Top 20 Banking customer service Jobs in Columbus

Lead CSR/Teller - Columbus, OH - Full-Time
Fifth Third Bank —Columbus, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
3d
CSC Business Direct Banker 1
Huntington Bank —Columbus, OH
- Full-time
- Office
- High school diploma or GED
- US work authorization
2d
Customer Service Representative
Community Choice Financial Family of Brands —Columbus, OH
- $15.00 - $18.25 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid training
- Health savings account
Private Client Experience Specialist - Westerville, OH
JPMorganChase —Westerville, OH
- Online Application
- Mid-level
- Bachelor's degree
- 2 years
- Health insurance
- Tuition reimbursement
1d
BANK TELLER (CSR) - PART TIME
United Midwest Savings Bank —Columbus, OH
- $16.50 - $17.50 an hour
- Part-time
- Office
- High school diploma or GED
- Communication skills
- Paid time off
Quick Apply
Customer Service Advisor 1 - Float
WesBanco Bank, Inc. —Upper Arlington, OH
- Urgently hiring
- Microsoft Outlook
- Writing skills
- Mid-level
CUSTOMER SERVICE REPRESENTATIVE (Part-Time)
First Citizens National Bank of Upper Sandusky —Delaware, OH
- Part-time
- High school diploma or GED
- Math
- Travel
- Health insurance
- Dental insurance
Quick Apply
Overnight Customer Service Representative Bilingual Preferred
PLS —Columbus, OH
- $13 - $15 an hour
- Weekends as needed
- Fair chance
- Financial services
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative Bilingual Spanish Preferred
PLS —Columbus, OH
- $13 - $15 an hour
- Weekends as needed
- Fair chance
- Financial services
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply

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CSC Business Direct Banker 1
Huntington Bank —Columbus, OH
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. High School Diploma or GED.
2d

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Lead CSR/Teller - Columbus, OH - Full-Time
Fifth Third Bank —Columbus, OH
Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes. Work involves extensive cash handling.
3d
Customer Service Representative
FIRST FEDERAL SAVINGS AND LOAN —Newark, OH
Execute daily transactions for First Federal’s customers, including deposits, withdrawals, check cashing, monetary instruments, night deposits, mail, and loan…
$3,000 - $10,000 a month

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Lead CSR/Teller - Columbus, OH - Full-Time

Fifth Third Bank -
Columbus, OH

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

Provide follow up to customer questions and find solutions to address issues

Be responsive and timely with correspondence to keep lines of communication open and clear

Maintain a position of trust and responsibility by keeping all customer business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

Partner with Financial Center Manager to gather and report monthly FCA requests.

Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Assist in training newly hired Customer Service Representative

Referrals:

During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

Build and maintain a working knowledge of the Retail products and services offered

Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma/GED.

Work involves extensive cash handling.

Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

Work involves contact with the public, adhere to dress code guidelines.

Must have the ability to interact comfortably and confidently with the public.

Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

Act as a leader and a resource for both customers and platform team.

Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

Need to have flexibility in scheduling.

WORKING CONDITIONS:

Normal office environment.

Extensive viewing of computer screens.

Lead CSR/Teller - Columbus, OH - Full-Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION - Columbus, Ohio 43240

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Apply Now

Refine Your Search

banking customer service jobs in columbus

Lead CSR/Teller - Columbus, OH - Full-Time

CSC Business Direct Banker 1

Customer Service Representative

Private Client Experience Specialist - Westerville, OH

BANK TELLER (CSR) - PART TIME

Customer Service Advisor 1 - Float

CUSTOMER SERVICE REPRESENTATIVE (Part-Time)

Overnight Customer Service Representative Bilingual Preferred

Customer Service Representative Bilingual Spanish Preferred

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