Top 61 Club director Jobs in Columbus

Director, Guest Experience
Columbus Crew —Columbus, OH
- 8 hour shift
- 3 years
- Ability to climb stairs
- Analysis skills
Quick Apply
10d
Director of Spa & Wellness
Makeready LLC —Columbus, OH
- $115,000 - $125,000 a year
- Full-time
- Mid-level
- Residential
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Director - School Site
Boys & Girls Clubs Of Central Ohio —Columbus, OH
- $47,000 - $64,000 a year
- School experience
- CPR Certification
- High school
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FITNESS CLUB MANAGEMENT ASSISTANT MEMBERSHIP DIRECTOR
LA FITNESS —Columbus, OH
- $40,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Mentoring
- Organizational skills
- Health insurance
- Dental insurance
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7d
General Manager
Life Time —Pickerington, OH
- $50 - $13,650 a year
- Full-time
- CPR Certification
- Mid-level
- High school diploma or GED
- On-the-job training
Communications Coordinator
Troon —Columbus, OH
- $25 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Residential
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Front Desk Attendant - Full Time Afternoons
The Athletic Club of Columbus —Columbus, OH
- From $17.50 an hour
- Full-time
- Inventory management
- Entry level
- Free parking
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Associate Manager, Scarlet & Gray Success
The Ohio State University —Columbus, OH
- Up to $85,300 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
3d
Assistant Director of Sales
Makeready LLC —Columbus, OH
- $105,000 - $120,000 a year
- Full-time
- Residential
- Hotel
- Senior level
- Loan repayment program
- Health insurance
Manager, Performance & Player Development - Crew 2 & Academy
Columbus Crew —Columbus, OH
- Weekends as needed
- Microsoft Word
- CPR Certification
- Microsoft Outlook
Quick Apply
Hospitality Manager
Studio 8E8 —New Albany, OH
- Hospitality
- Mid-level
- Office
11d
CCAD Youth & Community Learning Instructor
Columbus College of Art & Design —Columbus, OH
- $1,300 a week
- Part-time
- Classroom
- Mid-level
- Visual & Performing Arts
Quick Apply
6d
Campus Life Ministry Site Leader - Northland
Central Ohio Youth for Christ —Columbus, OH
- Weekends as needed
- Senior level
- Leadership
- Communication skills
Quick Apply
13d
District Manager -W2098
OSL Retail Services Inc —Columbus, OH
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Kids Club Recreation Leader
Grandview Heights City School District —Columbus, OH
- Part-time
- Background check
- Classroom
- 18 years or older
4d
Director, HR and Recruiting
La Senza —Columbus, OH
- $120,000 - $130,000 a year
- Office
- 8 years
- Bachelor's degree
- Commuter assistance
- Health savings account
Quick Apply
YoungLives Direct Ministry - Columbus, OH
Young Life —Columbus, OH
- Part-time
- Research
- Senior level
- Communication skills
Custodial Services Supervisor
Columbus College of Art & Design —Columbus, OH
- Weekends as needed
- Laboratory
- Classroom
- Inventory management
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3d
Assistant Racquets Professional
Wedgewood Golf & Country Club —Powell, OH
- $25 - $50 an hour
- Weekends as needed
- Merchandising
- Sanitation
- Mid-level
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Area Sales Manager
Venus AI —Columbus, OH
- $80,000 - $90,000 a year
- Weekends as needed
- Bachelor of Science
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply

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club director jobs near columbus

Director, Guest Experience

Columbus Crew -
Columbus, OH

Quick Apply

Job Details

Full-time
10 days ago

Qualifications

Customer communication
Program design
Developing safety training programs
Managing teams in a customer support role
Outdoor work experience
Coaching
Staff scheduling
Presentations for conferences or internal meetings
Team scheduling
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
Team development
Staff policy implementation
Public safety procedures
Recruiting
Leading team collaboration initiatives
Developing new training programs
Workforce management
Safety standard operating procedures
Crew management
Time & attendance systems
Team motivation (leadership skill)
Staffing management
Payroll record maintenance

Full Job Description

Description

Columbus Crew is seeking a Director, Guest Experience that will be responsible for all guests and team members receiving world class experience when visiting all venues operated by the Columbus Crew. Under the direction of the Vice President, Operations, the Director oversees the day-to-day and event operations of the Guest Experience department ensuring the safety and comfort for all through strong training programs, policies, and procedures.

