to Business

Landscape Account Manager

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