Job Description:
The Transportation Operations Analyst supports Abercrombie & Fitch's Direct-to-Consumer parcel network by driving daily carrier operations, performance management, reporting, and continuous improvement initiatives. This role serves as a critical link between transportation operations, carrier partners, distribution centers, finance, and cross-functional stakeholders to ensure a best-in-class customer delivery experience while optimizing transportation costs.
This role is foundational to maintaining a reliable and cost-effective parcel transportation network that supports millions of annual customer shipments. The position helps ensure operational excellence, drives data-based decision making, improves customer delivery outcomes, and supports strategic transportation initiatives across the A&F supply chain.
What Will You Be Doing?
Transportation Operations
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Monitor daily parcel carrier performance across North America transportation partners.
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Investigate and resolve transportation disruptions, service failures, late deliveries, and customer-impacting issues.
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Serve as a point of contact for operational escalations with internal stakeholders and external carriers.
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Support peak planning activities and execution readiness for high-volume periods.
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Track carrier service performance, transit times, and delivery commitments.
Analytics & Reporting
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Develop, maintain, and distribute transportation performance reporting and dashboards.
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Analyze shipping trends, cost drivers, volume forecasts, and carrier performance metrics.
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Identify opportunities to improve service, reduce transportation costs, and enhance customer experience.
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Perform root cause analysis on operational issues and provide actionable recommendations.
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Support budget planning, forecasting, and carrier financial analysis.
Carrier & Stakeholder Management
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Partner with carrier account teams to drive operational improvements and issue resolution.
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Participate in recurring business reviews and performance discussions with transportation providers.
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Collaborate with Distribution Centers, Customer Care, Finance, and Supply Chain teams.
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Ensure carrier compliance with contractual and operational expectations.
Process Improvement & Automation
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Identify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI-enabled solutions.
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Document transportation processes, standard operating procedures, and best practices.
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Support testing and implementation of transportation initiatives, system enhancements, and network optimization projects.
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Drive continuous improvement efforts focused on efficiency, scalability, and operational excellence.
What Do You Need to Bring?
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Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or relevant experience.
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Experience working with parcel carriers and transportation networks.
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Background in retail, eCommerce, distribution, fulfillment operations, or relevant experience.
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Continuous improvement and project management experience a plus.
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Strong analytical and problem-solving abilities.
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Advanced Microsoft Excel skills.
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Experience with Power BI, Tableau, or similar reporting tools preferred.
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Familiarity with transportation management, parcel operations, or supply chain systems.
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Ability to interpret large data sets and translate findings into business recommendations.
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Strong attention to detail and sense of ownership.
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Ability to manage multiple priorities in a fast-paced environment.
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Excellent communication and stakeholder management skills.
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Comfortable balancing operational execution with strategic analysis.
Success Measures
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Carrier service performance and delivery experience.
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Operational issue resolution and escalation management.
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Transportation cost optimization opportunities identified and implemented.
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Reporting accuracy and actionable business insights.
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Process automation and continuous improvement contributions.
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Strong cross-functional partnership and stakeholder satisfaction.
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
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Incentive bonus program
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401(K) savings plan with company match
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Annual companywide review process
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Flexible spending accounts
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Medical, dental and vision insurance
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Life and disability insurance
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Associate assistance program
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Paid parental and adoption leave
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Access to fertility and adoption benefits through Carrot
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Access to mental health and wellness app, Headspace
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Paid Caregiver Leave
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Mobile Stipend
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Paid time off and one paid volunteer day per year, allowing you to give back to your community
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Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
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Seven associate wellness half days per year
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Merchandise discount on all of our brands
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Opportunities for career advancement, we believe in promoting from within
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Access to multiple Associate Resource Groups
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Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
