Top 20 Capability based investment program manager (program manager 4) Jobs in Columbus

Customer Success Manager II (RapidScale)
Cox Communications —Columbus, OH
- $81,400 - $122,000 a year
- Full-time
- Azure
- Mid-level
- Master's degree
- Paid jury duty
- Paid holidays
2d
Healthcare Marketing Strategy Manager
Deloitte —Columbus, OH
- $163,400 - $322,100 a year
- Full-time
- Management
- Presentation skills
- Travel
Healthcare Marketing Strategy Senior Manager
Deloitte —Columbus, OH
- $198,700 - $391,600 a year
- Full-time
- Travel
- Mentoring
- US work authorization
Business Strategy Manager
Deloitte —Columbus, OH
- $155,600 - $306,800 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
Manager, Business Delivery - REMOTE
Nationwide —Columbus, OH
- Extended hours
- Remote
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
Manager, Client Services Engineering
Chipotle —Columbus, OH
- $116,000 - $162,500 a year
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
8d
Multi Site Service Manager
Morgan Properties —Hilliard, OH
- $25 - $28 an hour
- Full-time
- 5 years
- Driver's License
- Supervising experience
- Paid holidays
- Health insurance
Investment Management - Business Strategy Manager
Deloitte —Columbus, OH
- $155,600 - $306,800 a year
- Full-time
- Up to 50% travel
- Research
- Analysis skills
Quant Analytics Associate - Fraud Strategy
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Tuition reimbursement
20h
Senior Investment Analyst, Real Estate Information Management
Nationwide —Columbus, OH
- 8 hour shift
- Hybrid work
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Business Lending Payments Product Manager, Senior Associate
JPMorganChase —Columbus, OH
- $80,750 - $125,000 a year
- Full-time
- Computer Science
- Mid-level
- Product management
- Health insurance
- Tuition reimbursement
7d
Senior Digital Marketing Specialist
Coastal Ridge Real Estate —Columbus, OH
- Marketing
- Mid-level
- Office
Quick Apply
Insurance Technology Strategy Senior Manager
Deloitte —Columbus, OH
- $175,000 - $322,900 a year
- Full-time
- Computer Science
- Up to 50% travel
- Analysis skills
Associate, Direct Lending
Golub Capital —London, OH
- Full-time
- Hybrid work
- Word processing
- Research
- Office
- Health insurance
Manager, Industry Solutions, Investment Management - Aladdin
Deloitte —Columbus, OH
- $144,200 - $265,600 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
Senior Investment Analyst, Distressed Debt
Nationwide —Columbus, OH
- 8 hour shift
- Hybrid work
- Background check
- Research
- Office
- Paid holidays
- Disability insurance
Global Real Estate Financial Controller - Associate
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Office
- Finance
- Health insurance
- Tuition reimbursement
Cyber - Google Cloud Security - Senior Manager
Deloitte —Columbus, OH
- $163,400 - $322,100 a year
- Full-time
- Computer science
- Up to 50% travel
- Sales
Senior Manager - Finance Managed Services
Deloitte —Columbus, OH
- Full-time
- Oracle
- Management
- 5 years
6d
Senior AI Engineer - SFL Scientific
Deloitte —Columbus, OH
- $128,000 - $252,500 a year
- Full-time
- Computer science
- Azure
- Computer Science

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capability based investment program manager (program manager 4) jobs near columbus

Customer Success Manager II (RapidScale)

Cox Communications -
Columbus, OH

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Job Details

Full-time
$81,400 - $122,000 a year
2 days ago

Benefits

Paid jury duty
Paid holidays
Military leave
Paid time off
Volunteer time off
Bereavement leave

Qualifications

Managing customer accounts
Customer communication
Customer relationship building
Customer retention strategy
Managing clients in a customer support role
B2B business model
CRM system proficiency
Cross-functional collaboration
Account management
Cross-functional communication

Full Job Description

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid cloud environments, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google Cloud, our solutions are built around business outcomes, cyber resilience, and operational excellence-backed by the strength of the Cox family of companies.

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving customer retention, and supporting long-term growth.

The Customer Success Manager II is responsible for managing a portfolio of customers and helping them achieve successful adoption of RapidScale solutions while delivering an exceptional customer experience. This role partners closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure customers receive consistent service, realize ongoing value from their investments, and are well positioned for long-term success.

