Top 29 Agent pm shift Jobs in Columbus

Retention & Customer Care Agent
IQVentures —Dublin, OH
- $16.50 - $18.00 an hour
- Full-time
- Microsoft Word
- Background check
- Spanish
- Paid training
- Health insurance
Quick Apply
2d
Front Desk Agent
Renaissance Westerville —Westerville, OH
- From $16 an hour
- Part-time
- Background check
- Customer service
- Hotel
- Free parking
- Paid jury duty
Quick Apply
10d
Front Desk Agent - AM/PM Shift (Full time/Part time)
Crowne Plaza Columbus North - Worthington —Columbus, OH
- $15 - $17 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
PM Laundry Attendant
Crescent Hotels & Resorts LLC —Columbus, OH
- Full-time
- Sanitation
- Hotel
- Entry level
- Free parking
- Paid holidays
Quick Apply
Production Shapes Technician
Allied Mineral Products Holding, Inc. —Columbus, OH
- $21.25 - $29.16 an hour
- 18 years or older
- Pass drug screening
- English
- Profit sharing
- Health savings account
Quick Apply
Production Sanitizer - 3rd shift (New Albany, OH)
Bright Innovation Labs —New Albany, OH
- $19 - $20 an hour
- Full-time
- Background check
- Basic math
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
10d
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Front Desk Supervisor
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Hotel
Quick Apply
Van Driver/ Guest Service Agent
TWIN TIER HOSPITALITY —Columbus, OH
- 8 hour shift
- Background check
- Computer literacy
- No high school diploma
Quick Apply
Locum Physician Assistant (PA) - Surgery - Vascular in Ohio
LocumJobsOnline —Ohio
- Full-time
- Surgery
- Inpatient
- Mid-level
Testing Center Administrator (For Computerized Licensure Exams)
Columbus, OH Training and Testing Center —Dublin, OH
- $14.50 - $15.00 an hour
- Part-time
- Background check
- Computer literacy
- Office
- Paid training
- On-the-job training
Quick Apply
10d
Sanitation Supervisor
SK FOOD GROUP —Groveport, OH
- $62,789 - $78,486 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
Production Supervisor
Altium Packaging LP —Columbus, OH
- $57,100 - $70,000 a year
- Overtime
- Computer literacy
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
1d
CDL A Local Drivers--Home Daily
C3 Trucking —Columbus, OH
- From $1,600 a week
- Full-time
- Hazmat Endorsement
- No touch freight
- Local
Quick Apply
CDL-A Driver, DEDICATED, home WEEKLY - Flatbed experience preferred
Drive Time Transports —Columbus, OH
- $1,682 a week
- 12 hour shift
- Dedicated
- CDL A
- Mid-level
- Paid time off
Quick Apply
Travel RN - PACU
American Traveler —Columbus, OH
- $1,891.73 a week
- Weekends as needed
- Nursing
- Surgery
- RN License
Quick Apply
Retail Display Installer – Technology
2020 Companies, Inc. —Columbus, OH
- $16.25 an hour
- Part-time
- 18 years or older
- Schematics
- Merchandising
- Paid training
- Mileage reimbursement
Quick Apply
12d

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Medical Front Desk
Capital City Chiropractic and Regenerative Medicine —Worthington, OH
Responsibilities include maintaining a clean reception area, handling mail, and performing clerical tasks like filing or data entry.
From $18 an hour
Quick Apply
10d
Guest Service Agent/Front Desk Agent
Courtyard by Marriott Worthington —Columbus, OH
Promptly answer the telephone using positive and clear communication. Field guest complaints, conducting through research to develop the most effective…
Quick Apply
2d

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Retention & Customer Care Agent
IQVentures —Dublin, OH
Handle inbound and outbound calls focused on customer acquisition, retention, servicing, and account resolution. *Monday–Friday:* 8:00 AM – 8:00 PM.
$16.50 - $18.00 an hour
Quick Apply
2d
Front Desk Agent
Renaissance Westerville —Westerville, OH
Respond quickly to calls, lobby visitors, and team members needing assistance. Post guest charges, collect payments, and follow cash handling procedures.
From $16 an hour
Quick Apply
10d

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Retention & Customer Care Agent

IQVentures
Dublin, OH

Quick Apply

Job Details

Full-time
$16.50 - $18.00 an hour
2 days ago

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Snacks provided
Vision insurance
401(k) matching
Flexible schedule
Referral program

Qualifications

Spanish
Microsoft Outlook
Active listening
Call center experience
Employee relationship building
English
High school diploma or GED

Full Job Description

Job Summary

We are seeking a dynamic and motivated Retention & Customer Care Agent to join our team!

