Top 15 Client support (it) supervisor Jobs in Columbus

Client Support Manager
Keep it Simple Storage —Columbus, OH
- $50,000 - $65,000 a year
- Weekends as needed
- Spanish
- English
- Mid-level
Quick Apply
4d
Manager, Information Technology - End User Support
Battelle —Columbus, OH
- Full-time
- Hybrid work
- Office
- Master's degree
- Bachelor's degree
- Wellness program
- Health insurance
4d
IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Jefferson, OH
- $116,800 - $160,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid parental leave
- AD&D insurance
Manager, IT Service Orchestration
Deloitte —Columbus, OH
- $97,000 - $179,000 a year
- Full-time
- Computer science
- Computer Science
- 3 years
4d
Manager Application Support
Shentel —Columbus, OH
- $109,000 - $137,000 a year
- Online Application
- Writing skills
- Supervising experience
- Mentoring
Quick Apply
13d
IT Audit Manager (Federal Audit)
Sikich —Columbus, OH
- $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Wellness program
- Paid parental leave
Senior Manager, IT Service Orchestration
Deloitte —Columbus, OH
- $118,000 - $218,000 a year
- Full-time
- Computer science
- Computer Science
- Master's degree
4d
Technical Service Operations Manager
Xerox —Westerville, OH
- $60,377 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Conflict management
M&A I&D IT Manager
Deloitte —Columbus, OH
- $155,600 - $306,800 a year
- Full-time
- Microsoft Excel
- Oracle
- Management
Cyber Data Protection/PKI Manager
Deloitte —Columbus, OH
- $134,500 - $265,100 a year
- Full-time
- 7 years
- Azure
- Computer Science
Cyber Identity - SailPoint Engineering Manager II
Deloitte —Columbus, OH
- $134,500 - $265,100 a year
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
Power and Utilities OT Operational Technology-Manager
Deloitte —Columbus, OH
- $134,500 - $265,100 a year
- Full-time
- Azure
- Computer Science
- Up to 50% travel
Cloud Security Engineer Manager
Deloitte —Columbus, OH
- $118,700 - $243,700 a year
- Full-time
- Computer science
- Azure
- 6 years
10d
Cyber Identity - CIAM Engineering Manager
Deloitte —Columbus, OH
- $134,500 - $265,100 a year
- Full-time
- 7 years
- Computer Science
- Up to 50% travel
IT Audit Engagement Mgr
AEP Service Corporation —Columbus, OH
- $115,000.00 - $151,132.50 a year
- Full-time
- Bachelor of Science
- Office
- 8 years
- Tuition reimbursement
11d

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Client Support Manager
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Client Support Manager

Keep it Simple Storage
Columbus, OH

Quick Apply

Job Details

Full-time
$50,000 - $65,000 a year
4 days ago

Qualifications

Non-technical user support
Email customer support
Technical support via phone
Phone communication
Coaching
English
Computer hardware
Typing
Technical support via email
Account management
Client interaction via phone calls

Full Job Description

Job Description

Client Support Manager Keep It Simple Storage (KISS) ·

We're not looking for someone to sit in a queue and close tickets. We're looking for a person who owns the client experience at KISS — the go-to who makes sure every owner, manager, and tenant gets a fast, clear, complete answer every single time.

If that sounds like a real job and not a job-posting cliché, keep reading.

Who we are

KISS makes self-storage simple. Our OneLock smart-lock platform — the physical locks, the OneLock Access app tenants use, the OneLock Manager app operators use, and the dashboard behind it all — replaces clunky old keys and padlocks with something people can actually run from their phone.

Our clients are storage facility owners and managers. When they win, we win. Your entire job is making sure they win.

What you'll actually do

This role wears two hats, and you'll switch between them all day:

Hat #1 — The support pro. You're the front door. Every incoming client email, every phone call from an owner or manager, every "my tenant can't get into unit 214" — that lands with you. You'll troubleshoot smart-lock issues (cylinder, disc, latch, entry devices), walk people through the apps, and solve the problem calmly and completely. You know our platform cold, so you're the person who actually fixes things instead of escalating everything.

Hat #2 — The proactive one. This is the part most support people never touch. When a client signs on, you don't just wait for them to call — you walk alongside their rollout. You track where each client is, notice when someone's stalled out and sitting on their units, and proactively reach out to get them unstuck. You coach adoption. You make sure they're actually using what they bought and having a smooth experience with it. Fewer problems down the road, happier clients today.

In short: you keep clients moving, keep them happy, and keep them from getting stuck.

A typical day might look like

Clearing the morning client inbox and knocking out a few lock-troubleshooting calls
Checking in on three clients mid-rollout — one's flying, one needs a quick coaching call, one hasn't logged in for two weeks (time to reach out)
Hopping on a call with a facility manager who's hit a snag with the Manager app and getting them sorted
Updating your notes so nothing and no one falls through the cracks
Occasionally covering an evening or weekend window, because storage doesn't clock out at 5

You should apply if you're...

A genuinely good communicator — clear, warm, and calm whether you're typing an email or talking someone off a ledge on the phone
Tech-comfortable — you can learn a hardware + software platform fast and explain it to someone who is not tech-comfortable
Proactive, not reactive — you reach out before problems blow up, and "I'll follow up" actually means you follow up
Organized to the point of slightly annoying — you track your clients, your rollouts, and your open loops without being reminded
A problem-solver who takes ownership — you'd rather figure it out than pass it along
Energized by other people winning — a client's successful rollout genuinely makes your day
Able to work on-site in Columbus, OH

This probably isn't your gig if...

You want a heads-down role with minimal phone or people contact
You like a rigid script and get thrown when a problem doesn't match the playbook
"Proactive outreach" sounds like extra work you'd rather skip
You need to be told exactly what to do next, every time
You see support as just closing tickets, not owning the whole client relationship
Remote-only is a dealbreaker for you (this one's on-site)

What we're looking for

Must-haves

Strong written and verbal communication
Comfort troubleshooting tech and coaching non-technical people through it
Solid organization and follow-through — you can juggle many clients at once
Comfortable owning both phone and email channels
Able to work on-site and cover some evenings/weekends

Nice-to-haves (bonus points)

Experience in self-storage or property management
Customer success or account management background
Familiarity with smart locks, IoT, or hardware troubleshooting
Bilingual (English/Spanish)

The logistics

Title: Client Support Manager
Location: On-site, Columbus, OH
Schedule: Weekdays evening coverage
Type: Full-time employee
Compensation: $50k - $65k salary

How to apply:

Submit resumes to [email protected]

Tell us about a time you turned a frustrated customer into a happy one — we care more about that story than a perfectly formatted resume.

Pay: $50,000.00 - $65,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

client support (it) supervisor jobs in columbus

Client Support Manager

Manager, Information Technology - End User Support

IT Manager, Ops Tech Solutions (OTS)

Manager, IT Service Orchestration

Manager Application Support

IT Audit Manager (Federal Audit)

Senior Manager, IT Service Orchestration

Technical Service Operations Manager

M&A I&D IT Manager

Cyber Data Protection/PKI Manager

Cyber Identity - SailPoint Engineering Manager II

Power and Utilities OT Operational Technology-Manager

Cloud Security Engineer Manager

Cyber Identity - CIAM Engineering Manager

IT Audit Engagement Mgr

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