Top 1 Assistant manager call center Jobs in Columbus

Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
- $18.83 - $20.67 an hour
- Online Application
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- Disability insurance

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Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour

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Assistant Manager-Call Center

Kenneth's Hair Salons & Day Spas, Inc. -
Columbus, OH

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Job Details

Full-time
$18.83 - $20.67 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Employee discount
Employee stock ownership plan
Life insurance

Qualifications

Phone communication
Client interaction via phone calls

Full Job Description

Assistant Salon Manager

Full-time 40 hours per week

Pay is $20.67 per hour

Are you a beauty and service expert who believes that “Everyone Deserves to Feel Beautiful”? Are you looking to share your expertise with an organization who believes in their employees and lives their core values of Believe, Grow, Care, and Community every day?

Kenneth’s Salon + Spas is currently looking for dedicated beauty professionals to join our team as a Full-Time Assistant Manager for our Call Center. This opportunity is designed for individuals who want more than a job, for those who want to learn how to lead inside a respected, established, and forward-thinking organization.

As Employee Owners, our Assistant Managers at Kenneth’s are surrounded with support in all day-to-day operations as they develop skills in employee relations, deliver exceptional guest experiences, and support/lead operations in our Call Center. In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving concerns, and ensuring every interaction reflects our commitment to excellence.

This is an on-site position, and pays $20.67 per hour

Responsibilities include:

Supporting all Service Providers and Guest Service associates in delivering a luxury experience for guests

Assisting the Call Center Manager in daily operations of a high-volume call center

Supervising, coaching, and motivating guest service/call center associates

Answering, investigating, and responding to all guest inquiries regarding appointments and concerns

Monitoring call quality, customer satisfaction, and call resolution

Delivering new hire and continuous improvement training for all associates

Ensuring all Kenneth’s standards are met each day: Brand Standards, Dress Code, Company Policies and Procedures

Coaching Call Center associates in exceeding service expectations by performing quality assurance reviews

Qualifications:

Commitment to the Kenneth’s Salon + Spas brand and ability to ensure all employees are exhibiting the culture every day

Scheduling availability of 40 hours a week with open availability to meet the needs of our guests and business, which will include 3 Saturdays/month. Shifts will vary from 7a-3p on Saturdays and/or 12p-7p weekdays

Commitment to guest care and ongoing professional growth

Ability to utilize multiple systems and software platforms while managing guest needs

Expert customer service and communication skills, most notably professional phone skills

Prior call center experience preferred

Strong problem-solving ability

Detail oriented

Other duties as assigned based upon the needs of the business

Benefits with Kenneth’s include:

Employee Stock Ownership Plan (ESOP)

401(k)

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Employee Assistance Program

Professional Development and Continuing Education Opportunities

Generous Employee Discounts on Services and Products

Paid Time Off

Life Insurance

Accident and Critical Illness Coverage

Short-Term Disability Insurance

If you're passionate about delivering exceptional customer service and enjoy helping people over the phone and through digital communication, we'd love to hear from you.

Apply online now!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Apply Now

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Assistant Manager-Call Center

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