Top 2 Dealership general manager Jobs in Columbus

General Manager at ER Autocare
ER Autocare —Plain City, OH
- $70,000 - $120,000 a year
- Full-time
- Continuous improvement
- Conflict management
- Mentoring
- Paid training
- Health insurance
Quick Apply
Market Development Manager (Columbus, OH) - National General
National General —Columbus, OH
- $60,000 a year
- Online Application
- Hybrid work
- Social media management
- Customer service
- Research

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General Manager at ER Autocare

ER Autocare -
Plain City, OH

Quick Apply

Job Details

Full-time
$70,000 - $120,000 a year

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Flexible schedule

Qualifications

Customer communication
Operational analysis
Auto service management
Team development
Sales strategy
Retail management

Full Job Description

General Manager – ER Autocare

Location: Multiple Columbus-area shops (Plain City, Dublin, Upper Arlington, Polaris)

About ER Autocare

ER Autocare is one of Central Ohio’s fastest-growing, independently owned automotive repair groups, known for high-quality service, transparent customer care, and team-first leadership. We’re expanding rapidly and building strong in-house teams that provide dealership-level expertise with a family-owned feel. We are a busy automotive repair company with 4 locations around Columbus, Ohio. We provide an upscale auto repair experience and we are "Masters Of Our Craft". We are mission driven, we want our team to feel like family. We want continuous growth, not only for our company but our employees. Our titles will change over time, but what an individual brings to the table every day matters. We provide employee recognition, trust, inclusion, and transparency.

We are looking for a driven, hands-on General Manager who can lead shop operations, mentor service advisors and technicians, and elevate both customer experience and revenue performance.

Position Summary
The General Manager oversees daily shop operations, team performance, financial results, and customer satisfaction. This position ensures efficient workflow, strong sales conversion, repair accuracy, and an exceptional experience for every customer. The GM is responsible for staff development, shop culture, and achieving monthly KPIs.

Key Responsibilities

Operational Leadership

Oversee daily operations, workflow, and shop efficiency across all bays.
Ensure proper scheduling, repair planning, and shop capacity management.
Maintain a clean, safe, and organized shop environment.
Ensure compliance with all company policies, safety requirements, and procedures.

Team Management & Development

Lead, coach, and mentor service advisors, technicians, and support staff.
Conduct regular performance evaluations and KPI reviews.
Recruit and help onboard new team members as the shop grows.
Build a strong culture of accountability, teamwork, and continuous improvement.
Address performance issues promptly and professionally.

Customer Experience

Ensure exceptional customer service at every touchpoint.
Handle escalated customer concerns with professionalism and urgency.
Maintain high standards for communication, transparency, and trust.
Ensure service advisors follow proper estimating, pricing, and follow-up processes.

Financial Performance

Drive revenue growth through sales coaching and service advisor training.
Monitor daily/weekly/monthly shop KPIs (ARO, car count, GP%, labor hours, etc.).
Oversee budgeting, cost control, and profitability targets.
Utilize reporting and metrics to make informed operational decisions.

Sales & Service Excellence

Support service advisors with estimate building, parts sourcing, and sales strategy.
Ensure all repairs meet industry and manufacturer standards.
Uphold ER Autocare’s reputation for honesty, quality, and speed of service.

Qualifications

3+ years of automotive service management or retail operations leadership required.
Strong understanding of automotive repair workflow, estimating, and customer service.
Proven success with KPI management and sales coaching.
Experience leading teams of 5-10 members. Ability to manage high-volume shop operations with accuracy.
Excellent communication, multitasking, and conflict-resolution skills.

Job Type: Full-time

Pay: $70,000.00 - $120,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Paid training
Vision insurance

Application Question(s):

*REQUIRED* Please complete an application and Culture Index Survey on these links:

https://go.cultureindex.com/s/H0NEBGvD3U
https://erautocare.isolvedhire.com/jobs

Work Location: In person

Quick Apply

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dealership general manager jobs in columbus

General Manager at ER Autocare

Market Development Manager (Columbus, OH) - National General

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