Top 138 Associate director of quality & customer Jobs in Columbus

Collection Specialist
Phillips & Cohen Associates Ltd. —Gahanna, OH
- From $20 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- High school diploma or GED
- Analysis skills
- Free parking
- Health insurance
Quick Apply
Customer Experience Specialist - Emergency Departments
OhioHealth —Columbus, OH
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
Assistant Manager of Quality
CSL Plasma —Columbus, OH
- $70,100 - $76,600 a year
- Full-time
- 5 years
- Mid-level
- Clinic
People & Finance Associate
KIPP Columbus —Columbus, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Medical Education Business Specialist
OhioHealth —Columbus, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
Administrative Manager - Mon - Fri - 8:30am-5:30pm
Williams Lea —Columbus, OH
- $73,112 - $76,960 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Director of Security Operations NA
DHL —Westerville, OH
- Full-time
- Military
- Analysis skills
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Director IT
DHL —Westerville, OH
- Full-time
- 11+ years
- Office
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
Front Desk Supervisor
Chen Medical Associates —Columbus, OH
- $20.20 - $33.00 an hour
- Full-time
- Microsoft Outlook
- OSHA
- BLS Certification
- Opportunities for advancement
Specialist, Data Solution Analyst - NF IIR
Nationwide —Columbus, OH
- 8 hour shift
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Paid holidays
- Disability insurance
School Age Program Manager
Franklin Park Conservatory and Botanical Gardens —Columbus, OH
- $46,000 a year
- Weekends as needed
- Public speaking
- 3 years
- Analysis skills
- AD&D insurance
- Disability insurance
7d
Health Information Management Specialist
Equitas Health, Inc. —Columbus, OH
- Weekends as needed
- Hybrid work
- HIPAA
- Research
- Mid-level
Quick Apply
Sales & Catering Coordinator - Springhill Suites by Marriott Columbus Easton
Springhill Suites Columbus Easton Area —Columbus, OH
- $19 an hour
- Weekends as needed
- Customer service
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Asst./Assoc. Social Art Director - A&F Co.
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Mid-level
- Office
- Travel
- Store discount
- Paid parental leave
Senior Specialist, Data Analytics - Category Planning
Cardinal Health —Dublin, OH
- $68,500 - $88,020 a year
- Finance
- SQL
- Analysis skills
- Paid parental leave
- Health savings account
12d
Specialist, Accounting
Nationwide —Columbus, OH
- Extended hours
- Hybrid work
- Background check
- Computer literacy
- Research
- Paid holidays
- Disability insurance
21st Century Site Director United Schools Network
YWCA Columbus —Columbus, OH
- $52,000 - $54,000 a year
- Full-time
- School experience
- Classroom
- Customer service
- Health savings account
- Health insurance
Quick Apply
7h
Cash Application
MPW Corporate Services —Hebron, OH
- Microsoft Outlook
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Designer
TriMark USA —Columbus, OH
- $80,000 - $95,000 a year
- Email
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
VDC Project Manager - $10,000 Sign-On Bonus
The Superior Group —Columbus, OH
- $105,000 - $140,000 a year
- Construction site
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply

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associate director of quality & customer jobs near columbus

Collection Specialist

Phillips & Cohen Associates Ltd. -
Gahanna, OH

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Job Details

Full-time
From $20 an hour

Benefits

Free parking
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Debt collection
Phone communication
Telephone systems
Multi-line phone systems
Productivity software
Collections account management
Office phone management

Full Job Description

General Description:

Phillips & Cohen Associates, LLC., the industry leader in compassionate engagement services with offices located throughout the globe, is seeking Estate Care Specialists to join their team. The incumbent will proactively and professionally engage customer representatives to resolve outstanding account balances in a compassionate and thoughtful manner.

PCA has implemented a Hybrid Work Policy. These objectives along with other business considerations including regulator allowance, client approval, risk management, business performance, and employee experience. As such, remote working will remain at the discretion of PCA Senior Management and the Board of Directors.

Schedule:

Probationary Period: Monday–Friday, 8:00 AM–5:00 PM, in-office.

Following the probationary period:

2 days (Monday–Thursday): 8:00 AM–5:00 PM
2 days (Monday–Thursday): 12:00 PM–9:00 PM
Friday: 8:00 AM–5:00 PM or 6:00 PM, as scheduled
One Saturday per month: 8:00 AM–12:00 PM

Responsibilities:

Effectively communicate with customer representatives in a compassionate, professional, and fair manner to evaluate estate circumstances and work towards timely payment.
Provide guidance, assistance, and support to customer representatives throughout all stages of the estate/succession process.
Maintain and manage queue of files in-line with applicable regulations, company procedures, and customer service best practices.
Respond to and address inquiries from attorneys, executors, administrators and/or estate representatives.
Provide requested correspondence and/or account documentation and follow-up to ensure receipt.
Resolve questions, discrepancies and disputes pertaining to outstanding account balances timely and completely.
Meet defined department goals and activity metrics; achieve minimum requirements on all key performance indicators, including quality assurance and compliance reviews.

Qualifications:

High-school diploma, or equivalent.
Experience within debt collections, customer service, or similar phone-based employment preferred.
Strong communication, problem-solving and analytical skills.
Ability to work independently and to adapt to a fast-changing environment.
Proficiency in Microsoft Office, including Excel and Word.
Experience in a telecommunications environment is preferred but not required.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

Benefits:

Starting rate of $20.00/hour plus monthly bonus opportunities.
Salary Accelerator, granting salary increases in the first and second year of employment.
Access to PCA’s Global Career Path for employee development.
401k program with PCA matching part of employee contributions.
Dental insurance
Health insurance
Paid time off
Vision insurance
Casual dress code, Jeans are okay!
Free Parking.

Weekly day range:

Monday to Friday
One Saturday per month

Work setting:

Call center
Office

Application Question(s):

This is an in-office position during the probationary period. Are you okay being in an office 5-days a week during this period and following the schedule outlined above thereafter?

Experience:

Microsoft Office: 2 years (Required)
Multi-line phone systems: 2 years (Required)
Pay by Phone: 2 years (Required)
Reading Scripts: 2 years (Required)
3rd Party Debt Collections: 2 years (Required)
Dual Screen Computer System: 2 years (Required)

Ability to Relocate:

Gahanna, OH 43230: Relocate before starting work (Required)

Work Location: In person

Key Attributes:

\*Commitment; Compliance; Compassion; Innovation; Professionalism; Charisma; Humility; Self-Starter; Negotiation; Creativity; Focused; Motivated; Fair; Empathetic; Active Listening; Self-Awareness; Maturity; Initiative; Career-minded; Colleague

#usind

Work Location: In person

Quick Apply

Refine Your Search

associate director of quality & customer jobs in columbus

Collection Specialist

Customer Experience Specialist - Emergency Departments

Assistant Manager of Quality

People & Finance Associate

Medical Education Business Specialist

Administrative Manager - Mon - Fri - 8:30am-5:30pm

Director of Security Operations NA

Director IT

Front Desk Supervisor

Specialist, Data Solution Analyst - NF IIR

School Age Program Manager

Health Information Management Specialist

Sales & Catering Coordinator - Springhill Suites by Marriott Columbus Easton

Asst./Assoc. Social Art Director - A&F Co.

Senior Specialist, Data Analytics - Category Planning

Specialist, Accounting

21st Century Site Director United Schools Network

Cash Application

Senior Designer

VDC Project Manager - $10,000 Sign-On Bonus

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