Top 12 Crisis hotline Jobs in Columbus

988 Ohio Chat Clinician (LSW/LPC)
Netcare Corporation —Ohio
- Up to $35 an hour
- 8 hour shift
- Remote
- Current TB test
- Pass drug screening
- LPC
- Health savings account
- Disability insurance
Quick Apply
13d
Intake Specialist - 2nd Shift
YMCA of Central Ohio —Columbus, OH
- From $18 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Associate's degree
Quick Apply
988 Call Center Attendant - All Shifts
North Central Mental Health Services, Inc. —Columbus, OH
- From $22 an hour
- Weekends as needed
- Computer literacy
- Microsoft Office
- In-person
- Free parking
- Paid training
Quick Apply
Shelter Advocate
Lutheran Social Services of Central Ohio —Columbus, OH
- $17 - $18 an hour
- Full-time
- Sanitation
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Case Manager, APS
Franklin County Ohio Department of Human Resources —Columbus, OH
- $26.23 an hour
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Wellness program
- Paid holidays
988 Licensed Supervisor - 2nd & 3rd Shift
North Central Mental Health Services, Inc. —Columbus, OH
- From $33 an hour
- Full-time
- LMFT
- LPC
- Mid-level
- Free parking
- AD&D insurance
Quick Apply
Youth Advocate
Lutheran Social Services of Central Ohio —Columbus, OH
- $19.20 an hour
- Full-time
- HIPAA
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
1d
Safety & Security Officer
Lutheran Social Services of Central Ohio —Columbus, OH
- $16 - $18 an hour
- Weekends only
- High school diploma or GED
- Driver's License
- Entry level
- Health savings account
- Paid holidays
Quick Apply

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Intake Specialist - 2nd Shift
YMCA of Central Ohio —Columbus, OH
This position may include nights and weekends and plays a key role in supporting the daily operations of the intake desk and Columbus Service Point, ensuring…
From $18 an hour
Quick Apply
Crisis Intervention Specialist
Huckleberry House Inc —Columbus, OH
This position responds to calls and walk-ins, conducts intake and risk assessments, connects clients with resources, and ensures a safe, supportive environment…
$18 an hour
Quick Apply

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988 Ohio Chat Clinician (LSW/LPC)
Netcare Corporation —Ohio
Responds to waiting phone calls, text and chat requests, within time parameters. Responds to all inquiries with compassion, and using soothing means of…
Up to $35 an hour
Quick Apply
13d
Intake Specialist - 2nd Shift
YMCA of Central Ohio —Columbus, OH
This position may include nights and weekends and plays a key role in supporting the daily operations of the intake desk and Columbus Service Point, ensuring…
From $18 an hour
Quick Apply

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crisis hotline jobs near columbus

988 Ohio Chat Clinician (LSW/LPC)

Netcare Corporation -
Ohio

Quick Apply

Job Details

Full-time
Up to $35 an hour
13 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Loan forgiveness
Flexible schedule
Life insurance
Retirement plan

Qualifications

Live chat
Personal service client interaction documentation
Risk management for crisis intervention support
LSW
Texting/chatbox tools
Phone communication
Client rapport building
Safety planning
LPC
Care documentation
Clinical case management notes
De-escalation techniques
Community resource coordination in health services social work
Mental health resources facilitation
Compliance documentation
Clinical assessment documentation
Emotional safety support
Computer skills
Phone triage
Clinical documentation standards
Risk & issue management
Suicide risk assessment

Full Job Description

**Due to department expansion, we are increasing the size of our team and hiring multiple candidates**

Available Shift(s):

8:00p-8:00a, Friday - Sunday
2:00p-2:00a, Friday - Sunday
8:00p-5:00a, Monday - Thursday
5:00a-5:00p, Friday & 8:00a-8:00p, Saturday & Sunday

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Triage via the telephone by determining the severity of the client’s request; provides linkage to appropriate Netcare Access locations or other community services and hotlines.

2. Helps callers to Netcare’s crisis hotline, while expressing compassion concern, and expertise in helping them develop solutions.

3. Makes appropriate internal/external emergency and crisis intervention referrals; dispatches crisis services (CCR, Probate Pre-screener, Older Adult, ROW ONE, Civilian Mobile Crisis Team, other community resources) and or cab or 911 as appropriate.