The ideal candidate is customer-focused, highly organized, and collaborative, with the ability to manage multiple priorities while building trusted relationships with both customers and internal stakeholders.

KEY RESPONSIBILITIES

Customer Success & Value Realization

Manage a portfolio of assigned customers, serving as their primary Customer Success contact.
Develop and maintain Customer Success Plans aligned to customer business objectives and desired outcomes.
Monitor customer adoption, utilization, and overall health to proactively identify opportunities and potential risks.
Partner with customers to help maximize the value of RapidScale solutions throughout their lifecycle.
Escalate customer concerns appropriately while coordinating internal resources to drive timely resolution.

Customer Lifecycle Management

Guide customers through onboarding, adoption, ongoing engagement, and renewal readiness activities.
Conduct regular customer touchpoints and business reviews to ensure continued alignment with customer goals.
Maintain accurate customer account documentation, engagement plans, and success metrics.
Identify potential risks to customer satisfaction and retention while developing appropriate mitigation plans.

Cross-Functional Collaboration

Partner closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver a seamless customer experience.
Coordinate internal resources to ensure customer needs are addressed efficiently.
Facilitate communication between customers and internal teams throughout the customer lifecycle.
Escalate customer issues and risks as appropriate while helping drive resolution.

Retention & Growth Support

Support renewal activities by demonstrating customer value and business outcomes.
Identify opportunities for additional solutions or services and communicate them to the appropriate Sales partners.
Contribute to customer retention efforts through proactive engagement and relationship management.

Customer Experience

Build trusted relationships through consistent communication and responsiveness.
Conduct Quarterly Business Reviews (QBRs) or other customer meetings appropriate to the customer's engagement model.
Ensure customers understand available resources, services, and best practices to maximize success.
Promote a positive customer experience through proactive engagement and follow-through.

Process Improvement

Follow established Customer Success methodologies, playbooks, and operational processes.
Provide feedback to leadership on opportunities to improve customer experience, tools, and operational processes.
Participate in team initiatives, training, and continuous improvement efforts.

QUALIFICATIONS

Minimum

Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.

Core Experience

Experience in Customer Success, Client Services, Account Management, Customer Experience, or Consulting within a B2B technology or services environment.
Experience managing customer relationships and supporting customer adoption, retention, and satisfaction.
Strong communication, relationship management, and problem-solving skills.
Ability to collaborate effectively across cross-functional teams in a matrixed organization.
Strong organizational skills with the ability to manage multiple customers and priorities simultaneously.
Experience using CRM and Customer Success platforms to manage customer engagement activities.

Preferred Qualifications

Experience supporting customers in managed services, cloud, SaaS, cybersecurity, or hybrid infrastructure environments.
Familiarity with Customer Success metrics such as customer health, adoption, retention, and renewal readiness.
Experience facilitating customer business reviews and presenting customer performance metrics.
Working knowledge of cloud technologies including AWS, Azure, Google Cloud, VMware, or related technologies.
Experience identifying customer growth opportunities and partnering with Sales to support expansion.

USD 81,400.00 - 122,000.00 per year

Compensation:

Compensation includes a base salary in the range of $81,400.00 - $122,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 09/24/2026

EOE, including disability/vets

Apply Now

Refine Your Search

capability based investment program manager (program manager 4) jobs in columbus

Customer Success Manager II (RapidScale)

Healthcare Marketing Strategy Manager

Healthcare Marketing Strategy Senior Manager

Business Strategy Manager

Manager, Business Delivery - REMOTE

Manager, Client Services Engineering

Multi Site Service Manager

Investment Management - Business Strategy Manager

Quant Analytics Associate - Fraud Strategy

Senior Investment Analyst, Real Estate Information Management

Business Lending Payments Product Manager, Senior Associate

Senior Digital Marketing Specialist

Insurance Technology Strategy Senior Manager

Associate, Direct Lending

Manager, Industry Solutions, Investment Management - Aladdin

Senior Investment Analyst, Distressed Debt

Global Real Estate Financial Controller - Associate

Cyber - Google Cloud Security - Senior Manager

Senior Manager - Finance Managed Services

Senior AI Engineer - SFL Scientific

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