Summary of Job: The Care Coordinator facilitates the quality and improvement of a person’s experience of care, which may include admission, discharge, outreach, engagement, recovery, transition and case management.
Essential Duties and Responsibilities:
- Guest Care & Advocacy:
- Provides coordination of care of services and resources available internally as well as throughout the community.
- Acts as an advocate for the needs and rights of individuals.
- Assists individuals in daily living activities and establishing and maintaining linkages that provide education, support and independence in the community.
- Compliance & Risk Management:
- Documents relevant and required information and services assuring coordination of care as a tool for communication with other team members.
- Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
- Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
- Cross Functional Collaboration:
- Coordinates or facilitates multidisciplinary team meetings to ensure services are provided in a timely manner.
- Partners with other provider agencies in the coordination of care to help participants achieve wellness.
- Additional Duties:
- Performs other related duties as assigned.
Your well-being and success are our priority at RI—explore our benefits and discover how we invest in YOU every step of the way! As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, as well as access to mental health resources and wellness programs. We offer a strong retirement plan with company matching and generous paid time off to support work-life balance. In addition, we provide ongoing opportunities for professional development and training to help you advance in your career. We value the contributions of our team members and are dedicated to fostering a supportive, inclusive environment where you can thrive both personally and professionally.
Job Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Education/Licenses:
- Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or
- Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience; or
- High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.
- Experience:
- Ability to provide courteous assistance in a concise, informative manner, keeping a positive tone and appropriate non-verbal language.
- Works cooperatively in a team environment.
- Skills:
- Excellent computer skills, including Microsoft Office Suite.
- Demonstrated ability to effectively communicate both verbally and in writing.
- Excellent interpersonal skills.
- Excellent customer service skills.
- Demonstrated organizational skills and high degree of accuracy.
- Must be able to pass de-escalation training, as defined by state requirements.
- Driving Requirements:
- If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy.
- If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.
- Miscellaneous Requirement(s):
- Travel required based on business need.
- Applicants must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
- Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
- We are a Second-Chance Employer
- Must be able to pass a seven-year background check.
- Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
- Must be able to pass education verification check.
- Must be able to obtain designated fingerprinting clearance in applicable states.
- Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).
A Program Support Competency Checklist must be completed as part of the new hire onboarding process.
Physical Demands:
May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.
Work Environment
May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.
ADDENDUM – Arizona
Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or
Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience; or
High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.
- Must be 21 years or older.
- Provides coaching and mentoring care coordinator staff
- Ensures all team members receive orientation and appropriate training in accordance with organizational standards.
- Provides quality assurance and random audits of care coordinators documentation and records
ADDENDUM – Louisiana
Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or
Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience; or
High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.
Must be 24 years or older.
ADDENDUM – Washington
Bachelor’s Degree in a behavioral health field and a minimum of one (1) year of behavioral health experience; or
Bachelor’s Degree in any field and a minimum of two (2) years of behavioral health experience; or
High School Diploma or equivalent and a minimum of four (4) years of behavioral health experience.
Additional specified state registration for Registered Agency Affiliated Counselor (AAC)
Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected.
Recovery Innovations is a second chance employer and we evaluate all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed above may vary depending on the nature of your employment with Recovery Innovations.
The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Recovery Innovations compensation decisions are dependent on the facts and circumstances of each case.
