Top 179 Customer retention representative Jobs in Columbus

Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
- Weekends as needed
- Remote
- Microsoft Outlook
- Word processing
- High school diploma or GED
- 401(k)
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Matt Breakey - State Farm Agent —Pickerington, OH
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Senior Client Relationship Representative
First Merchants Bank —Columbus, OH
- Office
- High school diploma or GED
- Business development
- Paid parental leave
- Paid holidays
Quick Apply
Route Sales Representative
Frito-Lay North America —Gahanna, OH
- Weekends as needed
- Merchandising
- Driver's License
- 21 years or older
- Health insurance
- Dental insurance
10d
Leasing Consultant
GoldOller Real Estate Investments —Westerville, OH
- $16 - $18 an hour
- Full-time
- Office
- Conflict management
- Organizational skills
- Paid parental leave
- Paid holidays
Quick Apply
6d
Career Facilitator - Digital Equity
Goodwill Columbus —Columbus, OH
- $21 an hour
- Full-time
- Classroom
- CPR Certification
- Experience working with individuals with disabilities
- Disability insurance
- Health insurance
Quick Apply
Entry Level Account Representative
Condurre Partners Corp —Columbus, OH
- $55,000 - $75,000 a year
- Full-time
- Customer service
- In-person
- 1 year
- Paid training
- Health insurance
Quick Apply
Insurance Sales Rep
Stable Wealth Strategies, an Allstate Agency —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Communication skills
- Marketing
- Paid holidays
- Paid time off
Quick Apply
21h
Facility Services Sales Executive (Columbus)
The Brewer-Garrett Company —Columbus, OH
- $80,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Ability to climb stairs
- Health savings account
- Disability insurance
Quick Apply
7d
Career Facilitator
Goodwill Columbus —Columbus, OH
- $22 an hour
- Full-time
- Classroom
- CPR Certification
- Microsoft Excel
Quick Apply
Truck Driver - OTR Class A Hazmat - Penske Logistics
Penske Truck Leasing and Logistics —Delaware, OH
- $120,480 a year
- Full-time
- Hazmat Endorsement
- Ability to walk for extended periods
- Pass drug screening
- AD&D insurance
- Paid holidays
Floating Leasing Specialist
Harbor Group Management Company —Columbus, OH
- Weekends as needed
- Office
- High school diploma or GED
- Driver's License
- Commuter assistance
- Paid parental leave
Quick Apply
7d
Truck Driver - Class A Hazmat - Penske Logistics
Penske Truck Leasing and Logistics —Delaware, OH
- $80,000 - $135,000 a year
- Full-time
- Hazmat Endorsement
- Ability to walk for extended periods
- Local
- AD&D insurance
- Paid holidays
Distribution Customer Service Representative
Expeditors —Lockbourne, OH
- Urgently hiring
- Microsoft Word
- English
- Mid-level
Quick Apply
Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
- Weekends as needed
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- 401(k)
Quick Apply
Member Services Representative
AMERICAN MOTORCYCLE ASSOCIATION —Pickerington, OH
- $16.00 - $16.75 an hour
- Full-time
- Computer literacy
- Research
- Administrative experience
Quick Apply
Customer Service Representative
TridentCare —Columbus, OH
- $14.00 - $15.50 an hour
- 8 hour shift
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Senior P&O Business Partner
DSV —Canal Winchester, OH
- $80,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Basic math
13d
Assistant Community Director - Poindexter
Bedrock Property Management —Columbus, OH
- Mid-level
- Travel
- Computer skills
Quick Apply
Leasing Team Member
Cardinal Group Companies —Columbus, OH
- Weekends as needed
- Computer literacy
- Writing skills
- High school diploma or GED
- Opportunities for advancement
7d

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Customer Care Representative - Cardio Partners - Remote

Sarnova -
Dublin, OH

Quick Apply

Job Details

Full-time

Benefits

401(k)

Qualifications

Confidential information handling
Customer relationship building
Microsoft Outlook
Phone communication
Word processing
Employee relationship building
De-escalation techniques
High school diploma or GED
Customer engagement

Full Job Description

Summary:
The Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue for a single line of business at Sarnova. This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer.

Organizational Impact:
In this role for Sarnova, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention and advocacy.

Essential Duties and Responsibilities:

Order Processing: Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
Order Confirmation: Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
Order Accuracy: Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
Special Orders Handling: Route special orders using the appropriate process and provide pricing information upon request
Customer Collaboration: Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
Product and Service Explanation: Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
Issue Resolution: Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
Problem Solving: Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary
Administrative Support: Perform filing and other administrative tasks as needed

Skills/Experience Required:

Education: High School Diploma or equivalent
One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
Strong computer skills; basic understanding of MS Outlook, Word and Excel
Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers
Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
Able to diffuse an upset customer and/or an intense situation
Excellent attention to detail and accuracy.
Experience working within a distribution company preferred
Emergency Medical or Hospital related experience a plus.
Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
Additional job duties as assigned

Physical Requirements:

Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
Reach with hands and arms
Talk and hear
See and be able to read, write, and interpret text
Employee may use computer, phone, copier and other office equipment in the course of a day
Occasionally lift and move objects weighing up to 10 pounds
Employee may be required to travel for business purposes
When working remotely, ability to secure confidential information
When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours.
Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Quick Apply

Refine Your Search

customer retention representative jobs in columbus

Customer Care Representative - Cardio Partners - Remote

Customer Relations Representative - State Farm Agent Team Member

Senior Client Relationship Representative

Route Sales Representative

Leasing Consultant

Career Facilitator - Digital Equity

Entry Level Account Representative

Insurance Sales Rep

Facility Services Sales Executive (Columbus)

Career Facilitator

Truck Driver - OTR Class A Hazmat - Penske Logistics

Floating Leasing Specialist

Truck Driver - Class A Hazmat - Penske Logistics

Distribution Customer Service Representative

Senior Customer Care Representative - Cardio Partners - Remote

Member Services Representative

Customer Service Representative

Senior P&O Business Partner

Assistant Community Director - Poindexter

Leasing Team Member

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