Top 9 Contact center technical support representative Jobs in Columbus

Contact Center Representative
BMI Federal Credit Union —Dublin, OH
- $19.00 - $21.50 an hour
- Full-time
- Computer literacy
- Basic math
- Research
- Wellness program
- Paid holidays
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Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Customer Service Representative
Tree Guardians —Dublin, OH
- $18 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
8d
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
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Customer Care Represenative
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
- $17.00 - $19.75 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
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Contact Center Specialist I
Northwest Bank —Columbus, OH
- Full-time
- High school diploma or GED
- Associate's degree
- Entry level
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1d

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Contact Center Representative
BMI Federal Credit Union —Dublin, OH
POSITION SUMMARY: Responsible for answering member inquiries received through the telephone, email, or chat. Provide first contact via telephone or electronic…
$19.00 - $21.50 an hour
Quick Apply
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone…
Quick Apply

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Contact Center Representative

BMI Federal Credit Union -
Dublin, OH

Quick Apply

Job Details

Full-time
$19.00 - $21.50 an hour

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Computer operation
Customer communication
Confidential information handling
Operating systems
Spreadsheets
Basic math
Anti-money laundering
High school diploma or GED
Productivity software
Solution selling approach
Office of Foreign Assets Control (OFAC)

Full Job Description

Location: 6165 Emerald Parkway, Dublin OH 43016
This position is 100% on-site with no options for remote work

Schedule: Approximately 40 hours per week. Flexibility required between 8am-5pm Monday – Thursday, between 8am-6pm Fridays, and rotating Saturdays 9am-1pm. Time off provided during the week when working a Saturday.

ABOUT BMI FEDERAL CREDIT UNION (BMI FCU):
BMI Federal Credit Union is a not-for-profit financial cooperative providing banking services to our member-owners. Our goal is simple – to improve the financial well-being of our members and our community.

For 16 consecutive years (2010-2025), BMI FCU has been named a “Best Employer in Ohio” by the Workforce Research Group.

Benefits You’ll Love:

401(k) Plan with Company Match
Paid Time Off & Paid Holidays
Medical, Dental, and Vision Insurance
Robust Wellness Program
Life & Disability Insurance
Educational Assistance
Generous Health Reimbursement Arrangement (HRA) Funds
Employee Assistance Program (EAP)

If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you!

POSITION SUMMARY: Responsible for answering member inquiries received through the telephone, email, or chat. Using technical skills and knowledge of products and services, this position will address issues, provide support, and offer information, to enhance the member experience. This position will perform all other related duties as assigned.

ESSENTIAL JOB FUNCTIONS:

Provide first contact via telephone or electronic messaging – respond to secure messages and online chat – to build rapport with members, process requests, respond to inquiries and resolve issues with accuracy; inquiries including but not limited to:
- Account information, transfer requests, loan payments, withdrawals, Loyalty Reward level usage, check order and supplies, online banking services, stop payments, wire transfers, and penalties
Assess situations, apply sound judgement and use troubleshooting skills to assist members
Look for opportunities to introduce products and services to help members financially
Develop and retain a broad range of knowledge of all Credit Union products and services, from both a technical and information standpoint
Manage and utilize time efficiently to ensure service quality and member satisfaction
Prevent possible disclosure of sensitive information to unauthorized individuals by verifying caller data utilizing differing sources as necessary
Assist in online banking access including troubleshooting problems and errors for device and browser issues
Research and assist with card problems (VISA and VISA debit) maintenance and problems including disputes and tokenization
Research ACH issues and locate originators
Assist managers in operational process for opening and closing the Contact Center
Follow-up with member related issues as needed

WORK ENVIRONMENT: Office environment

QUALIFICATIONS AND SKILLS REQUIREMENTS:

High school diploma or equivalent required
1-3 years of experience in a financial institution customer service environment; a viable combination of experience and education will be considered
Understand and follow BMI FCU policies/procedures complying with federal regulations including but not limited to: Bank Secrecy act, Anti Money Laundering regulations, USA Patriot Act, Office of Foreign Asset Control, and Truth in Savings (National Credit Union Administration Part 707)
Exceptional customer service skills
Excellent communication (both verbal and written) and interpersonal skills
Ability to balance multiple tasks and changing priorities with high attention to detail
Strong analytical and problem-solving skills
Ability to work effectively in a team environment
Proficient in Microsoft Office with competencies in Excel, general computer programs, and general office equipment
Have an elevated understanding of computer operating systems and browsers to assist members with online access and troubleshooting
Basic math skills
Possess a professional demeanor
Ability to receive and maintain confidential information
Knowledge of solution driven sales process

PHYSICAL REQUIREMENTS:

Must be able to meet the following physical requirements, with or without reasonable accommodation: 1) Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment; 2) Reach with hands and arms; 3) Talk and hear; 4) See and be able to read, write, and interpret text, and spreadsheets.

As an equal opportunity employer, BMI FCU does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, childbirth and related conditions, lactation status, gender identity, sexual orientation, age, disability, veteran or military status, genetic information, or ancestry.

Quick Apply

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contact center technical support representative jobs in columbus

Contact Center Representative

Customer Service and Tech Support - Customer Support for Learning and Development

Customer Service Representative

Enrollment Administrator - Customer Support for Learning and Development

Customer Care Represenative

Contact Center Specialist I

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