Top 7 Analyst digital engagement Jobs in Columbus

Business Analyst | 1062424
Revel IT —Columbus, OH
- Contract
- Mid-level
- Analysis skills
- Continuous improvement
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2d
Customer Data Analyst
Express —Columbus, OH
- Email
- Mid-level
- Office
- 3 years
Business Analyst (1-Year Contract)
Blue Star Partners LLC —Columbus, OH
- $57 - $67 an hour
- Contract
- Mid-level
- Analysis skills
- Travel
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2d
OT Analyst/Consultant (Remote)
Accenture —Columbus, OH
- $59,100 - $205,800 a year
- Full-time
- Hybrid work
- Research
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
1d
Business Process Optimization Analyst - Sarnova - Dublin, Ohio
Sarnova —Dublin, OH
- Full-time
- ERP systems
- Mid-level
- Office
- 401(k)
Quick Apply
2d
Cyber Oracle Identity Analyst / Security Engineer I
Deloitte —Columbus, OH
- $68,000 - $133,900 a year
- Full-time
- Oracle
- Computer Science
- Up to 50% travel
1d

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Business Analyst | 1062424
Revel IT —Columbus, OH
This position is ideal for individuals who thrive in fast-paced, complex project environments; are passionate about driving meaningful change, improving the…
Quick Apply
2d
Customer Data Analyst
Express —Columbus, OH
Bachelor’s degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus. Perform deep-dive analysis to understand the drivers behind…

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Business Analyst | 1062424

Revel IT -
Columbus, OH

Quick Apply

Job Details

Contract
2 days ago

Qualifications

Spreadsheets
Visio
Managing projects
Technical troubleshooting support
Productivity software
Cross-functional collaboration
Technical Proficiency
Cross-functional communication

Full Job Description

Experience in utilities and telecommunications industry transformation projects

OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!

Interested in joining our team? Check out the opportunity below and apply today!

Columbus, Ohio client has a contract opportunity for a Business Analyst. Customer Transformation supports the client’s multi-year effort to modernize customer experience through changes to process, technology, and ways of working. This role partners with business leaders, SMEs, IT, and vendors to define future-state processes, validate requirements, streamline workflows, and assess organizational impacts.

Summary:

The role helps design scalable, customer-centered solutions while supporting stakeholder engagement and readiness for testing, adoption, and rollout, including the ability to develop test scenarios, support user acceptance testing, identify and document defects, and validate that solutions meet business requirements and customer needs.
This position is ideal for individuals who thrive in fast-paced, complex project environments; are passionate about driving meaningful change, improving the customer’s experience, and enabling employees with modern tools and ways of working; and are comfortable working with new technology.
Successful candidates should be self-initiators who can work with minimal direction, embrace change, and are willing to travel as needed to support program needs.
This specific opening is for Customer Solutions: Customer Experience and Insights, Products and Services, and Digital Channels, including web self-service, mobile app and chatbot.

Selection Criteria
Required qualifications:

Demonstrated ability to understand and discuss technical concepts and digital operations
Strong analytical, troubleshooting, and problem-solving skills
Ability to work with cross-functional teams in a fast-paced environment
Excellent written and verbal communication skills
Proficiency with Microsoft Excel, Word, Visio, and PowerPoint
Digital customer platform experience (managing customer-facing platforms including websites, chatbots, alerts programs, or mobile applications)

Preferred

A passion for improving customer experiences in digital technology
Experience managing customer-facing software solutions
Project Management experience
Experience with the utility or energy industry preferred

Proficiency & Competency Level Definitions
Confidence

Displays strong belief in self and team’s abilities

Strategic Thinking

Anticipates future trends, assesses complex situations and pulls forward relevant best practices to influence decisions and direction

Continuous Improvement

Challenges the way we've always done something to look for a better way and drive standardization across the enterprise

Inspiration

Sets a positive & clear vision that motivates others to want to perform at their best; holds a transformation mindset for self and others

Resilience / Grit

Digs deep and displays determination for success; sustains positive energy under pressure and copes with disruptive changes productively

Decision Making

Makes and communicates clear, timely decisions, even amid ambiguity or uncertainty

Accountability / Results Focus

Keeps commitments and holds others to their commitments; drives for desired outcomes; acts with urgency

Communication

Delivers succinct communications & drives effective meetings

Team Development

Builds & sustains high-performing teams by fostering collaboration, feedback, and continuous improvement; ensures individual goals are aligned with team goals

Responsibilities:
Principal Duties and Responsibilities

Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites
Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors
Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners
Improves self-service customer capabilities across all NiSource’s customer-facing websites
Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis
Coordinates and executes website testing as needed during and after deployments of enhancements

Reference: 1062424

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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analyst digital engagement jobs in columbus

Business Analyst | 1062424

Customer Data Analyst

Business Analyst (1-Year Contract)

OT Analyst/Consultant (Remote)

Business Process Optimization Analyst - Sarnova - Dublin, Ohio

Cyber Oracle Identity Analyst / Security Engineer I

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