Top 2 College it support technician Jobs in Columbus

IT Support Technician
Metro Early College High School —Columbus, OH
- $44,000 a year
- Email
- Background check
- Google Workspace
- Research
- Health insurance
- Dental insurance
Quick Apply
6d
Student Desktop Technician
Franklin University —Columbus, OH
- Part-time
- Windows
- University
- In-person
4d

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IT Support Technician
Metro Early College High School —Columbus, OH
Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
$44,000 a year
Quick Apply
6d
Student Desktop Technician
Franklin University —Columbus, OH
The Student Desktop Technician position supports the Department by assisting students, staff, and faculty by phone, email, and in person with their technology…
4d

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IT Support Technician

Metro Early College High School -
Columbus, OH

Quick Apply

Job Details

Full-time
$44,000 a year
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Google Workspace
Customer communication
Research
Zendesk
Problem-solving
Mobile device management
Associate's degree

Full Job Description

Overview:

The Metro Schools Information Technology (IT) department supports three K-12 school buildings, as well as our Early College Experiences program, which assists students attending college classes at The Ohio State University and Columbus State Community College. As Metro Schools expands its student and teacher base over the next few years, we are seeking a skilled IT professional to join our team and help support this exciting growth.

Environment:

Asset Allocation: Apple MacBooks and iPads
MDM Architecture: JAMF
Cloud-based Productivity: Google Workspace for Education
Classrooms: TVs, Projectors, Apple TVs, Microphones/Speakers
Network: Aruba WIFI and switches; Ubiquity switches
IT Ticketing System: Zendesk
Supported Applications: Learning Management Systems, Student Information Systems,
Teacher Resource Applications, Communication and Marketing Platforms, Video
Surveillance, All-in-one Organizational Management Platform, etc.

Minimum Requirements:

Able to work independently and collaboratively
Strong customer service and communication skills
Strong troubleshooting, problem-solving and multitasking skills
Utilize the Metro Habits of MIND and WORK (Critical Thinker, Inquiring Learner, Collaborator, Communicator, Engaged Learner, Active and Responsible Decision Maker)

Responsibilities:

Provide customers accurate information and solutions on products and services
Research, diagnose, troubleshoot and identify solutions to resolve customer issues minimizing downtime
Utilize excellent customer service skills throughout the problem-solving process explaining solutions and knowledge in non-technical and comprehensible terms
Properly escalate unresolved queries to the next level of support (track, route and redirect problems to correct resources)
Ensure proper recording, documentation and closure of technical tickets and issues
Create and update customer account information based on onboarding / offboarding processes provided
Operate efficiently to conclude on site installation, repair, maintenance and test activities
Collaborate and communicate effectively with colleagues, administration, faculty and students
Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems
Utilize asset management to track equipment
Perform scheduled maintenance as needed to ensure efficient operations
Recommend procedure / configuration modifications or improvements
Preserve and grow knowledge of technology procedures, products, applications and services
Routinely lift, carry, push or move up to 50 lbs
Other duties, as assigned

Certifications:

CompTIA Tech+ (required)
CompTIA Network+ (preferred)
Google IT Support Professional (preferred)

Please submit a cover letter and resume to [email protected].

Pay: $44,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

Associate (Preferred)

Location:

Columbus, OH 43210 (Preferred)

Ability to Commute:

Columbus, OH 43210 (Preferred)

Work Location: In person

Quick Apply

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college it support technician jobs in columbus

IT Support Technician

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