Top 3 Cass information Jobs in Columbus

Customer Service Associate I
Cass Information Systems Inc. —Columbus, OH
- Overtime
- Hybrid work
- Writing skills
- Research
- Office
Lead Project Manager
Cass Information Systems, Inc. —Columbus, OH
- Hybrid work
- 7 years
- Azure
- Computer Science
Manager, Quality Operations
Cass Information Systems, Inc. —Columbus, OH
- Writing skills
- System design
- Supervising experience

More jobs to discover

Find similar jobs that you might be interested in.

Director of Professional Services
EasyIT —Dublin, OH
Supervise and mentor technical and non-technical staff within the professional services team, with guidance from HR Manager and COO.
$90,000 - $120,000 a year
Quick Apply
Lead Project Manager
Cass Information Systems, Inc. —Columbus, OH
Governs enterprise risk frameworks using AI-powered risk intelligence, maintaining strategic risk portfolios and driving rapid executive response.

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Associate I
Cass Information Systems Inc. —Columbus, OH
Working knowledge of office equipment such as fax machine, copy machine, and telephone. Acts as a positive representative of the company, both internally and…
Lead Project Manager
Cass Information Systems, Inc. —Columbus, OH
Governs enterprise risk frameworks using AI-powered risk intelligence, maintaining strategic risk portfolios and driving rapid executive response.

Show more jobs in cities nearby

I want to receive the latest job alert for cass information in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

cass information jobs near columbus

Lead Project Manager jobs in Columbus, OH

Customer Service Representative jobs in Columbus, OH

Operations Manager jobs in Columbus, OH

Lead Project Manager jobs in St. Louis, MO

Lead Project Manager jobs in Scranton, PA

Technical Project Manager jobs in Los Angeles, CA

Lead Project Manager jobs in Kingman, AZ

Patient Experience Manager jobs in New York, NY

Lead Project Manager jobs in Kenosha, WI

Lead Medical Assistant jobs in Chicago, IL

Customer Service Representative jobs in Dubuque, IA

Remote Customer Service jobs in West Virginia

Customer Service Representative jobs in Chicago, IL

Customer Service Representative jobs in Missouri

Hospital Food Service jobs in Durham, NC

Customer Service Representative jobs in Nashville, TN

Patient Services Representative jobs in Milwaukee, WI

Operations Manager jobs in St. Louis, MO

Manager jobs in Dallas, TX

Operations Manager jobs in West Virginia

Customer Service Associate I

Cass Information Systems Inc. -
Columbus, OH

Apply Now

Job Details

Qualifications

Customer communication
Customer relationship building
Research
Customer relationship management
Productivity software

Full Job Description

The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction.

** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.
Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one’s actions by helping to develop customer relationships.
Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes.
Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates.
Seeks guidance from the appropriate resource on significant non-routine issues.
Documents and reports on errors made by all other Utility departments.
Works overtime as needed.
Other duties as assigned.
Training is onsite Monday-Friday from 8:00am-4:30pm for approximately 90 days.

KNOWLEDGE AND MINIMUM REQUIREMENTS:

Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.
Strong organizational skills with the ability to handle multiple tasks simultaneously.
Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office.
Good problem-solving skills and attention to details.
College-level course work in a general or business administration area or equivalent experience.
Minimum 6 months customer service experience in a general business environment or equivalent experience.

APPLICATION PROCESS:

Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $95 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com (http://www.cassinfo.com).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

cass information jobs in columbus

Customer Service Associate I

Lead Project Manager

Manager, Quality Operations

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for cass information in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected