IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- $60,000 - $65,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
2d
IT Specialist
Luxe Brands —Columbus, OH
- $50,000 - $60,000 a year
- Online Application
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Desktop Support Specialist ( Ohio)
American Regent, Inc. —New Albany, OH
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
2d
End User Support Specialist
FST Logistics, Inc. —Dublin, OH
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
8d
IT Specialist
Peak Retirement Planning, Inc. —Columbus, OH
- $45,000 - $100,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Technical Support Specialist
Cart.com, Inc. —Groveport, OH
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Computer literacy
Quick Apply
Help Desk Support Specialist II
Intelliguard Group, LLC —Columbus, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- AD&D insurance
- Disability insurance
Quick Apply
8d
IT Services Specialist II, Service Desk
Quantum Health —Dublin, OH
- Computer science
- Computer Science
- Mid-level
Quick Apply
End User Support Specialist
FST Logistics —Dublin, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
8d
Driver Lead
ODP Business Solutions —Columbus, OH
- $27 - $30 an hour
- Full-time
- CDL B
- Microsoft Word
- Background check
- Paid training
- Commuter assistance
Quick Apply
7d
Case Records Specialist
NATIONAL YOUTH ADVOCATE PROGRAM —Columbus, OH
- $20 an hour
- Online Application
- Clean driving record
- Word processing
- Office
- Paid holidays
- Health insurance
Quick Apply
7d
Information Technology Implementation Specialist
NATIONAL YOUTH ADVOCATE PROGRAM —Columbus, OH
- $60,000 - $70,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer Science
- Mileage reimbursement
- Paid parental leave
Quick Apply
AVP, Infrastructure & Operations
Safelite Group —Columbus, OH
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
3d

Related jobs to explore

Based on your search for computer system and desktop support specialist

IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year
2d
IT Support Specialist I
Gifthealth Inc —Columbus, OH
Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high…
$54,000 - $64,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist I
Gifthealth Inc —Columbus, OH
Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high…
$54,000 - $64,000 a year
Quick Apply
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year
2d

Show more jobs in cities nearby

I want to receive the latest job alert for computer system and desktop support specialist in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

computer system and desktop support specialist jobs near columbus

IT Support Specialist jobs in Columbus, OH

Information Technology Specialist jobs in Columbus, OH

Helpdesk Specialist jobs in Columbus, OH

IT Technician jobs in Columbus, OH

Assistant Vice President jobs in Columbus, OH

IT Support jobs in Dublin, OH

Records Specialist jobs in Columbus, OH

Technical Support Specialist jobs in Dublin, OH

Lead Driver jobs in Michigan

Warehouse Lead jobs in Las Vegas, NV

Medical Courier Driver jobs in Virginia

Lead Driver jobs in Boston, MA

Oilfield Driver jobs in Texas

School Bus Driver jobs in Round Rock, TX

Lead Driver jobs in New York, NY

Technical Support Specialist jobs in Newark, NJ

Remote Technical Support jobs in St. Louis, MO

Technical Support Specialist jobs in Springfield, IL

Remote Charge Capture Specialist jobs in Remote

Technical Support Specialist jobs in Broomfield, CO

IT Support Specialist I

Gifthealth Inc -
Columbus, OH

Quick Apply

Job Details

Full-time
$54,000 - $64,000 a year

Qualifications

Operating systems
HIPAA compliance
Phone communication
Moving
HIPAA
Equipment troubleshooting
Incident Escalation
High school diploma or GED
DHCP
Computer hardware
Desktop (troubleshooting support)
Healthcare privacy protection
Desktop applications
Computer networking
DNS
Productivity software
Escalation handling
Peripheral hardware support

Full Job Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The IT Support Specialist I serves as the first point of contact for end-user technical support across Gifthealth’s user environment, including workstations, applications, access, connectivity, peripherals, and standard business systems. Reporting to the IT Support Site Lead, this role responds to support requests, resolves common technical issues, documents work accurately, and escalates more complex issues to IT Support Specialist II, the IT Support Site Lead, or other IT teams when appropriate. This position focuses on rapid issue resolution, effective ticket handling, clear communication, and delivering a consistent, high-quality support experience that helps maintain user productivity.

