Top 9 Contact center quality assurance analyst Jobs in Columbus

Specialist, Risk and Compliance Services (Center of Excellence)
Deloitte —Columbus, OH
- $63,000 - $116,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
1d
Instructional Technology Analyst – Simulation Technology
The Ohio State University —Columbus, OH
- $58,700 - $77,200 a year
- Extended hours
- Background check
- Nursing
- Pass drug screening
GME Data Analyst
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- Mid-level
9h
Licensed Health Insurance Sales Agent - WORK FROM HOME
TRANZACT —Columbus, OH
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- English
- Communication skills
- Paid training
- Paid holidays
Quick Apply
2d
Principal Cloud Engineer
NiSource —Columbus, OH
- $133,400 - $200,100 a year
- Full-time
- Azure
- Maintenance
- AWS
- Relocation assistance
Software Developer- (Integration, Mobile & Web Dev)
Worthington Enterprises —Columbus, OH
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Profit sharing
- Health savings account
Quick Apply
D365 Platform Engineer
HUB International —Columbus, OH
- $85,000 - $110,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health savings account
- Disability insurance
5d

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Instructional Technology Analyst – Simulation Technology
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80% Manages and maintains all IT and simulation technology in the TLC; manages vendor relationships, ensures contract adherence, schedules services, verifies…
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Specialist, Risk and Compliance Services (Center of Excellence)
Deloitte —Columbus, OH
Coordinate department workflow by monitoring incoming requests from engagement teams, assigning cases to analysts in the US and India, tracking timely…
$63,000 - $116,000 a year
1d
Instructional Technology Analyst – Simulation Technology
The Ohio State University —Columbus, OH
80% Manages and maintains all IT and simulation technology in the TLC; manages vendor relationships, ensures contract adherence, schedules services, verifies…
$58,700 - $77,200 a year

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contact center quality assurance analyst jobs near columbus

Specialist, Risk and Compliance Services (Center of Excellence)

Deloitte -
Columbus, OH

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Job Details

Full-time
$63,000 - $116,000 a year
1 day ago

Qualifications

Microsoft Outlook
Presentation software
Spreadsheets
Research
Bachelor's degree
Microsoft Teams
Presentation creation
Video conferencing systems operation

Full Job Description

The Conflicts Center of Excellence supports our audit engagement teams in meeting their regulatory requirements related to identifying potential conflicts of interest. If you demonstrate good judgement in a risk-management environment, are inquisitive, and enjoy working on a challenging, client-service oriented team, we'd love to discuss an opportunity for you in the Conflicts Center of Excellence (Conflicts COE)!

Recruiting for this role ends on 08/16/2026.

Work you'll do

As a Specialist, Risk and Compliance Services on the Conflicts Center of Excellence team, you will:

Collaborate with Conflicts COE Managers and Senior Managers, Lead Client Service Partners, Deloitte Independence Directors, audit engagement teams, global Conflicts teams, and teams across Deloitte businesses to support auditor independence and identify potential conflicts of interest.
Coordinate department workflow by monitoring incoming requests from engagement teams, assigning cases to analysts in the US and India, tracking timely completion of assessments, and directing questions to senior leadership, as applicable.
Support engagement teams by submitting conflict checks to a centralized Conflicts team, following up with US and global contacts, assessing services and relationships for risk categorization, and applying independence rules and policy to client-specific fact patterns.
Prepare final independence assessments for Manager and Senior Manager review, raise potential conflicts for evaluation, and engage with the global Independence & Conflicts Network and Enterprise Portfolio Management team, as needed.
Support projects directed by Managers and Senior Managers, including internal documentation, educational materials, presentations for stakeholders, process improvements, and training support for team members in the US and India.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to provide clear guidance to others

The team

The Conflicts CoE team performs a critical quality-assurance and risk-management function for the Deloitte U.S. firm, helping the organization remain unbiased and free from conflicts-of-interest, in fact and appearance, when providing services to attest/audit clients. Independence requirements are defined by specific sets of policies, external rules and regulations, so maintaining both the independence of the Deloitte U.S. firm and its professionals is essential to the business and reputation of Deloitte.

Risk & Brand Protection (R&BP)

Our reputation starts with you-this belief is core to R&BP Office, which brings together six essential core areas that shape our culture-we collectively work with our businesses to inspire new standards of integrity, trust, and performance to make an impact that matters and to better serve our clients, our communities and our people. With our people's help, we distinguish Deloitte as the clear leader in professional services, making Deloitte the first choice for clients and talent. Together, we protect, preserve, and enhance our reputation and distinguish Deloitte as the undisputed leader in professional services, strengthening our brand, and each other.

Independence & Conflicts Network (ICN)

Independence is integrity, professional skepticism, intellectual honesty, and objectivity - freedom from conflicts of interest. The people of Deloitte must remain unbiased and free from conflicts of interest with our clients, in fact and appearance. Deloitte's independence requirements are defined by specific sets of policies and external rules and regulations to help us remain independent when providing service and creating business relationships.

Qualifications

Required:

Bachelor's degree
Experience conducting research, analytical review, or investigative work
Experience using Microsoft Excel, PowerPoint, Microsoft Teams, and Outlook
Experience preparing business communications, documentation, or presentations
Experience coordinating multiple requests and tracking workflow in a risk-management, compliance, audit, or professional services environment
Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
Limited immigration sponsorship may be available.

Preferred:

Experience supporting independence, conflicts, or regulatory compliance processes
Experience working with audit engagement teams or cross-functional stakeholder groups
Experience assessing services, relationships, or fact patterns for risk categorization

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $63000 to $116000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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contact center quality assurance analyst jobs in columbus

Specialist, Risk and Compliance Services (Center of Excellence)

Instructional Technology Analyst – Simulation Technology

GME Data Analyst

Licensed Health Insurance Sales Agent - WORK FROM HOME

Principal Cloud Engineer

Software Developer- (Integration, Mobile & Web Dev)

D365 Platform Engineer

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