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cx knowledge jobs near columbus

2311 Customer Service Representative

NIBE Element North America
Columbus, OH

Quick Apply

Job Details

Full-time
$20 - $22 an hour

Qualifications

Live chat
Report preparation
Computer operation
Email customer support
Phone communication
B2B business model
Sales management systems proficiency
Data interpretation
B2B
Productivity software
Customer information system software
Client interaction via phone calls

Full Job Description

Job Title: Customer Service Representative
Reports To: VP of Sales

Department: Sales & Marketing
Compensation: Hourly
Location: Columbus, Ohio
Travel Required: None

Job Summary
The Customer Relationship Specialist is responsible for developing strong and trusted relationships with customers through timely and accurate communications. Also, for providing a positive customer experience (CX) to all contacts. This position is 100% on site.

Job Description

Duties and responsibilities:

Engage with customers to clearly understand needs and relay the needs back to BriskHeat
Develop and preserve relationships by providing outstanding customer support
Contact potential new customers via phone calls and email communications
Order entry processing and review assistance; shipping logistics support; post-sales communications
Help gather application and other data from customers and prospective customers
Communicate with customer profile contacts to help sell more as well as gather useful data
Follow up on open sales opportunities and record results in CRM
Work Closely with Senior Account Manager to assist in the growth of Manager’s sales territory
Handling a variety of customer service requests and questions via email, telephone and online chat
Pre-qualify leads for Account Managers; and project quote support as requested
Validate and qualify new customers, update Customer Profiles as requested
Resolve customer issues in accurate and timely manner.
Providing feedback to internal teams which helps improve our business and create an improved CX
Assist in customer account aging reconciliation

All other duties as assigned for the growth of sales revenue

Preferred Skills:

Some form of sales/marketing courses or certifications are not required but strongly advised. These include periodic workshops centered on topics like sales techniques, Customer Relationship Management (CRM) utilization, and marketing.

Needed experience & technical knowledge:

Associates degree preferred. 2+ years in a sales/customer service role
Ability to work with others in a dynamic team environment filling gaps as necessary
Customer Service Experience Business to Business
Strong computer skills and technical knowledge – i.e. MS Office (Word, Excel, PowerPoint)
Experience using a CRM system, such as Salesforce, to record daily activity and generate reports
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Demonstrable ability to communicate effectively through phone, email, and chat interactions
Excellent listening and presentation abilities

Ability to learn new products and services quickly

Physical Demands
The physical demands described here and above are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position.

The employee must be able to observe details at close range.
Must be able to convey information in a way that is understood.
Must be able to remain stationary 75% of the time.
Constantly operates computer, phone, and other office equipment.

Work Environment
The work environment characteristics described here and above are representative of those that an employee encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position.

Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

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cx knowledge jobs in columbus

2311 Customer Service Representative

Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus

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Manager, Delivery - CX AI

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Omron PLC programmer

Account Executive

Senior Therapeutic Area Specialist, Rheumatology - Columbus, OH

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Job Summary
The Customer Relationship Specialist is responsible for developing strong and trusted relationships with customers through timely and accurate communications. Also, for providing a positive customer experience (CX) to all contacts. This position is 100% on site.

All other duties as assigned for the growth of sales revenue

Ability to learn new products and services quickly

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cx knowledge jobs in columbus

I want to receive the latest job alert for cx knowledge in columbus

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Explore jobs in more locations

Job Summary The Customer Relationship Specialist is responsible for developing strong and trusted relationships with customers through timely and accurate communications. Also, for providing a positive customer experience (CX) to all contacts. This position is 100% on site.

All other duties as assigned for the growth of sales revenue

Ability to learn new products and services quickly

Job Summary
The Customer Relationship Specialist is responsible for developing strong and trusted relationships with customers through timely and accurate communications. Also, for providing a positive customer experience (CX) to all contacts. This position is 100% on site.