IQ Ventures is expanding and seeking motivated Retention & Customer Care Agents who excel at helping customers stay engaged, supported, and on track with their financial obligations.

This role blends customer servicing and account retention with responsible collections activity. Rather than focusing solely on debt recovery, our agents work to understand customer challenges, provide solutions, and retain long-term customer relationships while resolving delinquency.

If you thrive in a role that values empathy, problem-solving, and results—and you’re comfortable having financial conversations that protect both the customer and the business—we want to hear from you.

Paid training, growth opportunities, and strong earning potential are provided.

Schedule

Full-time position with a rotating schedule within Contact Center hours:

Monday–Friday: 8:00 AM – 8:00 PM
Saturday: 11:00 AM – 7:00 PM
Saturdays are rotating (typically 2 Saturday shifts per month are required)
This position begins as fully onsite, with the potential to transition to a fully remote role after 90 days of employment based on performance.

What You’ll Do

Handle inbound and outbound calls focused on customer acquisition, retention, servicing, and account resolution.
Support customers with application processing, account inquiries, billing questions, and service concerns.
Proactively engage customers on past-due or at-risk accounts, working to retain them through education and solutions.
Identify root causes of delinquency and collaborate with customers to establish realistic repayment plans.
Use empathy, active listening, negotiation, and persuasion to encourage payment while preserving the customer relationship.
Educate customers on account terms, expectations, and available financial options.
Accurately document account activity, payment commitments, and customer status.
Meet individual, team, and department performance goals related to servicing, retention, resolution, and dollars collected.
Maintain compliance with company policies, procedures, and applicable regulations.
Build and maintain professional, respectful relationships with customers and teammates.

What We’re Looking For

High School Diploma or equivalent (required).
1+ year of call center experience in customer service, servicing, retention, or collections (strongly preferred).
Ability to confidently handle difficult conversations while remaining solutions-focused.
Strong verbal communication, active listening, and problem-solving skills.
Comfort working in a performance-driven environment with measurable goals.
Ability to manage multiple priorities in a fast-paced setting.
Working knowledge of Word, Excel, Outlook, and similar systems.
Bilingual (English/Spanish) candidates strongly encouraged to apply.
Hospitality or financial services experience a plus.

Physical Requirements

Prolonged sitting with frequent computer and phone use.
Reasonable accommodations will be provided as needed.

What We Offer

Competitive hourly pay plus monthly commission
Paid training and ongoing coaching
Clear paths for advancement and internal promotion
Casual, inclusive, and supportive office culture
Food trucks on-site most days
Breakroom with free snacks
Equal Opportunity Employer

Pay: $16.50 - $18.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance

Application Question(s):

Are you able to work with a rotating schedule within Contact Center operational hours: Monday–Friday: 8:00 AM – 10:00 PM, Saturday: 11:00 AM – 7:00 PM, Saturdays are rotating (typically 2 Saturday shifts per month are required)

Experience:

Call center: 1 year (Preferred)

Ability to Commute:

Dublin, OH 43017 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

agent pm shift jobs in columbus

Retention & Customer Care Agent

Front Desk Agent

Front Desk Agent - AM/PM Shift (Full time/Part time)

PM Laundry Attendant

Production Shapes Technician

Production Sanitizer - 3rd shift (New Albany, OH)

POS Support Agent

Front Desk Supervisor

Van Driver/ Guest Service Agent

Locum Physician Assistant (PA) - Surgery - Vascular in Ohio

Testing Center Administrator (For Computerized Licensure Exams)

Sanitation Supervisor

Production Supervisor

CDL A Local Drivers--Home Daily

CDL-A Driver, DEDICATED, home WEEKLY - Flatbed experience preferred

Travel RN - PACU

Retail Display Installer – Technology

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