Top 5 Associate technical account manager Jobs in Columbus

Associate Client Account Manager
Cass Information Systems Inc. —Columbus, OH
- Hybrid work
- Writing skills
- Mid-level
- SQL
Senior Associate - Digital Account Opening
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Product management
- Health insurance
- Tuition reimbursement
4d
IFS Cloud Solution Architect Senior Manager/Associate Director
Accenture —Columbus, OH
- $87,400 - $224,600 a year
- Full-time
- Azure
- OSHA
- System design
- Paid holidays
- Disability insurance
SAP Delivery Lead/Associate Director - Utilities
Accenture —Columbus, OH
- $150,900 - $413,600 a year
- Full-time
- Mentoring
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
10d
SAP Delivery Lead/Associate Director - Consumer Goods
Accenture —Columbus, OH
- $150,900 - $413,600 a year
- Full-time
- Mentoring
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
10d

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Associate Client Account Manager
Cass Information Systems Inc. —Columbus, OH
A technical level of knowledge normally acquired through completion of a bachelor’s degree in business administration, data processing or related area or an…
Senior Associate - Digital Account Opening
JPMorganChase —Columbus, OH
Strong stakeholder engagement and communication skills; ability to translate technical capabilities into clear business outcomes and articulate trade‑offs.
4d

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associate technical account manager jobs near columbus

Associate Client Account Manager

Cass Information Systems Inc. -
Columbus, OH

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Job Details

Qualifications

VLOOKUP function
Managing customer accounts
Customer communication
Customer relationship building
SQL databases
Writing skills
SQL
Managing clients in a customer support role
Customer relationship management
Productivity software
Account management
Excel data analysis

Full Job Description

FUNCTION: The Associate Client Account Manager is responsible for overall management of assigned mid-tier client accounts by taking a leadership role in developing mutually beneficial working relationships, achieving account growth, and furthering the success of both the client’s and Cass’s business through system enhancements, process improvements, and training to facilitate the client’s full utilization of Cass services and products. This position will also perform client account representative duties of assigned accounts by supporting the daily activities related to processing and provides clear direction to all internal staff concerning client processes. This position also offers guidance to client account representatives regarding day-to-day client needs and inquiries.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Independently manages all service activities with mid-tier customers and communicates verbally and in writing such that an authoritative relationship is developed.
Possesses a thorough understanding of all services and tools that Cass provides for communication and demonstration to our customers and makes recommendations to improve process efficiency and quality.
Independently processes and responds to internal and client questions, processing issues, and other requests according to company defined procedures.
Demonstrates the ability to coordinate the assignment and management of customer priorities.
Thoroughly analyzes issues and requests including technical changes to processing systems and clearly communicates solutions to customers.
Ensures application of best practices through consistent evaluation of key metrics, independently driving process improvement efforts to advance account standing.
Creates and maintains a detailed project log to track system enhancements and account related process improvement activities.
Ensures the successful delivery of new solutions according to customer needs and objectives.
Keeps leadership, appropriate internal resources, and customers informed of significant issues on a timely basis.
Acts as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management.
Shares knowledge of duties and clients with fellow employees. Helps train and mentor fellow employees.
Performs account representative duties by responding to internal and client questions, ensuring resolution of processing issues, and other requests related to assigned accounts. May support certain assigned accounts in conjunction with Business Process Outsourcing (BPO) resources.
Other duties as assigned.

KNOWLEDGE AND MINIMUM REQUIREMENTS:

Strong, well-developed interpersonal skills to maximize client responsiveness and develop a working relationship with current clients as well as the ability to work effectively with other departments of Cass and the client’s organization.
A high level of analytical skills to process client inquiries, evaluate client requests and procedures and implement as appropriate, and to understand the client’s operational and data processing systems, etc., to meet client needs in a way mutually beneficial to both client and Cass.
Well-developed organizational skills with consistent time management to handle multiple tasks simultaneously.
Proficient in Microsoft Office suite with focus on Excel (pivot tables/Vlookups).
General SQL knowledge may be required for TIS division.
A strong ability to communicate effectively, both written and verbally at all levels.
Ability to travel up to 15%.
A technical level of knowledge normally acquired through completion of a bachelor’s degree in business administration, data processing or related area or an equivalent combination of education and experience.
2-4 years of customer relations experience in a technical or business service environment, including 1-2 years of account management experience preferably with dedicated accounts.

APPLICATION PROCESS:

Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:
Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $95 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com (http://www.cassinfo.com).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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associate technical account manager jobs in columbus

Associate Client Account Manager

Senior Associate - Digital Account Opening

IFS Cloud Solution Architect Senior Manager/Associate Director

SAP Delivery Lead/Associate Director - Utilities

SAP Delivery Lead/Associate Director - Consumer Goods

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