4. Maintains timely and complete documentation of services and activities, which meet the standards of Netcare and accrediting agencies.

5. Documents in Vibrant National Suicide Prevention Lifeline text/chat platform as well as in Avatar and other databases.

6. Operates and responds to live text/chat requests.

7. Responds to waiting phone calls, text and chat requests, within time parameters.

8. Monitors Teams instant messaging system and uses it to communicate with supervisor and coworkers.

9. Responds to all inquiries with compassion, and using soothing means of communication through text and chat, and uses clinical skill to de-escalate callers and ascertain risk by using appropriate screening tools and safety planning with clients.

10. Participate in peer review as assigned.

11. Demonstrates skill in engaging clients who may be reluctant to share in texts and chats.

12. When assigned, problem-solves with callers to the Homeless Hotline, attempting diversion from shelter whenever possible, and entering and managing homeless shelter waitlists and overflow beds.

13. Keeps Homeless Hotline records in homeless system database.

14. Performs other duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

1. Ability to engage in problem solving process.

2. Ability to establish therapeutic rapport quickly and compassionately through texts and chats.

3. Ability to assess for suicide risk, and develop safety plan with clients.

4. Ability to explore resources in other states and areas, to assist texters and chatters.

5. Ability to relate to clients with a variety of age, economic/educational backgrounds, personality types and problems.

6. Ability to deal with violent or potentially violent clients.

7. Ability to quickly assess and prioritize information received.

8. Establish flexibility and ability to manage multiple demands in a fast-paced environment.

9. Ability to use a range of techniques and interventions.

10. Ability to utilize reference material such as maps, directions and street locations.

11. Basic knowledge of the demographic and human services network in Franklin County.

12. Ability to work in alternate locations as assigned.

13. Demonstrated skills in the use of personal computer to record client data, produce written correspondence or reports.

14. Ability to hear and speak well enough to converse with clients or other employees in person or over the telephone for the majority of the time.

15. Ability to see enough and have the manual dexterity and physical ability to access referral source and other information from a wide selection of manual, texts, etc. while engaged in a crisis intervention telephone conversation with a client.

16. Ability to achieve and maintain certification in required training programs.

ESSENTIAL CORE COMPETENCIES:

Ability to provide effective clinical interventions via written communication in text and chats.

Ability to accurately and succinctly document clinical interventions.

Ability to complete required paperwork in a timely and error-free fashion.

Ability to apply risk management and problem-solving techniques to clinical/workplace situations.

Ability to engage and de-escalate clients in a professional and effective manner.

Ability to effectively work as a member of a team.

Demonstrates broad knowledge of and ability to access community resources on behalf of clients.

Ability to adhere to Agency Policies, Procedures and other expectations.

Actively seeks opportunities to develop clinical skills.

MINIMUM QUALIFICATIONS:

LSW/LPC:

We offer a comprehensive pay and benefits program including:

120 hours of PTO for first 2 years. Up to 160 after 2 years (rolling)
4 personal holidays and 7 administrative holidays per year
Group Health, Dental, and Vision Insurance
Company-provided Life Insurance, Short-term disability and Long-term disability
Variety of work schedules to allow for a 3, 4, or 5 day workweek!
Free Dental and Vision insurance premiums if participating in Health Insurance
Retirement Plan, including an employer contribution
Eligibility to apply for the Public Loan Forgiveness Program based on Netcare’s status as a qualified employer
And more!

*Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification. Netcare is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on satisfactory pre-employment drug screen, criminal background investigation, professional reference check, negative TB test results, COVID-19 vaccination, and influenza shot.

Job Type: Full-time

Pay: Up to $35.00 per hour

Benefits:

401(k) matching
Employee assistance program
Flexible schedule
Health savings account
Professional development assistance
Retirement plan
Tuition reimbursement

People with a criminal record are encouraged to apply

Application Question(s):

Are you professionally licensed (LSW, LPC, etc.)? *LICENSE REQUIRED*

Location:

Ohio (Required)

Work Location: Remote

Quick Apply

Refine Your Search

crisis hotline jobs in columbus

988 Ohio Chat Clinician (LSW/LPC)

Intake Specialist - 2nd Shift

988 Call Center Attendant - All Shifts

Shelter Advocate

Case Manager, APS

988 Licensed Supervisor - 2nd & 3rd Shift

Youth Advocate

Safety & Security Officer

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