Top 8 Customer service/ helpdesk associate Jobs in Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
- Contract
- Mid-level
- Office
- Windows
Quick Apply
10d
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
- $54,000 - $57,000 a year
- Full-time
- Pass drug screening
- English
- Driver's License
Quick Apply
1d
Technical Support Specialist Tier I
Schneider Downs & Co., Inc. —Columbus, OH
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Paid holidays
10d
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
- $60,000 - $72,000 a year
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Field Technician
Vinson —Hilliard, OH
- $0.67 per mile
- Overtime
- Classroom
- Computer science
- Clean driving record
- Mileage reimbursement
- Paid holidays
Quick Apply
Network Administrator
AMSOIL —Columbus, OH
- Full-time
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Onsite AV Support Technician II
AVI-SPL —Columbus, OH
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Network Engineer - NAO
E2 Optics —Columbus, OH
- $90,000 - $110,000 a year
- Full-time
- Customer service
- System design
- Research
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
10d
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
Associate degree in Information Technology or related field, preferred. Approved by state, federal and government entities to work within BSLS programs.
$54,000 - $57,000 a year
Quick Apply
1d

I want to receive the latest job alert for customer service/ helpdesk associate in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service/ helpdesk associate jobs near columbus

Help Desk Technician - Tier 2

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Contract
10 days ago

Qualifications

Customer communication
Mobile device support
Enterprise software
Laptop (troubleshooting support)
Windows
High school diploma or GED
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
macOS
Online educational platform experience
Technical support via email
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Join a dynamic team at one of the best educational institutions in the country. IT Service Support is responsible for Multi-Tier, Omni-channel support. Includes the initial point of contact for IT services, receiving customer issues and requests providing troubleshooting with an emphasis on first contact resolution.

**This is a remote contract opportunity. Candidates MUST reside in OH with the ability to pick up work equipment on-site in Columbus, OH before starting**

**2 Month Contract Assignment**

RESPONSIBILITIES

Evaluates issues and escalates as needed to higher-tier and specialized staff.
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
Performs varying complexities of regular or project-related installation, preventive maintenance, break and fix, fault diagnosis, identification, isolation, resolution and deployment.
Performs continued monitoring of escalations of customer issues and requests. Communicates, tracks and reports computing environment outages while working with IT personnel and leadership to monitor or assist in problem resolution.

REQUIRED SKILLS

2+ years of IT Helpdesk Experience in mid-sized to large-scale environments
Experience with enterprise ticketing systems such as ServiceNow
Experience supporting Tier 2 issues related to User Access, Passwords, Email, etc.
Outstanding troubleshooting skills with a track record of First Call Resolution
Must demonstrate exceptional communication skills with the ability to quickly understand and troubleshoot user issues
Strong customer service skills are a must
Proven ability to work effectively in team settings

Technology - Windows OS, MAC OS, Laptop applications, Desktop applications, Mobile device applications, 3rd Party systems
Issues: User Accessibility, Password Issues

PREFERRED SKILLS

4+ years of IT Help Desk experience
Experience with ServiceNow
Experience supporting Educational software like Canvas
Technical certifications such as CompTIA A+, Network+, ITIL. etc.

EDUCATION
Highschool Diploma Required
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required

#PSI2
#LI-JU1

Quick Apply

Refine Your Search

customer service/ helpdesk associate jobs in columbus

Help Desk Technician - Tier 2

It Help Desk Support Technician - OH

Technical Support Specialist Tier I

IT Help Desk Technician II

Field Technician

Network Administrator

Onsite AV Support Technician II

Network Engineer - NAO

Explore jobs in cities nearby

I want to receive the latest job alert for customer service/ helpdesk associate in columbus

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected