Top 22 Customer service administrator Jobs in Columbus

Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Service Administrator
CAPSA SOLUTIONS LLC —Canal Winchester, OH
- $22 - $26 an hour
- Full-time
- Remote
- Microsoft Excel
- Computer literacy
- Basic math
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Front Office Assistant
MAD Live Solutions —Columbus, OH
- $17 - $26 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
2d
Dispatcher / Repossession Administrator
Fast Quality towing and Recovery —Columbus, OH
- $800 - $1,100 a week
- Full-time
- Oracle
- Microsoft Outlook
- Mid-level
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11d
Customer Service
O’Neil Tents —Canal Winchester, OH
- Email
- Customer service
- Office
- Entry level
Customer Service Representative
A1 Mechanical of Columbus —Columbus, OH
- $17 - $21 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
- Paid training
- Health insurance
Quick Apply
Front Desk Administrator
BHDP Architecture —Columbus, OH
- Part-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
1d
Secretarial / Administrator
Griffin's Floral Design —Pataskala, OH
- Full-time
- 5 years
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
Administrative Services Order Specialist I - 6:00am-2:30pm
Kimball Midwest —Columbus, OH
- Microsoft Excel
- Basic math
- Office
- Paid parental leave
- Health savings account
Quick Apply
Client Service Administrator - Small Business
World Insurance Associates LLC —Columbus, OH
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
2d
Client Service Admin
Peak Retirement Planning, Inc. —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Office
- In-person
- Entry level
Administrative Assistant / Front Desk
Possibility Academy School —Columbus, OH
- $17 - $19 an hour
- Full-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Zolidco —Columbus, OH
- Full-time
- Office
- Administrative experience
- High school diploma or GED
Quick Apply
4d
Front Office Coordinator
Express Wash Concepts LLC —Etna, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Disability insurance
Quick Apply
10d
IT Services Specialist II, Service Desk
Quantum Health —Dublin, OH
- Computer science
- Computer Science
- Mid-level
Quick Apply
Front Desk Attendant
Arcis Golf —Dublin, OH
- Weekends as needed
- Ability to stand for extended periods
- Communication skills
- Ability to lift 25 pounds
Client Services Underwriter/Administrator
THE GARLIKOV COMPANIES —Columbus, OH
- Email
- 5 years
- Office
- Bachelor's degree
- Health insurance
Service Specialist - Office Coordinator
Opensity Solutions —Columbus, OH
- Up to $20.50 an hour
- Full-time
- Hospitality
- Ability to walk for extended periods
- Office
- Health insurance
- Dental insurance
Quick Apply
1d

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Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates.
Quick Apply
Service Administrator
CAPSA SOLUTIONS LLC —Canal Winchester, OH
Prepare and provide repair, warranty, and part estimates to customers using various forms communication including phone calls, emails.etc.
$22 - $26 an hour
Quick Apply

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Enrollment Administrator - Customer Support for Learning and Development

Lifted, an Upwork Company™
Columbus, OH

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Computer operation
Microsoft Excel
Email customer support
Microsoft Outlook
Phone communication
Windows
High school diploma or GED
Desktop applications
Telephone systems
Technical Proficiency
Email support
Office phone management
Mobile devices

Full Job Description

Company Description

The Enrollment Representative, Universal, is a key member of our remote call/contact center team, focused on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools. This role involves supporting customers across multiple communication channels: primarily phone support. Representatives are expected to adapt to varying workloads and assist customers wherever demand is highest, which may include supporting different departments or handling diverse inquiries. A strong ability to manage high volumes of work with professionalism and efficiency is essential. This position offers an opportunity to contribute meaningfully to our mission of helping families access quality education while working in a dynamic and collaborative environment.

Job Description

Key Responsibilities:

Customer-Focused Communicators: Provide clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process. Act as a primary contact for families, staff, and internal departments, delivering supportive and effective communication.
Customer Service Excellence: Assist families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including empathy and relationship-building. Maintain high accuracy, meet Quality Assurance standards, and contribute to enrollment goals.
Application Support: Deliver comprehensive support for K12 learning systems and business applications. Clearly explain product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions.
Enrollment Assistance Management: Handle high volumes of inbound and outbound customer interactions. Promptly resolve common issues to ensure family satisfaction and a positive enrollment experience.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Multitasking and system proficiency: Efficiently navigate and switch between multiple systems while assisting families
Prioritization and Results-Driven Performance: Effectively manage competing priorities to meet role-specific Key Performance Indicators (KPIs) consistently.
Relationship Building and Documentation: Build strong relationships with adult students, parents, or legal guardians. Ensure the timely collection of all required compliance documentation in line with departmental policies.
Problem-Solving and School Support: Demonstrate excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies.
Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates.
Data Management: Accurately record call-related data in the Salesforce CRM tool within designated timeframes during and after calls.
Family-Focused Service: Address family concerns creatively and with integrity, provide feedback to teammates to improve processes, and focus on family retention.
Policy Compliance: Adhere to applicable policies related to attendance, schedule adherence, professional conduct, and data security, ensuring the protection of family and student information.
Remote Work and Flexibility: Thrive in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule. Employees are expected to be fully present and give full attention to their work while on the clock. Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

OTHER REQUIRED QUALIFICATIONS:

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with a consultative approach to customer service.
Proficient in telephone and email etiquette.
Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat.

Technical Proficiency:

Expertise in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.) and PC/Internet applications.
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of modern Windows operating systems

Customer Service and Problem-Solving:

Strong problem-solving and analytical skills with a solutions-oriented mindset.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to manage high call volumes and maintain positive team morale.

Professional and Personal Qualities:

Ability to prioritize competing tasks effectively to deliver results.
Independent and team-oriented work capabilities.
Open to feedback and guidance, demonstrating adaptability and improvement.
Resilient and positive contributor to team dynamics.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education/Stride/K12
Salesforce Experience
Previous Customer Service or Sales experience with proven record of achievement

Quick Apply

Refine Your Search

customer service administrator jobs in columbus

Enrollment Administrator - Customer Support for Learning and Development

Service Administrator

Front Office Assistant

Dispatcher / Repossession Administrator

Customer Service

Customer Service Representative

Front Desk Administrator

Secretarial / Administrator

Administrative Services Order Specialist I - 6:00am-2:30pm

Client Service Administrator - Small Business

Client Service Admin

Administrative Assistant / Front Desk

Front Desk Agent

Front Office Coordinator

IT Services Specialist II, Service Desk

Front Desk Attendant

Client Services Underwriter/Administrator

Service Specialist - Office Coordinator

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