Top 80 Brands client support specialist Jobs in Columbus

Customer Solutions Specialist
Impact.com —Columbus, OH
- $65,000 - $75,000 a year
- Hybrid work
- Office
- SQL
- Analysis skills
- Paid time off
- Parental leave
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Sales Support Specialist
Diamond Cellar Holdings —Dublin, OH
- $18 - $20 an hour
- Full-time
- Background check
- Merchandising
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
7d
Care Team Representative
Sedgwick —Dublin, OH
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Windows
- Health savings account
- Disability insurance
Community Specialist | Polaris Fashion Place
Lululemon —Columbus, OH
- $20.00 - $25.01 an hour
- Weekends as needed
- High school diploma or GED
- Travel
- US work authorization
- Health insurance
- Dental insurance
Customer Service / Fulfilment Specialist
James and James Fulfilment Ltd. —Columbus, OH
- $21.54 an hour
- Full-time
- English
- Office
- Computer skills
- Health insurance
- Dental insurance
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1d
Sales Support Specialist
Diamond Cellar —Columbus, OH
- $18 - $20 an hour
- Full-time
- Background check
- Merchandising
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Field Technician – Fall Protection Systems
Diversified Fall Protection —Columbus, OH
- $28 - $32 an hour
- Weekends as needed
- Background check
- Heavy lifting
- Construction site
- Disability insurance
- Health insurance
Quick Apply
11d
Retailer Relationship and Execution Specialist
ACO-US —Lewis Center, OH
- $17.98 - $22.11 an hour
- Full-time
- Microsoft Outlook
- Sales
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Business Process Red Team Operator
JPMorganChase —Columbus, OH
- $156,750 - $260,000 a year
- Full-time
- 5 years
- Research
- Windows
- Health insurance
- Tuition reimbursement
Technical Support Specialist
Cart.com, Inc. —Groveport, OH
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Computer literacy
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Specialist, Risk and Compliance Services (Onboarding)
Deloitte —Columbus, OH
- $63,000 - $116,000 a year
- Full-time
- Microsoft Word
- Mid-level
- 3 years
Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
- Full-time
- Hybrid work
- Bilingual
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Retail Sales Associate, Easton Town Center - Part Time
Bluemercury —Columbus, OH
- $16.50 - $25.22 an hour
- Weekends as needed
- Inventory management
- Mid-level
- High school diploma or GED
- Store discount
- Health insurance
HR Generalist Specialist
Leader Promotions Inc —Columbus, OH
- 5 years
- Writing skills
- Microsoft Office
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Senior Talent Acquisition Specialist
Langan Engineering & Environmental Services —Columbus, OH
- $75,000 - $105,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 6 years
- Disability insurance
- Health insurance
Operations Account Activation Rep
APCO Holdings —Columbus, OH
- Hybrid work
- Microsoft Outlook
- Finance
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Client Account Specialist
Fully Promoted Gahanna, OH —Columbus, OH
- $40,000 - $55,000 a year
- Full-time
- Computer literacy
- Windows
- Organizational skills
- Paid time off
- 401(k) matching
Quick Apply
Senior Specialist- Global Partnerships & Sponsorships Strategy & Operations
Deloitte —Columbus, OH
- Senior level
- Communication skills
Ohio Sales & Education Specialist
tarte cosmetics —Columbus, OH
- Weekends as needed
- Merchandising
- Mid-level
- Travel
- Paid holidays
- Health insurance
Quick Apply
Document Design & Accessibility Specialist
AECOM —Columbus, OH
- $70,000 - $105,000 a year
- Full-time
- Hybrid work
- Background check
- Bachelor of Science
- Mid-level
- AD&D insurance
- Employee stock purchase plan
7d

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Customer Solutions Specialist

Impact.com -
Columbus, OH

Quick Apply

Job Details

$65,000 - $75,000 a year

Benefits

Internet reimbursement
RSU
Paid time off
Parental leave
Dependent health insurance coverage
Gym membership

Qualifications

Customer communication
Technical Proficiency

Full Job Description

About impact.com
impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

impact.com's global support organization is launching a brand new team in our Columbus office. This role is one of ten new positions, all starting at the same time, to launch the new team. Our global support team handles all customer queries for the thousands of brands and millions of partners in the impact.com ecosystem. We are responsible for making interactions with impact.com a delight across all surfaces. We help users navigate the platform and address any issues that arise, acting as the voice of the customer and providing critical input to our product & engineering teams.

The global team spans the US, South Africa, Singapore, Malaysia, Japan, and Australia, supporting customers in every country worldwide. Working in the team requires technical aptitude, curiosity, and a genuine passion for service and delivering memorable customer experiences. Great candidates embody those values, along with meticulous attention to detail and the ability to handle customers in every state of mind (from extremely happy to extremely unhappy).

Our business is scaling rapidly, and how we support our customers is at the heart of what we do. Come join us and help build the future of this team. Work in our Columbus office is in-office three days a week, in one of two assigned shifts (8:00 a.m. - 5:00 p.m. or 10:00 a.m. - 7:00 p.m.). You may request your preferred shift, and we will assign new team members based on the number of requests for each shift and the team's needs.

What You'll Do:

Provide delightful customer support during either US Eastern or US Pacific time hours through chat, email, and ticketing systems for our global user base.
Act as the first point of contact and a trusted guide for thousands of brands and partners, helping them navigate the platform and troubleshoot any issues that arise.
Investigate and troubleshoot user challenges by replicating client experiences, testing features, and identifying root causes.
Serve as the voice-of-the-customer, gathering critical feedback and collaborating with cross-functional teams to enhance client satisfaction and continuously improve platform performance.
Help shape the future of our customer support organization as a foundational member of our new Columbus-based team.

What You Bring:

2+ years of experience in Front-End Web Development or Technical Customer Support, ideally within a SaaS environment.
Phenomenal written communication skills, with an ability to be clear, concise, and professional across multiple channels.
Strong technical troubleshooting skills and a proven ability to simplify complex issues for non-technical users.
Quick thinking with strong analytical skills, and the capability to manage many different communication threads on diverse topics simultaneously.
Comfortable working with tools and concepts like APIs, FTP, SQL, JavaScript, and HTML.
A genuine curiosity and the technical aptitude required to master a complex software platform.
Meticulous accuracy and a high standard for the quality of your work.
The resilience and presence to handle customers in every state of mind, from delighted to frustrated, while maintaining a professional demeanor.
Strong internal motivation, a passion for service, and a drive to deliver memorable customer experiences.

Nice to Have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary Range:

Salary Range: $65,000 - $75,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the applicant's skills, qualifications, and experience, as well as the position's requirements. The Company reserves the right to modify this pay range at any time.

Benefits and Perks:

At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Medical Aid and Provident Fund
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Fitness Club Reimbursement
Internet Allowance

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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Refine Your Search

brands client support specialist jobs in columbus

Customer Solutions Specialist

Sales Support Specialist

Care Team Representative

Community Specialist | Polaris Fashion Place

Customer Service / Fulfilment Specialist

Sales Support Specialist

Field Technician – Fall Protection Systems

Retailer Relationship and Execution Specialist

Business Process Red Team Operator

Technical Support Specialist

Specialist, Risk and Compliance Services (Onboarding)

Workplace Solutions - Quality Assurance Specialist (Service Desk)

Retail Sales Associate, Easton Town Center - Part Time

HR Generalist Specialist

Senior Talent Acquisition Specialist

Operations Account Activation Rep

Client Account Specialist

Senior Specialist- Global Partnerships & Sponsorships Strategy & Operations

Ohio Sales & Education Specialist

Document Design & Accessibility Specialist

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