Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Task Associate
Ulta Beauty, Inc. —Pickerington, OH
- $15 - $20 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Fair chance
- Dental insurance
- Paid time off
RETAIL COMPUTER TECHNICIAN
Micro Center —Columbus, OH
- From $15 an hour
- Weekends as needed
- High school diploma or GED
- Assembly
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Co Manager
Ulta Beauty, Inc. —Columbus, OH
- $28.50 - $35.00 an hour
- Weekends as needed
- Merchandising
- Data analysis skills
- Bachelor's degree
- Dental insurance
- Paid time off
10d
Key Holder
Lilly Pulitzer —Columbus, OH
- $16 - $19 an hour
- Part-time
- Mid-level
- Supervising experience
- In-person
- Health insurance
- Paid time off
Quick Apply
Engineer, iOS Consumer Apps (Remote)
Abercrombie & Fitch Co. —New Albany, OH
- $87,000 - $97,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
- Store discount
- Paid parental leave
Sales Manager
Ulta Beauty, Inc. —Columbus, OH
- $24 - $31 an hour
- Weekends as needed
- Merchandising
- Data analysis skills
- Mid-level
- Dental insurance
- Paid time off
9d
Sales Associate (Part-time)
Little Green Apple - Hallmark —Columbus, OH
- Part-time
- Ability to walk for extended periods
- Computer literacy
- High school diploma or GED
Retail Merchandising Field Specialist
Channel Partners —Dublin, OH
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- 401(k)
Retail Merchandising Field Specialist
Channel Partners —Columbus, OH
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- 401(k)
Merchandise Manager
Ulta Beauty, Inc. —Columbus, OH
- $19.00 - $26.50 an hour
- Weekends as needed
- Computer literacy
- Merchandising
- Mid-level
- Dental insurance
- Paid time off
12d
IT Specialist
Luxe Brands —Columbus, OH
- $50,000 - $60,000 a year
- Online Application
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
11d
Beauty Advisor
Ulta Beauty, Inc. —Pickerington, OH
- $15 - $20 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Fair chance
- Dental insurance
- Paid time off
Bridal Stylist - Retail Sales
Luxe Redux Bridal —Columbus, OH
- $14 - $32 an hour
- Part-time
- 18 years or older
- Inventory management
- Writing skills
- Travel reimbursement
- Paid training
Quick Apply
Sales Leader (Part-time key holder)
Little Green Apple - Hallmark —Columbus, OH
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Customer Service Representative
U-Haul —Columbus, OH
- $11 - $12 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Sales Associate
Little Green Apple Hallmark —Dublin, OH
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
Quick Apply
Bridal Stylist - Retail Sales
La Jeune Mariee Bridal Collection —Columbus, OH
- $16 - $32 an hour
- Part-time
- 18 years or older
- Inventory management
- Writing skills
- Travel reimbursement
- Paid training
Quick Apply
Bridal Store District Manager
Luxe Brands —Columbus, OH
- From $110,000 a year
- Weekends as needed
- Background check
- Up to 50% travel
- Driver's License
- Travel reimbursement
- Paid training
Quick Apply
1d
Services District Educator
Ulta Beauty, Inc. —Columbus, OH
- $51,700 - $80,200 a year
- Weekends as needed
- Barbering License
- Cosmetology License
- Mid-level
- Dental insurance
- Paid time off
1d

I want to receive the latest job alert for apple stores in columbus

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apple stores jobs near columbus

Technical Support Specialist

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
Customer support
Productivity software
Technical Proficiency

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key Responsibilities

Customer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Qualifications

Required

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

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Work Location: In person

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apple stores jobs in columbus

Technical Support Specialist

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Store Technology Support Specialist (Help Desk)

Key Responsibilities

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Corporate & Cross-Functional Support

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