Top 13 cisco ccna Jobs in columbus

Onboarding SME - Telephony
Eltropy Inc. —Columbus, OH
- $100,000 - $120,000 a year
- Remote
- Spanish
- English
- Mid-level
Network Implementation Engineer
IP Pathways —Columbus, OH
- Online Application
- Mid-level
- Office
- 3 years
- 401(k) matching
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Network Engineer
Bath & Body Works —Columbus, OH
- $83,000 - $122,100 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Store discount
- Paid parental leave
Senior Network Engineer
Comtech Global Inc —Columbus, OH
- $40 - $45 an hour
- Contract
- Construction site
- 5 years
- System design
Quick Apply
Engineer: Tier 1 (On-site)
Trace3 —Columbus, OH
- $80,000 - $85,000 a year
- English
- Research
- Mid-level
- Health savings account
- Disability insurance
Network Engineer, Cybersecurity
NetJets —Columbus, OH
- On call
- Mid-level
- Windows
- AWS
- Health savings account
- Disability insurance
Network Escalation Engineer
IP Pathways —Columbus, OH
- Online Application
- 5 years
- Office
- Continuous improvement
- 401(k) matching
Quick Apply
Network Engineer
absiusa —Columbus, OH
- $1 an hour
- Construction site
- 5 years
- System design
Quick Apply
Senior Wireless Network Engineer
RF-Works —Columbus, OH
- Research
- Senior level
- Communication skills
- Health savings account
- AD&D insurance

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Onboarding SME - Telephony
Eltropy Inc. —Columbus, OH
Partner with Onboarding Managers to execute technical onboarding for new credit union clients, including network assessments, call flow design, and go-live…
$100,000 - $120,000 a year
Network Implementation Engineer
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cisco ccna jobs near columbus

Onboarding SME - Telephony

Eltropy Inc.
Columbus, OH

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Job Details

$100,000 - $120,000 a year

Qualifications

Telecommunications network troubleshooting
Call center experience
Network infrastructure
VLAN
Firewall
IVR
Bank experience
Technical customer support solution
Networking equipment (troubleshooting support)
Credit union experience
Voice over internet protocol (VoIP) configuration
Video conferences (communication methods)

Full Job Description

Location: USA, Remote
Compensation: $100,000-$120,000 (Base)

Eltropy is looking for an experienced customer facing Onboarding SME, Telephony to join our Onboarding Team. In this role, you will be the primary technical resource for designing, deploying, and supporting cloud-based telephony and unified communications solutions for our credit union and financial institution clients. You will partner closely with onboarding managers to ensure seamless integration of Eltropy's products into each client's existing telephony infrastructure.

Role & Responsibilities

Design, configure, and deploy CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions tailored to credit union environments
Integrate Eltropy's AI Voice 2.0 voicebot and AI Assistant products with client telephony systems including SIP trunks, PBX, and IVR platforms
Partner with Onboarding Managers to execute technical onboarding for new credit union clients, including network assessments, call flow design, and go-live support
Troubleshoot and resolve telephony infrastructure issues across SIP, VoIP, and cloud PBX environments
Document client telephony configurations, escalation paths, and network topology in internal systems
Collaborate with the product and engineering teams to identify and communicate client-reported issues, feature gaps, or integration improvements
Support QA testing of voice agent configurations, including DTMF routing, warm/cold transfer flows, and bilingual (English/Spanish) language persistence
Develop and maintain internal technical documentation, runbooks, and client-facing configuration guides
Advise clients on telephony best practices, compliance considerations (NCUA, CFPB), and security posture relevant to financial institutions

Required Responsibilities

4+ years of hands-on experience in telephony engineering, with a strong focus on CCaaS and UCaaS platforms
Demonstrated experience deploying and supporting telephony solutions specifically within credit unions or financial institutions
Proficiency with SIP protocol, VoIP infrastructure, cloud PBX systems, and IVR/ACD call routing
Experience with platforms such as Genesys, Five9, NICE CXone, Cisco Webex Calling, RingCentral, Twilio, or similar CCaaS/UCaaS providers
Working knowledge of network fundamentals: QoS, VLAN segmentation, firewall rules for voice traffic, and NAT traversal
Ability to read and interpret network diagrams and collaborate with client IT/network teams
Strong troubleshooting skills across voice quality issues, latency, jitter, and packet loss
Excellent written and verbal communication skills with the ability to translate technical requirements for non-technical stakeholders

Preferred Qualifications

Experience integrating AI-powered voicebots or conversational IVR systems into existing telephony platforms
Familiarity with JSON/YAML configuration formats and reading API or webhook logs
Knowledge of credit union core systems (e.g., Symitar, DNA, MeridianLink) and how they relate to telephony or member authentication flows
Experience supporting multi-language (English/Spanish) telephony deployments
Relevant certifications such as CCNA Voice, Genesys Certified Professional, Cisco CCNP Collaboration, or equivalent
Background in SaaS implementation, professional services, or client-facing technical support roles

What Success Looks Like
In your first 90 days, you will have completed technical onboarding for at least two credit union clients, built strong working relationships with internal onboarding managers, and demonstrated expertise in diagnosing and resolving telephony configuration issues. Long-term, you will be a trusted technical authority for the AI Implementations team and a valued partner to our credit union clients.

About Eltropy

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.

Eltropy Values

Customers are our North Star
No Fear – Tell the truth
Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply Now

Refine Your Search

cisco ccna jobs in columbus

Onboarding SME - Telephony

Network Implementation Engineer

Network Engineer

Senior Network Engineer

Engineer: Tier 1 (On-site)

Network Engineer, Cybersecurity

Network Escalation Engineer

Network Engineer

Senior Wireless Network Engineer

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