Rigging Specialist
Customer Service • Outbound Sales • Key Account Management
Fulcrum Lifting, LLC | [Columbus, OH | In-Office with Hybrid potential
Department: Inside Sales
Reports To: Branch Manager
Employment Type: Full-Time
Experience Level: Mid-Level (3–5 years)
Travel: Occasional (up to ~15% for customer/jobsite visits and trade shows)
Posted: 5/21/2026
Fulcrum Lifting, LLC is a fast-growing supplier of rigging, lifting, and load-securement products serving the construction, energy, manufacturing, maritime, and industrial maintenance markets. As demand for our products and engineered solutions accelerates, we are hiring a Rigging Specialist to be the technical voice on the phone for both existing key accounts and new customer development.
This is a hybrid role that blends technical customer service with outbound phone sales. You will help customers specify the right slings, chain, wire rope, hoists, shackles, and below-the-hook devices for their lifts; quote and close orders; and grow a book of business by proactively building relationships with end users. The right person treats every call as an opportunity to make a customer safer and more productive — and does so with the kind of integrity our brand is built on.
- Be the technical first call. Answer inbound calls and emails from riggers, foremen, safety managers, and purchasing agents — quickly, accurately, and with respect for their time.
- Specify the right product. Translate a customer’s lift (load weight, configuration, environment, sling angles, hitch type) into the correct sling, chain assembly, hardware, or below-the-hook solution.
- Quote and close. Build accurate quotes, follow up promptly, and convert them into purchase orders. Coordinate with operations on lead times, custom fabrication, and delivery.
- Solve problems end to end. Own issues through resolution — returns, certification paperwork, freight — so the customer never has to chase you.
- Make the calls. Execute a structured outbound calling cadence to lapsed customers, target prospects, and assigned territories. Hold yourself accountable to daily call and pipeline activity targets.
- Hunt new business. Qualify leads from marketing, trade shows, web inquiries, and self-sourced research. Open new accounts in the industries we serve.
- Sell value, not price. Position our quality, service, inventory depth, certifications, and industry partners against lower-cost or commodity competitors.
- Track everything. Log calls, opportunities, and next steps in CRM so pipeline and forecast are always current.
- Grow a book of business. Own a portfolio of named key accounts. Build multi-threaded relationships across purchasing, operations, safety, and ownership.
- Run a business review cadence. Conduct regular check-ins, share usage and spend data, and proactively recommend product standardization and stocking programs where it benefits the customer.
- Defend and expand. Protect existing revenue, win share of wallet on adjacent product lines, and grow account revenue year over year.
- Be the customer’s advocate. Bring customer feedback back into the business — on product, pricing, lead times, and service — so we keep getting better.
- Get the lift right. Apply ASME B30, OSHA 1910/1926, and manufacturer working load limits correctly every time. If a configuration isn’t safe, you say so — even when it costs us the order.
- Document properly. Ensure certs, proof-test records, and material traceability are accurate and delivered with every order that requires them.
- Honor commitments. Do what you said you’d do, by when you said you’d do it.
- 3–5 years of experience in a rigging, lifting, industrial distribution, or related technical sales/customer service role.
- Working knowledge of rigging products: wire rope and synthetic slings, alloy chain, shackles, hooks, rigging hardware, hoists, come-alongs, load binders, and below-the-hook devices.
- Familiarity with applicable safety standards (ASME B30 series, OSHA 1910.184 / 1926) and the ability to apply working load limits, sling angle factors, and D/d ratios in real-world conversations.
- Demonstrated success in outbound phone sales, inside sales, or account management — with comfort making outbound calls daily.
- Strong written and verbal communication. You can explain a technical concept to a buyer who isn’t technical, and to an engineer who is.
- Proficiency with CRM (e.g., HubSpot,) and standard quoting/ERP workflows.
- High personal integrity. You are honest with customers, teammates, and yourself — especially when it’s inconvenient.
- Qualified Rigger or Qualified Rigger/Signal Person certification, LEEA certification, or AWRF-affiliated training.
- Experience selling into construction, oil & gas, renewables (wind), utilities, marine, mining, or heavy manufacturing.
- Background as a working rigger, crane operator, technical sales in industry adjacent roles (e.g. rental) or shop fabricator who has moved into a commercial role.
- Bilingual English/Spanish.
- First 90 days: Complete product and systems onboarding, ride along on key account calls, and take ownership of your assigned book and outbound list.
- Six months: Hitting daily activity targets, consistently quoting and closing, with a clean and current pipeline in CRM.
- Twelve months: Measurable revenue growth on your key accounts, a documented set of new accounts opened, and a reputation — internally and externally — as the person customers want to call.
- Salary: $65,000 – $75,000 depending on experience, sales commission potential.
- Benefits: Medical, dental, vision, basic life, voluntary life, and disability coverage offered
- Retirement: 401(k) with company match
- Time off: PTO (paid time off accrual)
- Other: Paid training and certification reimbursement (Qualified Rigger, Qualified Inspector, etc.), life and disability insurance, and parental leave
- Schedule: In-Office 5 days per week 8am – 4:30pm Mon- Fri
Fulcrum Lifting, LLC is growing into a market that needs what we sell. Our customers keep lifts safe and projects on schedule, and we partner with them to provide the products, paperwork, and people to do it well. We invest in our team — training, certifications, modern systems, and a real seat at the table — because the people on the phones are the ones who build the business. If you take pride in doing the work right, like winning, and want a long career in an industry that respects expertise, we want to talk to you.
Fulcrum Lifting is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.