Key Responsibilities

Responds to incoming IT support requests through the ticketing system, chat, and in-person interactions; triages, categorizes, prioritizes, and routes requests appropriately.
Troubleshoots and resolves common issues involving workstations, applications, access, connectivity, user devices, peripherals, and standard business systems.
Assists with password resets, access issues, basic identity-related tasks, onboarding, offboarding, endpoint setup, hardware support, and workstation moves/adds/changes.
Resolves common support requests at first contact whenever possible and escalates more complex issues with clear documentation, troubleshooting history, and user impact.
Works toward established response-time, resolution, documentation, and first-contact resolution expectations aligned with IT Support service standards.
Documents all support interactions, troubleshooting steps, resolutions, and escalations in the IT service management system.
Contributes to knowledge base articles, standard procedures, and repeatable troubleshooting documentation.
Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high level of customer service.

Qualifications

Education: High school diploma or equivalent. (Required)
Licensure/Certification: Entry-level IT certification, such as CompTIA A+, or equivalent experience. (Preferred)
Experience:
0 - 2 years of experience in an IT support, help desk, or customer service role. (Required)
Experience working in a ticketing or IT service management system. (Preferred)
Exposure to identity, endpoint, or productivity platforms in a business environment. (Preferred)
Knowledge, Skills, & Abilities:
Basic understanding of desktop operating systems, common business applications, endpoint devices, peripherals, and standard business systems. (Required)
Basic understanding of networking concepts, including DNS, DHCP, and Wi-Fi connectivity. (Required)
Foundational troubleshooting skills with the ability to follow structured processes, manage multiple tasks, prioritize effectively, and escalate appropriately. (Required)
Strong verbal and written communication skills, attention to detail, professionalism under pressure, and a customer-service oriented mindset. (Required)
Ability to work independently while following team processes and escalation paths, and to collaborate effectively as part of a team. (Required)
Understanding of data privacy and security best practices, including appropriate handling of sensitive or regulated information, such as PHI/HIPAA environments. (Required)
Familiarity with tools such as Okta, Google Workspace, Slack, endpoint management systems, or IT service management platforms. (Preferred)

Work Environment

Location: On-site
Schedule: Standard Gifthealth business hours with participation in an on-call rotation as required; specific schedules may vary based on site and operational needs.

Regular onsite support for end users, devices, workstations, peripherals, and day-to-day technology operations. This role may also interact with IT Support, IT Operations, Engineering, Facilities, and business teams as needed to resolve user and site technology issues.

Key Essential Functions

Must be able to move throughout the facility to provide onsite technical support.
Must be able to lift and transport IT equipment up to approximately 50 lbs.
Must be able to work on a computer for extended periods.
Must be able to communicate effectively with users in person, over the phone, and via written communication.

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Quick Apply

Refine Your Search

computer system and desktop support specialist jobs in columbus

IT Support Specialist I

IT Support Specialist II

IT Specialist

IT Desktop Support Specialist ( Ohio)

End User Support Specialist

IT Specialist

IT Support Specialist II

Technical Support Specialist

Help Desk Support Specialist II

IT Services Specialist II, Service Desk

End User Support Specialist

Driver Lead

Case Records Specialist

Information Technology Implementation Specialist

AVP, Infrastructure & Operations

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for computer system and desktop support specialist in columbus

Explore jobs in more locations

About Us

Position Summary

Key Responsibilities

Qualifications

Key Essential Functions

Employment Classification

Equal Employment Opportunity (EEO) Statement

Disclaimer

Job Seeker Tools

Employer Tools

Browse

Stay Connected