Top 89 Customer service specialist i Jobs in Columbus

Customer Service Representative I (Call Center)
Impact Community Action —Columbus, OH
- $18 an hour
- Extended hours
- High school diploma or GED
- Driver's License
- Travel
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Customer Service Associate I
Cass Information Systems Inc. —Columbus, OH
- Overtime
- Hybrid work
- Writing skills
- Research
- Office
Customer Service Coordinator I
Aramark —Groveport, OH
- $18 - $23 an hour
- Administrative experience
- Organizational skills
- Communication skills
- Paid holidays
- Disability insurance
5d
Customer Service Rep (Wed - Sat, 3:00pm - 1:00am)
Saddle Creek Logistics Services —Groveport, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- Disability insurance
Insurance Complaint Analyst 1
State of Ohio - Insurance —Columbus, OH
- $26.54 an hour
- Online Application
- Background check
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Insurance Complaint Analyst 1 (Temporary)
State of Ohio - Insurance —Columbus, OH
- $26.54 an hour
- Part-time
- Background check
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
3d
Customer Service Representative I
Tosoh SMD, Inc. —Grove City, OH
- Full-time
- Windows
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
11d
Customer Service Associate I
Dollar Tree —Columbus, OH
- $11.50 - $12.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Enrollment Agent I
IDEMIA —Columbus, OH
- $17.75 - $24.13 an hour
- Weekends as needed
- Background check
- 18 years or older
- Word processing
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Client Services Onboarding Specialist I
Western Alliance Bank —Columbus, OH
- Full-time
- Microsoft Excel
- Writing skills
- Office
- Wellness program
- Health insurance
Customer Service Advisor 1 - Float
WesBanco Bank, Inc. —Upper Arlington, OH
- Urgently hiring
- Microsoft Outlook
- Writing skills
- Mid-level
Customer Service Associate I
Family Dollar —Columbus, OH
- $12.00 - $12.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Columbus, OH
- Full-time
- Inventory management
- Merchandising
- Residential
CSC Business Direct Banker 1
Huntington Bank —Columbus, OH
- Full-time
- Office
- High school diploma or GED
- US work authorization
11d
Administrative Services Order Specialist I - 6:00am-2:30pm
Kimball Midwest —Columbus, OH
- Microsoft Excel
- Basic math
- Office
- Paid parental leave
- Health savings account
Quick Apply
Account Manager I - Exterior Services
PH FM LLC —Westerville, OH
- Full-time
- Mid-level
- Office
- 2 years
- Paid parental leave
- Paid holidays
Quick Apply
Contact Center Specialist I
Northwest Bank —Columbus, OH
- Full-time
- High school diploma or GED
- Associate's degree
- Entry level
Quick Apply
3h

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Customer Service Representative I (Call Center)
Impact Community Action —Columbus, OH
Managing large amounts of inbound and outbound calls in a timely manner. High-volume customer service office and/or call center environment serving low-income…
$18 an hour
Quick Apply
Customer Service Associate I
Cass Information Systems Inc. —Columbus, OH
Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one’s actions by helping…

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Customer Service Representative I (Call Center)

Impact Community Action -
Columbus, OH

Quick Apply

Job Details

Full-time
$18 an hour

Qualifications

Phone communication
High school diploma or GED
Driver's License
Time-based sales targets

Full Job Description

Title: Customer Service Representative I (Call Center)

Classification: Non-Exempt

Reports to: Program Manager – Supportive Services/Call Center

Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail and chat in a call center environment. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education and referrals on a variety of topics.

Job Responsibilities:

Greets, directs, and informs customers of all agency program by phone (Call Center), e-mail, or chat. Specific time will be spent educating customers on the Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Program Plus (PIPP+) and other fuel fund and all other agency programs.

Accurately enters customers’ program required information into the computerized database and files.

Understands program eligibility guidelines in order to process applications for HEAP, CSBG, and all other agency funding sources.

Print, scan and upload error-free applications containing customer’s signatures and provides completed application and required documentation into the OCEAN/Salesforce system and our internal electronic storage.

Submits daily logs/notes on case file status to the Emergency Assistance Management team and/or Director.

Attends initial orientation and periodic training sessions as required to enhance Agency and program knowledge.

Provides a quality customer service experience for all customers by providing compassionate, active listening, and responding to customers’ needs in a timely manner.

Makes referrals to other internal and external programs as needed.

Makes referrals to other community resources as appropriate.

Position meets required productivity standards established by management for taking application from target population.

CSR I candidate must be able to complete various duties while simultaneously maintaining each program’s processes rules and guidelines with a sense of urgency.

Managing large amounts of inbound and outbound calls in a timely manner.

Following call center “scripts” when handling different topics.

Identifying customers’ needs, clarify information, research every issue and providing solutions.

Assumes other duties assigned by the Program Manager, Director and/or the executive leadership.

Working Conditions and Physical Requirements:

High-volume customer service office and/or call center environment serving low-income people in crisis; and managing calls for all Agency staff and programs. Requires ability to operate telephone and personal computer for extended periods of time. May work some Saturdays and extended office hours. Occasional travel.

Competencies and Knowledge, Skills, and Abilities:

Patient, Even-tempered

Integrity and Trust

Action Oriented

Drive for Results

Strong Interpersonal Skills

Decision Quality

Problem Solving

Process Management

Excellent Customer Service Skills, in particular de-escalation

Flexibility

Verbal, Written Communication Skills

Listening; Ability to communicate complex funding rules to the customer’s level of understanding

Technical Skills (e.g., PC applications)

Functional Knowledge and Skills – examples:

Knowledge of program eligibility guidelines, call center and applications processes

Minimum Education and Qualifications:

High School diploma or G.E.D.

Valid Ohio Driver’s License and reliable transportation and ability to meet Agency insurance policy

Previous experience in a customer service role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Preferred:

Prior non-profit/community action agency/human services/call center/Salesforce systems experience

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.

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Refine Your Search

customer service specialist i jobs in columbus

Customer Service Representative I (Call Center)

Customer Service Associate I

Customer Service Coordinator I

Customer Service Rep (Wed - Sat, 3:00pm - 1:00am)

Insurance Complaint Analyst 1

Insurance Complaint Analyst 1 (Temporary)

Customer Service Representative I

Customer Service Associate I

Enrollment Agent I

Client Services Onboarding Specialist I

Customer Service Advisor 1 - Float

Customer Service Associate I

Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

CSC Business Direct Banker 1

Administrative Services Order Specialist I - 6:00am-2:30pm

Account Manager I - Exterior Services

Contact Center Specialist I

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