Essential DutiesResponsibilities

Guest Experience
- Responsible for all Guest Experience operations across all Club facilities and events; including but not limited to Columbus Crew matches, future Columbus NWSL matches, concerts, third-party events, etc.
- Lead an informed, motivated, and energetic staff and maintain a consistent focus on curating a best-in-class experience throughout every Club and third-party event.
- Maintain cross-departmental connection to ensure the Guest Experience staff and general processes are supporting and enhancing broader club focuses and initiatives
- Monitor all channels of guest communication (email, telephone, in-person, guest survey, and social media). Provide reports, identify trends and institute operational improvements.
- Ensure that guest information channels always have the appropriate information (Stadium Maps, Know Before You Go, Columbus Crew social media accounts and Columbus Crew website).
- Collaborate with Safety and Security leadership to maintain emergency preparedness and have a working knowledge of all applicable safety regulations and security procedures for Columbus Crew Venues
Recruitment and Training
- Develop department training and staffing plan based on service strategy, event budget and staffing matrix in collaboration with Vice President, Operations. Identify appropriate staffing levels, recruitment processes, and desired target areas to maintain the highest level of retention and service.
- Develop and conduct an effective and efficient recruiting, interviewing and onboarding program
- Develop, maintain, and facilitate (as appropriate) department new hire and veteran training programs, create specialty training programs for supervisors, specialty positions and team member development opportunities. Maintain a strong presence with the service department management and frontline team members.
Team Member Management
- Create and consistently emphasize a service strategy to empower team members to provide world class service and meet organizational goals.
- Foster a fun and fulfilling work environment for team members.
- Oversee scheduling and payroll on a weekly basis.
- Create and implement staff incentive programs.
- Effectively communicate with frontline team members to establish policies, procedures, standards, expectations, goals, and objectives.
- Ensure fair, consistent, and timely enforcement of policies and procedures (including tracking call-offs, no-shows and overall attendance)
Conduct ongoing performance coaching and evaluation, identifying growth opportunities.

Required Skills and Experience

Minimum of 3 -5 years leadership experience managing teams of PT frontline event staff. Preferably, in a public assembly facility.
Minimum four-year college degree or equivalent experience.
Exceptional customer service and leadership skills, including but not limited to de-escalation, service recovery, coaching, people management, recruitment, training, and the ability to motivate a diverse workforce.
Must possess strong problem solving, analysis and communication skills, both written and oral.
Extremely organized, detail-orientated and able to multi-task in a fast-paced environment.
Must be able to create and deliver informative and engaging presentations to large groups of people.
Ability to read, interpret, update, and create training programs utilizing documents such as strategy documents, safety rules, operating and maintenance guides, application instructions, and procedure manuals.
Familiarity with payroll and scheduling systems
Clear understanding and implementation of all department and company policies and procedures
Must be available on varied schedules including nights, weekends, and holidays.
Ability to walk, stand, and climb stairs and ramps during entire shift (8 – 12 hours)
Ability and willingness to work outdoors in elements for entire shift (8 – 12 hours)
Ability to lift, carry, and transport large boxes and items in excess of 25 lbs.
Ability to work long and irregular hours including nights, weekends, holidays, events including but not limited to soccer, football, concerts and private events.

Quick Apply

Refine Your Search

club director jobs in columbus

Director, Guest Experience

Director of Spa & Wellness

Director - School Site

FITNESS CLUB MANAGEMENT ASSISTANT MEMBERSHIP DIRECTOR

General Manager

Communications Coordinator

Front Desk Attendant - Full Time Afternoons

Associate Manager, Scarlet & Gray Success

Assistant Director of Sales

Manager, Performance & Player Development - Crew 2 & Academy

Hospitality Manager

CCAD Youth & Community Learning Instructor

Campus Life Ministry Site Leader - Northland

District Manager -W2098

Kids Club Recreation Leader

Director, HR and Recruiting

YoungLives Direct Ministry - Columbus, OH

Custodial Services Supervisor

Assistant Racquets Professional

Area Sales Manager

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