Here’s what you’ll need:
A minimum five years of management consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:
Solutioning and selling new ideas and proposals
Incorporating experience design and analytics into customer service, and support processes
3+ years of experience working with: Cloud (SaaS) solutions and determining how they fit into a client’s larger application ecosystem
3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE etc.)
1+ years of experience working with Artificial intelligence and front-end digital platforms
3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management
Bonus points if:
Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing
Experience in conducting analysis against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations
Have hands on experience with artificial intelligence, GenAI and conversational design
Experience in one of more of the industry verticals: Hi-Tech, Communications & Media, Health/Healthcare, Financial Services, Life Science/MedTech
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/30/2026..
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $70,350 to $205,800
Cleveland $59,100 to $164,600
Colorado $63,800 to $177,800
District of Columbia $68,000 to $189,300
Illinois $59,100 to $177,800
Maine $54,400 to $151,400
Maryland $63,800 to $177,800
Massachusetts $63,800 to $189,300
Minnesota $63,800 to $177,800
New York $66,300 to $205,800
New Jersey $68,000 to $205,800
Virginia $59,100 to $189,300
Washington $80,200 to $189,300
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