Top 1 Customer service associate ll Jobs in Columbus

SBA Operations Manager
Park National Bank —Columbus, OH
- Full-time
- Hybrid work
- 6 years
- Computer literacy
- Mid-level

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SBA Operations Manager
Park National Bank —Columbus, OH
4 years/Bachelor's degree in business-related field OR equivalent relevant work experience. Lead, coach, and develop the SBA/Government Lending Operations team,…
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SBA Operations Manager

Park National Bank -
Columbus, OH

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Job Details

Full-time

Qualifications

Customer communication
Computer literacy
Employee relationship building
Task prioritization

Full Job Description

Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.

Sponsorship not available for this role.

RESPONSIBILITIES #Ll-Hybrid

Lead, coach, and develop the SBA/Government Lending Operations team, ensuring adherence to current SBA regulations, internal policies, and consistent, timely execution of all responsibilities.
Oversee the end-to-end SBA loan lifecycle, including documentation, closing, servicing, liquidation, and reporting, ensuring loans are compliant, properly documented, and maintain a valid guaranty.
Serve as a subject matter expert on SBA eligibility, structuring, and policy by resolving complex scenarios, providing guidance to lenders and partners, and acting as a liaison with the SBA and related agencies.
Drive process improvements that enhance efficiency, mitigate risk, and elevate the borrower and stakeholder experience while maintaining full regulatory compliance.
Support audit readiness, risk management, and quality assurance by monitoring performance, addressing issues, and implementing appropriate controls.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned

COMPETENCIES

Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Analytical Thinking
Able to Multi-Task or Juggle Priorities
Problem/Situation Analysis
Technical Expertise
Strategic Planning and Decision Making
Leadership/Management Skills
Ability to influence others
Ability to build collaborative relationships
Ability to develop or mentor others

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

4 years/Bachelor's degree in business-related field OR equivalent relevant work experience
6+ years experience with SBA policies and procedures

SCHEDULE

Typical office hours are Monday through Friday 8am to 5pm. This position is exempt and full-time. A minimum 40 hours is required per week. This is a hybrid position. Scheduled onsite hours are expected.

PHYSICAL REQUIREMENTS

This position must be able to remain in a stationary position 55% of the time, constantly operate a computer approximately 50% of the time, and be able to be in constant communication with customers, prospects, and coworkers to discuss and observe account information in order to exchange accurate information.

TRAVEL REQUIREMENTS

Minimal travel within the Park National footprint and trainings is expected.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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